Call Centre Operative

• Act as the main point of contact for clients, primarily by phone and email
• Book, schedule, and confirm jobs with accuracy and attention to detail
• Enter all task and job details into company systems promptly and accurately
• Support the Head of Scheduling with commercial and administrative tasks
• Process client queries, ensuring clear communication and timely resolutions
• Liaise with field teams regarding logistical or on-site issues such as access, location, or job requirements
• Ensure reports from field teams are returned within agreed service levels
• Monitor urgent surveys and ensure these are processed quickly and communicated effectively
• Log non-conformities and complaints accurately in the system
• Assist in producing operational and commercial reports
• Follow all relevant health & safety and quality procedures
• Ensure the correct use and care of all equipment and materials related to the role

• Confident phone manner and customer service
• Working as part of a team and on your own initiative
• Prior experience in scheduling works/ managing diaries or similar desirable
• A good geographical knowledge of the UK
• Good IT skills including MS Office
• Excellent communication skills (internal and external customers) and be personable to build relationships
• Confident in the use of the internet to source accommodation and transport
• Exceptional organisational skills
• An eye for detail
• Ability to work as part of a team but also independently when needed
• Good problem solving skills

Prior experience in scheduling works/ managing diaries or similar desirable

• Full training and clear career development pathways
• 25 days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway