Call Centre QA Specialist Job at QIC digital hub (Cairo)

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Senior Sonographer

Senior Sonographer role in the new state-of-the-art Women’s Health Centre, combi...

Location

Ireland , Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

BSc. in Radiography or equivalent
Minimum of 2 years’ experience in sonography
CORU Registration

Job Responsibility

In the absence of the Clinical Specialist Radiographer undertake primary responsibility for the day to day running of the scheduled list, including vetting, imaging & reporting equipment faults
Carry out regular audits in the department to aide quality improvement initiatives
Ensure a high standard of patient care is maintained
Lead in the provision of a radiography service in a professional manner
Allocate workload to facilitate efficient workflow and maintenance of service user throughput
To take part in on-call services and extended working day as required
To ensure that the three principles of radiation protection, namely justification, optimisation (ALARA) and dose constraints / limits are adhered to
To be familiar with and adhere to SI No. 478 of 2002
Responsibility for daily / weekly QA within the department
Report any malfunction of defects in equipment to the Radiology Services Manager or deputy

What we offer

Pension
Sports and Social club
Employee Assistance Programme

New

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team ...

Location

United States , Randolph, New Jersey

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent, with a minimum of two years of relevant experience
Strong verbal and written communication skills in English
Proven ability to handle customer/client interactions with professionalism and empathy
Excellent organizational and problem-solving skills
Proficiency in handling call center operations, including both inbound and outbound calls
Ability to maintain accuracy while performing order entry and managing customer records
Comfortable working in a fast-paced environment and meeting service level targets
Competence in analyzing numerical data, including discounts, percentages, and commissions

Job Responsibility

Respond to customer inquiries promptly and courteously, providing accurate information about products and services
Process eCommerce tasks such as refunds, returns, return labels, and order cancellations efficiently
Make outbound calls to customers to gather additional information as needed
Act as a liaison between customers and the repair department to ensure seamless communication
Resolve escalated customer issues with a focus on customer satisfaction
Maintain accurate customer records across relevant systems
Analyze customer complaints, identify root causes, and implement effective solutions to ensure resolution
Meet personal and team service level targets and call handling quotas
Suggest additional products and services to attract potential customers and enhance their experience
Perform other duties assigned by management to support departmental goals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Janitor

Join Allied Universal® Facility Management and Janitorial Services! We’re commit...

Location

United States , Fayetteville

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Be at least 18 years of age with high school diploma or equivalent for full time positions
Certain positions may require successful completion of a background investigation and a drug screen in accordance with all federal, state, and local laws
Effective communication skills with customer, patrons, and employees- assisting others in a friendly and engaging manner at all times
Knowledge of cleaning chemicals and supplies
Strong attention to detail and reliability on completing tasks that can be repetitive
Able to: Work in various working conditions and environments such as cold weather, rain/snow or heat for extended periods
Ability to operate various cleaning equipment and machinery including scrubbers, pressure washer, and carpet extractor
Ability to climb ladders, stand or walk on various surfaces for long periods of time
Ability to lift and carry items and/or machinery up to 50 pounds
Ability to grab, twist, bend, stoop, kneel, reach overhead, and operate equipment frequently and repetitively during working hours.

Job Responsibility

Cleaning and servicing our client’s property to keep it in the best shape possible
Assist patrons or customers in a friendly and engaging manner when requested to do so.

Fulltime

New

Desktop Support

We are looking for a skilled Desktop Support specialist to join our team in Hous...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with Active Directory, including user and group management
Proficiency in managing and troubleshooting Microsoft Windows 10 systems
Strong knowledge of Intune and Office 365 applications
Solid understanding of basic troubleshooting techniques for hardware and software
Ability to handle and prioritize service desk tickets effectively
Experience working independently to support a diverse group of end users
Excellent communication skills to interact with technical and non-technical staff
Previous experience in a fast-paced, high-pressure environment such as a trading floor is preferred

Job Responsibility

Provide comprehensive IT support to end users, ensuring timely resolution of technical issues
Manage and troubleshoot systems such as Intune, Office 365, and Active Directory
Support a trade floor environment by addressing hardware and software concerns efficiently
Handle service desk tickets, prioritizing tasks based on urgency and impact
Maintain and update Windows 10 systems, ensuring smooth functionality
Act as the sole IT support on-site, managing all technical needs for approximately 52 users
Monitor and maintain IT equipment and infrastructure to minimize downtime
Collaborate with off-site teams to escalate and resolve complex issues as needed
Conduct regular system checks to ensure optimal performance and security
Provide guidance and training to users on best practices for IT systems and tools

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Java Lead Developer Technical Lead

At Valtech, you’ll find an environment designed for continuous learning, meaning...

Location

India , Bengaluru

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

Excellent understanding of Java 8+
Excellent knowledge of OOP and design patterns, including benefits and limitations
Excellent understanding of data structures and algorithms, Big O notation and performance analysis
Excellent knowledge of Spring and Spring Boot
Excellent knowledge of architectural patterns
Experience in designing architecture, including choosing the right tech stack
Excellent knowledge of git or similar version control
Solid experience in building RESTful APIs
Strong experience with API development, Microservice architecture and pipelines
Knowledge of Open API, OAuth2, Docker, Jenkins, Gitlab, Github & Kubernetes

Job Responsibility

Working with Architecture in discussing and elaborating Fraud initiatives and solutions
Working with the Fraud CIO Technical Leads/Analysts in solution design ensuring initiative alignment to the fraud strategic technical roadmap
Contributing to the Technical Lead/Analyst Guild including making recommendations on architecture best practices, standards and patterns where necessary
Maintaining the existing Fraud technology view recommending improvements and migrations to improve efficiency and alignment to architecture recommendations
Leading the implementation of software by being involved throughout the SDLC
Analysing possible project challenges and constraints (Risks, Time, Resources and Scope), identifying options and mitigating actions
Reviewing functional & non-functional requirements with the Business Analysts, Product Owners, Functional & Technical Architectures to define, document & deliver the best solution
Supporting the core team’s working practices, managing dependencies and commitment from multiple contributing teams
Supporting Fraud CIO applications in Production, prioritization of incidents and escalations
Supporting the coordination and execution of technical testing, destructive or high availability test and performance test

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Hickory Hills

Salary:

17.00 - 27.00 USD / Hour

CVS Health

Expiration Date

May 18, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

New

Krispy Krunchy Chicken Team Member

The position includes, but is not limited to, the following essential job duties...

Location

United States of America , Grove Hill

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

Call Centre QA Specialist

QIC digital hub

Location:
Egypt , Cairo

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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