Call Centre Operator Job at Randstad (Yatala)

Care centre agent

The main duty of a CareCentre - Agent is to respond to telephone inquiries about...

Location

Oman , Muscat

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelors Degree
Medical background preferred
Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus
Legally permitted to work in the country of operations
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Strong negotiation, communication, attention to detail, time management skills
Sound knowledge of telephone etiquette
Ability to work independently and maintain focus under pressure
Ability to meet tight deadlines
Ability to work well as part of a team

Job Responsibility

Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries
Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set
Answers inbound calls as well as assist customers who have specific inquiries
Builds customer’s interest in the services and products offered by the company
Provides personalized customer service of the highest level
Updates the existing database with changes and the status of each existing/prospective customer/member
Documents details of telephone conversation and actions taken
Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication
Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work

What we offer

Caring for our employees, their ambitions, dreams and challenges
Diverse and inclusive workforce
Equal opportunity employer
Encouragement to bring your whole self to work

Fulltime

Customer Care Centre Agent

The Customer Care Centre Agent role is responsible to build and retain a long-la...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You are a person with a disability who is self-reliant and able to perform daily tasks independently
Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
You are comfortable using a computer and basic digital tools required for the role
You can communicate confidently and clearly (both spoken and written) in Thai and English
You are able to work shifts including weekends and public holidays
You understand how the Customer Care Centre supports customers before, during, and after their purchases
You can manage tasks with flexibility, speed, and simplicity
You are capable of handling customer concerns and complaints and finding win-win solutions
You demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
You can work independently and collaboratively with a team

Job Responsibility

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations
Understand customer motivation and expectations
Ensure a positive shopping experience that creates trust in the IKEA brand
Identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
Take ownership for resolving your customer’s individual needs
Communicate a realistic timeline for this resolution and keeping them informed as promised
Understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels
Have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more
Listen to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience
Actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers

What we offer

Inclusive and diverse workplace
Values diversity, equality, and inclusion

Fulltime

Lead Operations Manager

Gsource Technologies LLC is seeking a highly motivated and experienced Operation...

Location

India , Pune City

Salary:

Not provided

Gsource Technologies LLC

Expiration Date

Until further notice

Requirements

Advanced Excel skills (VLOOKUP, Pivot Tables, Macros, Formulas, Dashboards)
Strong data analysis capabilities
Hands-on experience with Tableau Server, Tableau Online, and Tableau Desktop
Strong understanding of BPO/Call Centre operations, especially US B2B processes
Excellent organizational and multitasking abilities
Bachelor’s degree in a relevant field
15+ years of experience in Operations Management, preferably in US B2B, BPO, or Call Centre operations
Proven experience in managing teams and clients in a fast-paced environment

Job Responsibility

Oversee the day-to-day operations of engineering and architectural CAD and BIM services to meet client expectations in terms of quality, timelines, and deliverables
Develop and implement operational strategies to optimize workflow and ensure efficient resource allocation
Monitor and maintain high service delivery standards for clients in the US, Canada, and Middle East markets
Collaborate with the sales team to develop and implement revenue growth strategies
Monitor sales pipelines, revenue streams, and sales performance metrics
Identify potential areas for business growth and work with account managers to target upselling and cross-selling opportunities
Prepare revenue forecasts and provide actionable insights to the leadership team
Ensure alignment between operational processes and revenue objectives, including timely invoicing and financial tracking
Lead and mentor a team of account managers responsible for client management, operational calls, and relationship building
Provide training, support, and guidance to the team to drive performance excellence

What we offer

Sodexo meal passes to cater to your daily nutritional needs
Comprehensive medical insurance coverage
Variable pay based on performance

Fulltime

Senior Real Time Management Team Lead

The Senior RTM Team Lead is responsible for leading, mentoring and developing a ...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Minimum 5 years of leadership experience, including Real Time Management & people management in a call centre or similar environment
Strong understanding of call centre operations, metrics, and key performance indicators (KPIs)
Experience using WFM tools such as NICE IEX, InContact, or similar platforms
Excellent MS Office application knowledge, in particular, Excel
Strong analytical, organizational, and communication skills
Demonstrated ability to manage multiple stakeholders and navigate complex situations
Ability to adapt to changing business needs and act proactively in high-pressure situations
Flexibility in working hours is essential (Global RTM team operates 24/7)
Experience of working in large multi-skilled, multi-lingual contact centre environments

Job Responsibility

Manage, guide, and support a team of Real Time Analysts, fostering development and growth
Offer continuous feedback through coaching sessions and performance assessments
Develop tailored growth strategies for each direct report
Ensure that direct reports comply with all company policies and procedures
Drive continuous improvement initiatives by identifying gaps in processes or systems and recommending realistic, innovative solutions
Collaborate with the NOC, operations, and remote centres to identify and resolve downtime and telephony issues swiftly
Develop, update and test Business Continuity Plans (BCP)
Monitor real-time metrics and make adjustments to meet service level agreements and operational targets
Management of agent activity and adherence in real-time
Handle exceptions, including time-off requests, schedule swaps, and trades

What we offer

Competitive compensation packages, including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit (annual benefit to spend on yourself)
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Call Center Manager

Run and optimize Call Center Operations, both in-house and outsourced. Ensure ef...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

High School Diploma
Relevant Diploma (Business Admin, Financial, Law, Data Management, Communication, IT, Project Management)
Call Centre experience
Administrative skills
Staffing experience
Supervisory Experience
Knowledge of Call Centre metrics
GSM knowledge
Financial Services Knowledge
Rostering and scheduling

Job Responsibility

Run and optimize Call Center Operations, both in-house and outsourced
Ensure efficient service delivery and customer satisfaction
Operate the call center in alignment with the business strategy
Optimize workflows and processes
Usage of technology to ensure maximum first line support and resolution of Customers complex queries
Ensure positive Customer Experience
Hiring, training, and supervising call center staff. This includes scheduling, performance management, and motivating employees to achieve goals
Identifying agents training needs and providing ongoing coaching to improve staff skills and knowledge
Maintaining clear and effective communication with staff, other departments and senior management
Evaluating agents interactions with Customers, providing feedback and coaching staff on best practices

Care Advisor - Spanish

Our Care Advisors support customers in many different languages and are the firs...

Location

Ireland , Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in a customer focused role, in an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and second language (Spanish)

Job Responsibility

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What we offer

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad
Discounts on Allianz Partners products
Modern Offices

Central Bookings Manager

We are seeking a Central Bookings Manager to lead and develop a high-performing ...

Location

United Kingdom , Nottingham

Salary:

40000.00 GBP / Year

Sage Care Limited

Expiration Date

Until further notice

Requirements

Proven experience leading teams in a call centre, contact centre, customer service, sales, scheduling, or similar operational environment
Strong track record of managing performance through KPIs, targets, and service metrics
Confident people leader with experience in coaching, motivating, and managing performance
Excellent communication skills, with the ability to influence, challenge, and inspire
Highly organised, resilient, and comfortable working at pace
Strong problem-solving skills and a continuous improvement mindset
Confident using systems, data, and reporting to drive decision-making

Job Responsibility

Lead, motivate, and develop a central bookings team to deliver consistently high performance
Set, manage, and monitor KPIs including response times, fill rates, utilisation, conversion, customer satisfaction, and service levels
Drive a customer-first culture, showing urgency, professionalism, and solution-focused thinking
Ensure bookings processes are efficient, standardised, and scalable
Use data, MI, and reporting to identify trends, address underperformance, and continuously improve outcomes
Coach and performance-manage team members, holding clear expectations and accountability
Work collaboratively with operational and service teams to balance quality, compliance, and commercial outcomes
Manage demand, capacity, and workflow in a fast-paced, high-volume environment

Fulltime

Client Service Representative

Deliver exceptional and professional customer service across all touchpoints, in...

Location

Jamaica , Kingston

Salary:

Not provided

Kingston Wharves Limited

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration or equivalent
Minimum of one (1) year experience in the Customer Service or Call Centre Operations
Strong knowledge of customer service principles, practices, and call center operations
Excellent verbal and written communication skills with the ability to handle high volumes of customer interactions professionally
Proficiency in using Customer Relationship Management (CRM) systems and other digital platforms for data entry and case management
Strong problem-solving and critical thinking skills to effectively resolve customer issues
Ability to multitask, prioritize, and manage time in a fast-paced, performance-driven environment
High attention to detail and accuracy in processing transactions and documenting customer interactions
Customer-focused mindset with resilience and adaptability in handling challenging situations
Proficient in Microsoft Office

Job Responsibility

Deliver exceptional customer service across in-person, phone, and digital channels by addressing inquiries, resolving issues, and promoting KWL’s services
Communicate professionally using strong verbal, written, and interpersonal skills while maintaining a customer-focused approach
Accurately process financial transactions, validate documents, and input data in alignment with company standards and procedures
Maintain up-to-date knowledge of products and services to provide accurate information and confidently handle customer queries
Log all customer interactions in the Customer Relationship Management (CRM) system and prepare relevant administrative reports
Meet or exceed performance targets, including service levels, accuracy, and customer satisfaction metrics
Adhere to data protection policies, maintain confidentiality, and escalate complex issues as needed while ensuring a seamless customer experience

Fulltime

Call Centre Operator

Randstad

Location:
Australia , Yatala

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 23, 2026

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