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Uap Inc. Logo Uap Inc. · Call Center

Call Centre Manager

Canada, Montréal · Job Posted January 29, 2026
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Job Description

Our collaborative, energetic, and friendly managers contribute to the success of our stores. At NAPA we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind, hard-working, humble and proud to work at NAPA. They deserve managers who will run things efficiently, optimize practices, create synergy, and prioritize safety.

Job Responsibility

  • Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
  • Promote a culture of respect, accountability, collaboration, and teamwork
  • Help recruit and train your team members, keep them motivated, and ensure their health and well-being
  • Manage, coach and guide a team of call center agents
  • Work with store managers, District Managers and salesmen to increase customer usage of the Call Centre
  • Use reports and KPI’s to improve the customer experience
  • Meet district level sales numbers

Requirements

  • At least 5–7 years of experience in the business-to-business (B2B) industry or in-store operations, including 3 years in a personnel management position where you were responsible for financial performance
  • College diploma or other degree in business administration, or equivalent work experience
  • Knowledge of the automotive OR heavy vehicle aftermarket industry (asset)
  • Strong communication, organizational, and problem-solving skills
  • Proficiency in Microsoft Office Suite
  • Previous Service Centre experience an asset

Nice to have

  • Knowledge of the automotive OR heavy vehicle aftermarket industry
  • Previous Service Centre experience
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