Call Centre Executive Job at ikman (Colombo 2)

Manager Call Centre Operations

The Manager Call Centre Operations will be accountable to deliver superior servi...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business, Operations, IT, or related field
Strong vendor management and commercial governance capability
Deep expertise in call center operations within large scale outsourced environments
High competence in SLA management, performance dashboards, and data analytics
Excellent communication, negotiation, and influence across senior external stakeholders
Strong leadership, decision making, and crisis management capabilities
Proficiency in CRM, telephony platforms, WFM systems, QA tools, and performance analytics

Job Responsibility

Lead end‑to‑end governance of all outsourced customer‑service vendors, ensuring full SLA/KPI compliance, high performance standards, and timely execution of corrective action plans
Oversee operational stability across all partner sites through real‑time performance control, incident management, standardized processes, and readiness for major launches and campaigns
Drive customer‑experience excellence by eliminating root causes, strengthening quality frameworks, and consistently improving NPS, complaint ratios, and repeat‑call performance
Manage commercial and contractual obligations for outsourced operations, including budgeting, capacity planning, billing verification, and enforcement of performance‑based agreements
Champion continuous improvement, automation, regulatory compliance, and BCP resilience by leading process optimization, digital transformation initiatives, and strict data‑privacy adherence

Call Centre Sales Manager

This role plays a pivotal role in ensuring our direct to consumer sales activiti...

Location

United Kingdom , Abingdon

Salary:

60000.00 GBP / Year

Miele GB

Expiration Date

Until further notice

Requirements

Substantial experience in call centre management and sales
Excellent communication skills
Strategic mindset
Driven by data-informed decision making
Track record of inspiring teams to meet and exceed targets through effective leadership

Job Responsibility

Lead, coach, and motivate a sales team to achieve and exceed sales targets and KPIs
Develop and implement sales strategies tailored to improve call centre performance
Monitor and analyse call centre metrics for continuous process improvement
Ensure customer satisfaction is prioritised through exceptional service delivery
Work closely with cross-functional teams including marketing and product teams to align on sales campaigns
Prepare and present regular performance reports to senior leadership
Be a voice of influence to drive change and enhancements within the Direct to Consumer journey
Ensure consistency and maintaining exceptional standards of execution in all consumer interactions
Optimise processes and procedures to elevate customer experience, boost sales, and improve margins
Facilitate post-implementation review processes for all initiatives, analyse findings, and recommend business improvements

What we offer

Competitive benefits package
Strong commitment to personal development and growth
Health and wellness benefits
Training and development opportunities
Competitive and evolving pay and benefits packages

Fulltime

Outbound Call Executive

We're supporting a well‑known Housing Association in recruiting x3 Outbound Call...

Location

United Kingdom , Castleford

Salary:

14.07 - 15.97 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a customer service, call centre, or customer‑facing role
Excellent communication and interpersonal skills
Strong attention to detail when recording information
Confident using IT systems - Outlook, Excel, CRM platforms

Job Responsibility

Making professional outbound calls to tenants and customers
Updating and cleansing internal databases with notes, contact details, and relevant changes
Coordinating clear and accurate responses to customer queries, referring to other departments when appropriate
Taking follow-up actions to ensure full resolution and excellent customer communication
Supporting with inbox management and general administrative tasks

What we offer

Weekly pay - every Friday
Minimum 28 days annual leave
A dedicated consultant supporting your journey
Early access to permanent opportunities
Free eyecare vouchers
Temp of the Month recognition
Mobile‑friendly timesheets
Retail discounts & perks
Access to well‑being platforms
Free LinkedIn Learning courses (Microsoft Office, languages & more)

Fulltime

New

Customer Service Executive

Customer Service Executive – Nottingham (Buzz Hub) Location: Nottingham City Ce...

Location

United Kingdom , Nottingham

Salary:

26915.20 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

2+ years’ experience in a face-to-face customer service role
Experience in a call centre or customer service office environment
A background in the bingo or gaming industry is a plus
Strong organisational skills and attention to detail
A natural rapport-builder who thrives in a fast-paced setting

Job Responsibility

Responding to customer enquiries via phone, email, live chat, and social media
Handling queries from both our online and land-based customers
Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
Making outbound calls and emails for customer satisfaction surveys and review requests
Supporting our Safer Gambling initiatives and escalating cases when needed
Taking ownership of complaints and working towards the best outcomes for our customers
Providing feedback and insights to help improve the customer journey
Maintaining high standards in all written and verbal communications

What we offer

Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
Thrive App – NHS-approved mental wellbeing support
Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
Buzz Brilliance Awards – employee recognition scheme
5 weeks annual leave plus public holidays (pro-rated for part-time roles)
Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
50% staff discount on bingo tickets, food, and soft drinks
Refer a Friend Scheme
Life Assurance & Pension Scheme
Access to trained Mental Health Advocates

Fulltime

New

Junior Account Executive

Location

United Kingdom , Reigate; London

Salary:

36000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Any exposure to sales (preferred but not essential)
Highly motivated, proactive, and coachable
Strong communication and relationship-building skills
Comfortable with outbound prospecting and engaging new clients
An interest in technology and MSP services
Organised and disciplined in managing activity and pipeline

Job Responsibility

Identifying and engaging new business opportunities (new logos) through outbound prospecting and creative lead generation
Conducting discovery calls to understand customer needs and position relevant solutions
Delivering product-led conversations across: Unified Communications (UC)
Contact Centre (CC)
Managed IT Services
Mobile & IoT solutions
Achieving activity metrics including meetings booked and attended
Accurately maintaining CRM records and managing your pipeline
Collaborating with internal teams to ensure smooth customer onboarding

What we offer

Comprehensive Private Healthcare and Cash Plan
Pension and life insurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
Rewarding Refer a friend scheme (£1,000)
Flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

New

Customer Sales Executive

Within our Direct Sales Team, we have roles covering new business and account ma...

Location

United Kingdom , Wakefield

Salary:

29000.00 GBP / Year

City & Guilds Training

Expiration Date

July 12, 2026

Requirements

Sales experience
worked within a sales role
transferable skills
experience in recruitment or call centre environments
positive
self-motivated
committed
confident in making outbound sales calls
strong resilient work ethic
core sales skills or experience in generating new business through cold and warm outreach

Job Responsibility

Manage own pipeline activity through managing a caseload of customers or new business objectives
follow up on warm leads from sales inbox
work collaboratively with colleagues
analyse trends and insights to drive business decisions and continuous improvement.

What we offer

Competitive salary and bonus scheme
progression opportunities and on the job full training and support
25 days holiday + bank holiday and Christmas shutdown + buy and sell holiday
free parking
private healthcare
life assurance
income protection
dental insurance
sales incentive plan.

Care Coordinator

At Avanti Homecare, we are on an exciting journey of growth. As the Care Coordin...

Location

United Kingdom , Ilkeston

Salary:

28700.00 - 30250.00 GBP / Year

Avanti Homecare

Expiration Date

Until further notice

Requirements

A minimum of 2 years supporting and caring for people
A minimum of 2 years of experience in a care coordinator role in an office environment that involves producing and managing rotas on digital systems
Strong IT literacy in digital care planning systems
Junior management experience
Strong experience in Microsoft Office or Google based software (or similar), email writing and managing an online diary
A Level 3 Diploma in Health and Social Care or working towards completion
A full UK driving licence and own vehicle. Able to travel to clients' homes as needed (travel can be expensed)
To live within reasonable distance of the branch.

Job Responsibility

Care Coordination & Scheduling: Creating and managing person-centred (for our clients and team) rotas on a weekly basis
Managing client runs and making changes and improvements when needed to ensure rota efficiency for both our team and clients
Solve rota issues as they arise, ensuring continuity of care
Management of staff holidays and sickness inputting into E-days
On-call responsibility on a rotational basis (one week every four) to handle out-of-hours (until 10:30pm) contact and ensure full call coverage as part of the management team
Liaise with professionals (e.g., Social Workers, GPs, District Nurses) and client families
Office Administration: Maintain all aspects of the office administration across the carers, clients and all digital systems
First responder to office calls
Completing monthly carer visit note reviews
Inputting and updating staff data/records and availability into company systems

What we offer

Competitive salary package depending on skills, experience and qualifications
Annual pay reviews to keep salaries in line with inflation
Pension contributions
Blue Light Card - eligible to apply for the Blue Light Card and get access to discounts and rewards
Commitment to training and personal growth
A supportive, family-run environment dedicated to the wellbeing of both clients and staff
The chance to be part of a growing team focused on delivering outstanding homecare.

Fulltime

Ts Cross Technology Systems Integration Specialist

The Collaboration Technical Services (TS) Systems Integration Specialist is a se...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Bachelor's degree or equivalent in Information Technology or Computing or a related field

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

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Call Centre Executive

Job Description

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