Call Centre Facilities Specialist

Join a global leader in Integrated Facilities Management supporting a major banking client with a strong presence in South Eveleigh, NSW. You’ll be part of a high-performing Facilities, Property and Maintenance team that values collaboration, accountability and strong Customer Service. This is a fast-paced environment where operational excellence and great Customer Support are at the centre of everything they do. As a Call Centre Facilities Specialist, you will be the first point of contact within a busy Call Centre and Contact Centre environment, supporting all Facilities, Property and Maintenance-related queries. Working a 37.5 hour working week, across a 7am–7pm Monday to Sunday rotating roster, your responsibilities will include: Managing incoming Facilities and Maintenance requests via phone and email; Delivering high-quality Customer Service and Customer Support to internal stakeholders; Coordinating Scheduling of work orders and service providers to ensure timely resolution; Updating systems and supporting Administration tasks, ensuring data accuracy at all times; Supporting Client Management activities and contributing to strong Customer Success outcomes; Working closely with internal teams to ensure smooth day-to-day operations across the business.