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Randstad Logo Randstad · Call Center

Call Centre Representative

Australia, Sydney 49.15 AUD / Hour · Job Posted July 13, 2026
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Job Description

Our client is an iconic Australian brand with a proud past and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world. They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in Sydney CBD. This is a role where you can make a genuine, life-saving impact every single day.

Job Responsibility

  • Handling high-volume inbound emergency calls across Australia and connecting them quickly to the required emergency organization
  • Ensuring 100% quality and data accuracy on every single connection to embed a high standard of service
  • Strictly adhering to operational policies, procedures, and structured response systems
  • Treating every vulnerable caller with a deeply empathetic, patient, and consistent approach
  • Managing your own work performance to meet set objectives while actively engaging in ongoing coaching, QA calibration, and development sessions

Requirements

  • Previous Customer Service, Call Centre, Contact Centre, Retail or Hospitality experience
  • A proven ability to remain calm, focused, and methodical under pressure
  • Good basic computer skills with the ability to listen, type accurate notes, and cross-reference information quickly
  • Strong spelling and a strong fundamental knowledge of Australian states, territories, and cities
  • Ability to work a minimum of 3 shifts per week (8 hours), Monday - Sunday
  • Hold Australian Citizenship, Permanent Residency, or valid full-time working rights
  • Successfully pass a National Criminal History Check
  • Successfully pass a pre-employment hearing test

What we offer

  • 12% Superannuation
  • Great Shift Penalties
  • Access exclusive benefits and mental health resources
  • 3 weeks of intensive, expert on-the-job training
  • Working Holiday and Temporary Visas encouraged to apply
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