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Call Centre Facilities Specialist

https://www.randstad.com Logo

Randstad

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Location:
Australia , Sydney

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join a global leader in Integrated Facilities Management supporting a major banking client with a strong presence in South Eveleigh, NSW. You’ll be part of a high-performing Facilities, Property and Maintenance team that values collaboration, accountability and strong Customer Service. This is a fast-paced environment where operational excellence and great Customer Support are at the centre of everything they do. As a Call Centre Facilities Specialist, you will be the first point of contact within a busy Call Centre and Contact Centre environment, supporting all Facilities, Property and Maintenance-related queries.

Job Responsibility:

  • Managing incoming Facilities and Maintenance requests via phone and email
  • Delivering high-quality Customer Service and Customer Support to internal stakeholders
  • Coordinating Scheduling of work orders and service providers to ensure timely resolution
  • Updating systems and supporting Administration tasks, ensuring data accuracy at all times
  • Supporting Client Management activities and contributing to strong Customer Success outcomes
  • Working closely with internal teams to ensure smooth day-to-day operations across the business

Requirements:

  • Proven experience in a Call Centre, Contact Centre, Facilities, Property, Maintenance or Customer Service environment is essential
  • Full availability between 7am - 7pm, Monday to Sunday
  • High School
  • Secondary School/High School
What we offer:
  • Work within a leading banking environment in South Eveleigh, NSW (5 min walk from Redfern station)
  • Exposure to Facilities, Property and Maintenance operations in a large corporate setting
  • Hands-on experience across Customer Service, Contact Centre and Client Management functions
  • Supportive team culture with strong leadership and structured onboarding
  • Opportunity to build corporate Administration and scheduling experience
  • Working Holiday Visa holders are welcome to apply

Additional Information:

Job Posted:
May 19, 2026

Expiration:
June 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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