Call Centre Manager & Head of Operations Job at 360 Resourcing Solutions (Seaham)

New

Centre Administrator

The MLA Centre Administrator plays a key role in the successful delivery of MLA’...

Location

Ireland , Galway; Dublin

Salary:

Not provided

Move Language Ahead

Expiration Date

Until further notice

Requirements

Must have right to work in Ireland
Successful applicants will be required to complete Garda Vetting as part of onboarding, and any offer of employment will be subject to satisfactory clearance under the National Vetting Bureau Acts 2012–2016
Proven suitability to work with students under 18: at least 2 references
Be proficient in the use of IT

Job Responsibility

Responsible for the logistics and finance for MLA summer programmes
Responsible for all logistics and finance aspects of the MLA summer camp programmes
Represent MLA values
Reports to Centre Director and Operations Manager
6 working days per week
1 day off per week
Residential employment includes all meals and accommodation
Provide high-quality administrative, operational, student, group leader and staff support at centre level
Ensure the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service
Promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy

What we offer

Paid training and induction
Work as part of a strong team and gain experience
Opportunities for professional development e.g. appraisals, opportunities for promotion
Complimentary room and full board as part of the compensation package

Fulltime

Welfare manager

The MLA Welfare Manager is a senior position, and the successful candidate will ...

Location

United Kingdom , Worcester

Salary:

Not provided

Move Language Ahead

Expiration Date

Until further notice

Requirements

Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you’re based outside the UK, also a Criminal Record Check form your country of residence
Proven suitability to work with students under 18: at least 2 references.
Be proficient in the use of IT

Job Responsibility

Responsible for the care, safeguarding and welfare of students
Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities
Represent MLA values
Reports to Centre Director and Operations Manager
Complete all required, paid training/induction meetings prior to and during the programme
Review itineraries and become knowledgeable with all aspects of the programme
Complete risk assessments
Lead the delivery of high-quality welfare and pastoral support for all junior students.
Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters.
Ensure students feel safe, supported, and respected throughout their stay.

What we offer

Paid training and induction.
Work as part of a strong team and gain experience
Opportunities for professional development e.g. appraisals, opportunities for promotion
Complimentary room and full board as part of the compensation package

Fulltime

Claim Centre Manager

We’re looking for a Claim Centre Manager to join our ARN team and play a key rol...

Location

United Kingdom , Huddersfield

Salary:

45000.00 - 50000.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Strong customer focus
Strong interpersonal and staff management skills
Excellent communication skills, both written and verbal
Ability to set, exceed and meet targets on a consistent basis
Ability to think analytically and strategically and a good problem solver, but to react effectively to scenarios in a pressured environment
Good eye for detail and ability to interpret statistics and evaluate results
Ability to deliver to strict deadlines
Excellent IT skills (Minimum Word / Excel / PowerPoint)

Job Responsibility

Responsible for the day-to-day management of the Customer Service Centre teams (Repair Deployment and Repair Management)
Lead and motivate teams including delegating and managing workloads
Ensure that services delivered are in accordance with the client specification as well as company and client policies, procedures and standards
Deliver performance targets for customer service levels and KPis, ensuring: All calls and communications inbound to the centre are answered in line with SLA’s
All repairs are deployed in line with customer requirements
All repairs are progressed as appropriate to completion
Staff Recruitment in alignment with the requirements of the Head of Customer Experience, liaising with internal and external stakeholders as required
Identifying training needs, devising, planning and delivering appropriate training sessions as required
Ensuring all Customer Service Centre staff are operating in alignment with Avant company policy
Instil best practice, process and systems to drive continuous improvement

What we offer

33 days holiday, including bank holidays
Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
Enhanced maternity, paternity, adoption and shared parental pay
Life assurance at three times your basic salary
Free breakfasts and fresh fruit
A birthday surprise for everyone

Fulltime

Head of New Partner Experience

As Head of NPX & AM for our SMB Commercial team, you will lead a team of manager...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Leadership: The skill to balance results with employee engagement
Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes
Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome
Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation
Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda
Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels
4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences
Experience working within the restaurant or grocery retail industries

Job Responsibility

Partner Obsessed: Be the champion for our newly acquired partners
creating a best in class contact centre that drives impactful conversations with our partners
enabling them to get the most from the Roo platform
Commercially astute
Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners
implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo
Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction
Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub
across all four EU markets
Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners

What we offer

25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice

Fulltime

New

Welfare manager

The MLA Welfare Manager is a senior position, and the successful candidate will ...

Location

Ireland , Galway; Dublin

Salary:

Not provided

Move Language Ahead

Expiration Date

Until further notice

Requirements

Must have right to work in Ireland
Successful applicants will be required to complete Garda Vetting as part of onboarding, and any offer of employment will be subject to satisfactory clearance under the National Vetting Bureau Acts 2012–2016.
Proven suitability to work with students under 18: at least 2 references.
Be proficient in the use of IT

Job Responsibility

Complete all required, paid training/induction meetings prior to and during the programme
Review itineraries and become knowledgeable with all aspects of the programme
Complete risk assessments
Lead the delivery of high-quality welfare and pastoral support for all junior students.
Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters.
Ensure students feel safe, supported, and respected throughout their stay.
Monitor student wellbeing and take proactive steps to address emerging issues.
Implement and uphold MLA safeguarding and child protection policies at centre level.
Receive, record, and respond to safeguarding concerns in line with MLA procedures.
Support the implementation of health & safety procedures related to student welfare.

What we offer

Paid training and induction.
Work as part of a strong team and gain experience
Opportunities for professional development e.g. appraisals, opportunities for promotion
Complimentary room and full board as part of the compensation package

Fulltime

Pharmacy Manager

We’re looking for a dedicated and proactive Pharmacy Manager to lead pharmacy op...

Location

United Kingdom , Northampton

Salary:

Not provided

Healthxchange

Expiration Date

Until further notice

Requirements

Bachelor of Pharmacy or MPharm degree
Registered UK Pharmacist with valid license to operate
In-depth knowledge of pharmacy regulations (GPhC)
Previous experience working in a GDP-compliant environment, ensuring medicines are stored, handled, and distributed in accordance with MHRA and EU GDP guidelines
Proven leadership experience, including line management of pharmacists and dispensary teams
Strong leadership, communication and interpersonal skills
Excellent attention to detail with ability to multi-task in a fast-paced environment
Proficient in Microsoft Office software packages
Strong analytical, problem-solving and decision-making skills
Demonstrate leadership capabilities including the ability to mentor, inspire and motivate team members

Job Responsibility

Own and report pharmacy KPIs daily to Superintendent Pharmacist
Ensure compliance with relevant UK pharmacy regulations set forth by UK Regulatory bodies (GPhC)
Oversee day-to-day pharmacy operations including dispensing prescriptions, inventory management, quality control procedures, health & safety and productivity management
Provide training, guidance and support to ensure adherence to standard operating procedures (SOPs)
Supervision of pharmacists, including providing leadership, guidance, and ongoing performance monitoring to ensure compliance with professional, ethical, and operational standards
Support the recruitment, onboarding and training of new pharmacy staff to ensure a smooth integration
Accountable for pharmacy security, including responding in person to emergency call-outs outside normal hours and key holding responsibilities following probation
Responsible for pharmacy operations inventory control to minimise both discrepancies and loss prevention
Collaborate with Superintendent Pharmacist, Operations Director and Head of Quality/Responsible Person to ensure all regulatory risks within the pharmacy environment are identified, managed and removed
Maintain accurate records of pharmacy transactions, prescriptions and regulatory documentation

What we offer

Company pension
annual performance bonus
25 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events
access to Health Assured EAP

Fulltime

New

Call Centre Operative

Join Our Team and Deliver Exceptional Customer Support. We are looking for a con...

Location

United Kingdom , Ross-on-Wye

Salary:

25396.80 - 27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Confident phone manner and customer service
Working as part of a team and on your own initiative
Prior experience in scheduling works/ managing diaries or similar desirable
A good geographical knowledge of the UK
Good IT skills including MS Office
Excellent communication skills (internal and external customers) and be personable to build relationships
Confident in the use of the internet to source accommodation and transport
Exceptional organisational skills
An eye for detail
Ability to work as part of a team but also independently when needed

Job Responsibility

Act as the main point of contact for clients, primarily by phone and email
Book, schedule, and confirm jobs with accuracy and attention to detail
Enter all task and job details into company systems promptly and accurately
Support the Head of Scheduling with commercial and administrative tasks
Process client queries, ensuring clear communication and timely resolutions
Liaise with field teams regarding logistical or on-site issues such as access, location, or job requirements
Ensure reports from field teams are returned within agreed service levels
Monitor urgent surveys and ensure these are processed quickly and communicated effectively
Log non-conformities and complaints accurately in the system
Assist in producing operational and commercial reports

What we offer

Full training and clear career development pathways
25 days annual leave + bank holidays
Company pension scheme & sick pay scheme
Free eye test every 2 years
Access to Kinhub (wellbeing & financial support)
Discounts with hundreds of retailers via Reward Gateway

Fulltime

Public Works Coordinator

The Public Works Coordinator is responsible for the end-to-end public revenue st...

Location

Ireland , Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Educated to Degree level
Minimum of 5 years in finance processes and systems as well as project management skills
Have displayed strong commercial acumen within a healthcare setting
Must have cross functional work experience in a hospital environment
Ideally has similar experience of building and managing a team
Can demonstrate success in managing complex efficiency projects in a hospital environment that yielded efficiency and monetary benefits
Must have a deep knowledge of the private hospital sector, policies and pricing
Demonstrable strong people management experience, with proven ability to lead and motivate large teams through periods of change and continuous improvement
Excellent communication skills with proven ability to effectively analyse data to make decisions and effectively communicate recommended courses of action
Strong systems knowledge and advanced MS Office skills

Job Responsibility

Assist in maintaining communication with public hospital contacts, clinical leads, and referral coordinators
Help manage administrative processes for service agreements or funded patient pathways (e.g., NTPF, HSE cases)
Maintain accurate records of referrals, agreements, and outcomes in coordination with clinical and finance teams
Prepare regular reports on referral activity, performance metrics, and business development updates
Assist with the preparation of presentations, proposals, and meeting materials for public sector engagement
Monitor relevant public sector tenders, policy changes, or funding opportunities and flag to senior staff
Coordinate internal scheduling, resource availability, and service delivery logistics for referred patients
Represent the hospital in a professional capacity in meetings, calls, and public sector engagement forums
Perform process mapping of various departments to look at options to consolidate or change processes to enhance the revenue cycle at all point from sourcing of work to cash collection
Work with Project groups where necessary to implement new IT systems

Fulltime

Call Centre Manager & Head of Operations

360 Resourcing Solutions

Location:
United Kingdom , Seaham

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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Job Posted:
March 05, 2026