Call Centre Manager Job at Uap Inc. (Montréal)

Call Centre Agent

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values en...

Location

United Kingdom , Birkenhead

Salary:

24050.00 GBP / Year

Jacobs Enforcement

Expiration Date

Until further notice

Requirements

Strong interpersonal and negotiation skills
Resilience and ability to handle challenging conversations
Self-motivated, with excellent time management and organisation skills
Target and results driven
Experience in a Call Centre or Sales role is desirable
Experience of a target-driven role or negotiating finances is also desirable
Successful candidates will need to undergo right to work and reference checks

Job Responsibility

Handling inbound and outbound calls to engage with members of the public
Negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement

What we offer

Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm
Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown
Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future
Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family
Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career

Fulltime

Call Centre Advisor

We are looking for people to join our 24/7 365 days a year Contact Centre. This ...

Location

United Kingdom , Halifax

Salary:

24570.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service and communication Skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Strong multitasking abilities
High attention to detail and accuracy
Experience of working in a target driven environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Record accurately the first notification of loss following a motor traffic accident
Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
Assist with administrative tasks and emails
Using MRN’s bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising each day and ensuring any tasks are complete
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Contact Centre Test Manager

FinXL is seeking a Contact Centre Test Manager to join our consulting team and b...

Location

Australia , Macquarie Park

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

Mandatory Australian Citizenship and current NV1 Security Clearance (preferred)
Proven track record in Test Management with strong leadership, planning, and strategy skills
Extensive domain expertise working on Contact Centre and IVR-related initiatives
Strong understanding of testing frameworks, including Gherkin and Cucumber
Familiarity with ALM testing tools (e.g., Micro Focus ALM) is highly advantageous
Strong understanding of functional and non-functional testing governance

Job Responsibility

Define and lead the overall test strategy for Contact Centre and IVR initiatives
Develop comprehensive test plans covering functional, non-functional and integration testing
Provide strong leadership and direction to the testing team
Oversee the validation of complex call routing, IVR menus and escalations
Manage relationships with key stakeholders and ensure transparent reporting on quality status
Ensure seamless integration strategies across contact centre systems and customer portals

Key Account Manager – Data Centres

If you’re the kind of salesperson who’d rather be on the road than behind a desk...

Location

United Kingdom , St Albans

Salary:

50000.00 - 75000.00 GBP / Year

Perigon Search

Expiration Date

Until further notice

Requirements

Proven ability to sell – whether from a field, trade, or technical background
Relentless follow-up, resilient under pressure and naturally competitive
Clear communicator who’s confident face-to-face and on the phone
Self-starter who plans their week, manages their diary and delivers results
Full UK driving licence and comfortable with regular travel and overnights

Job Responsibility

Generate new business through outbound calls, LinkedIn outreach and field visits
Build relationships with IT distributors, resellers and system integrators
Support marketing campaigns and events to increase partner engagement
Manage your own pipeline and travel schedule
Report directly to the Head of UK Data Centre Sales

What we offer

10% KPI bonus
Car allowance during probation, then company car or allowance option
25 days holiday plus bank holidays
Pension and private healthcare
Clear route into Channel or Key Account Management as the UK team expands

Fulltime

Assistant Business Centre Manager

Are you looking for an exciting opportunity to support a dynamic team in a fast-...

Location

United Kingdom , Basingstoke

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills at all levels
Natural problem solver
Sales experience
Proficient in Microsoft 365 and IT
Professional appearance and manner
Flexibility and a full clean driving licence

Job Responsibility

Welcome visitors and provide refreshments to guests
Build rapport with customers and manage incoming mail and deliveries
Oversee access control for new and departing customers and maintain visitor logs
Support smooth onboarding for new customers and resolve any concerns regarding the business centre experience
Enhance the customer journey by building strong relationships and coordinating engagement activities
Promote networking opportunities and encourage participation in events
Manage customer relationships, encouraging positive reviews while overseeing any complaints
Conduct viewings and sales, and support the Business Centre Manager (BCM) in all aspects of management
Organise fun activities within the Business Centre and support social media initiatives
Answer calls and manage inquiries, maintaining pricing and availability lists

What we offer

£1,000 bonus
Office conveniently located just a 6-minute walk from Basingstoke train station
Nearby parking

Fulltime

Team Manager

Team Manager – Customer Services. We want a dedicated and people-focused Team Le...

Location

United Kingdom , Exeter

Salary:

26349.00 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Evidence of effective interpersonal, coaching/supervisory skills
Previous experience working in a call centre environment is essential
Excellent telephone, computer/keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective problem-solving skills
Performance Management skills
Client/customer management skills
A clear criminal background check

Job Responsibility

Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved
Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors
Continually review and monitor work performance of all Advisors against agreed KPI’s
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values
Facilitate a culture of open and honest two-way communication with all team members
Ensure action from employee satisfaction surveys are implemented and continuously reviewed
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job
Ensure appropriate actions are taken to improve client satisfaction survey scores

Fulltime

Care centre agent

The main duty of a CareCentre - Agent is to respond to telephone inquiries about...

Location

Oman , Muscat

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelors Degree
Medical background preferred
Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus
Legally permitted to work in the country of operations
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Strong negotiation, communication, attention to detail, time management skills
Sound knowledge of telephone etiquette
Ability to work independently and maintain focus under pressure
Ability to meet tight deadlines
Ability to work well as part of a team

Job Responsibility

Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries
Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set
Answers inbound calls as well as assist customers who have specific inquiries
Builds customer’s interest in the services and products offered by the company
Provides personalized customer service of the highest level
Updates the existing database with changes and the status of each existing/prospective customer/member
Documents details of telephone conversation and actions taken
Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication
Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work

What we offer

Caring for our employees, their ambitions, dreams and challenges
Diverse and inclusive workforce
Equal opportunity employer
Encouragement to bring your whole self to work

Fulltime

Call Centre Sales Manager

This role plays a pivotal role in ensuring our direct to consumer sales activiti...

Location

United Kingdom , Abingdon

Salary:

60000.00 GBP / Year

Miele GB

Expiration Date

Until further notice

Requirements

Substantial experience in call centre management and sales
Excellent communication skills
Strategic mindset
Driven by data-informed decision making
Track record of inspiring teams to meet and exceed targets through effective leadership

Job Responsibility

Lead, coach, and motivate a sales team to achieve and exceed sales targets and KPIs
Develop and implement sales strategies tailored to improve call centre performance
Monitor and analyse call centre metrics for continuous process improvement
Ensure customer satisfaction is prioritised through exceptional service delivery
Work closely with cross-functional teams including marketing and product teams to align on sales campaigns
Prepare and present regular performance reports to senior leadership
Be a voice of influence to drive change and enhancements within the Direct to Consumer journey
Ensure consistency and maintaining exceptional standards of execution in all consumer interactions
Optimise processes and procedures to elevate customer experience, boost sales, and improve margins
Facilitate post-implementation review processes for all initiatives, analyse findings, and recommend business improvements

What we offer

Competitive benefits package
Strong commitment to personal development and growth
Health and wellness benefits
Training and development opportunities
Competitive and evolving pay and benefits packages

Fulltime

Call Centre Manager

Uap Inc.

Location:
Canada , Montréal

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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Job Posted:January 29, 2026

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Job Posted:
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