Call Centre Agent Job at Interact CC (Wigan)

Call Centre Agent

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values en...

Location

United Kingdom , Birkenhead

Salary:

24050.00 GBP / Year

Jacobs Enforcement

Expiration Date

Until further notice

Requirements

Strong interpersonal and negotiation skills
Resilience and ability to handle challenging conversations
Self-motivated, with excellent time management and organisation skills
Target and results driven
Experience in a Call Centre or Sales role is desirable
Experience of a target-driven role or negotiating finances is also desirable
Successful candidates will need to undergo right to work and reference checks

Job Responsibility

Handling inbound and outbound calls to engage with members of the public
Negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement

What we offer

Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm
Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown
Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future
Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family
Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career

Fulltime

Agente de Call Centre

I guarantee the satisfaction of all customers who contact us directly through th...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of how to support IKEA customers before, during, and after they have made a purchase
Experience in ensuring a smooth and easy buying process
Familiarity with the relevant processes, tools, and working methods for the role
Ability to make things happen with flexibility, speed, and simplicity
Comfortable and familiar with using a computer
Good knowledge in handling customer complaints or crisis situations

Job Responsibility

Guarantee the satisfaction of all customers who contact through the contact center via all channels
Identify customer needs and offer simple and effective solutions
Take responsibility for resolving customer's individual needs and communicating realistic timelines
Update system with case notes to ensure colleagues are aware of agreements
Meet agreed service levels for response times
Remain calm and helpful with angry or upset customers
Encourage customer feedback to improve shopping experience
Use contact center tools to access information about IKEA range and promotions
Respond to customer inquiries efficiently and effectively
Support creation of additional sales opportunities

Fulltime

Care centre agent

The main duty of a CareCentre - Agent is to respond to telephone inquiries about...

Location

Oman , Muscat

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelors Degree
Medical background preferred
Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus
Legally permitted to work in the country of operations
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Strong negotiation, communication, attention to detail, time management skills
Sound knowledge of telephone etiquette
Ability to work independently and maintain focus under pressure
Ability to meet tight deadlines
Ability to work well as part of a team

Job Responsibility

Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries
Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set
Answers inbound calls as well as assist customers who have specific inquiries
Builds customer’s interest in the services and products offered by the company
Provides personalized customer service of the highest level
Updates the existing database with changes and the status of each existing/prospective customer/member
Documents details of telephone conversation and actions taken
Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication
Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work

What we offer

Caring for our employees, their ambitions, dreams and challenges
Diverse and inclusive workforce
Equal opportunity employer
Encouragement to bring your whole self to work

Fulltime

Customer Care Centre Agent

The role involves building and retaining long-lasting relationships with new and...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
you are comfortable using a computer and basic digital tools required for the role
you can communicate confidently and clearly (both spoken and written) in Thai and English
you are able to work shifts including weekends and public holidays
you understand how the Customer Care Centre supports customers before, during, and after their purchases
you can manage tasks with flexibility, speed, and simplicity
you are capable of handling customer concerns and complaints and finding win-win solutions
you demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
you can work independently and collaboratively with a team
you are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

Job Responsibility

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
value and fulfill customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand
identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
take ownership for resolving your customer’s individual needs
communicate a realistic timeline for this resolution and keep them informed as promised
work both individually and with your colleagues to ensure that you match your agreed service levels
offer appropriate solutions to the customers, giving advice on add-on sales
encourage customers to buy more
anticipate customer needs, promote products and services, and improve their home-to-home shopping experience
seek feedback and give feedback constructively to colleagues

Fulltime

Customer Care Centre Agent

The Customer Care Centre Agent role is responsible to build and retain a long-la...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You are a person with a disability who is self-reliant and able to perform daily tasks independently
Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
You are comfortable using a computer and basic digital tools required for the role
You can communicate confidently and clearly (both spoken and written) in Thai and English
You are able to work shifts including weekends and public holidays
You understand how the Customer Care Centre supports customers before, during, and after their purchases
You can manage tasks with flexibility, speed, and simplicity
You are capable of handling customer concerns and complaints and finding win-win solutions
You demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
You can work independently and collaboratively with a team

Job Responsibility

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations
Understand customer motivation and expectations
Ensure a positive shopping experience that creates trust in the IKEA brand
Identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
Take ownership for resolving your customer’s individual needs
Communicate a realistic timeline for this resolution and keeping them informed as promised
Understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels
Have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more
Listen to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience
Actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers

What we offer

Inclusive and diverse workplace
Values diversity, equality, and inclusion

Fulltime

Customer Care Centre Agent

The Customer Care Centre Agent role is responsible to build and retain a long-la...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

1-2 years of experience in a customer facing support role, preferably in a customer support function or a call centre
ability to communicate confidently and clearly (both spoken and written) in Thai and English
good knowledge of how the Customer Care Centre acts as the main support channel for the customers before, during, and after they have made purchases
experienced in handling customer complaints or crisis and able to create a win-win scenario solution
demonstrate a courteous, professional, and friendly manner on the telephone
self-reliant and motivated with a proven ability to work as part of a team as well as independently
familiar and comfortable in using a computer
must be comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

Job Responsibility

build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
value and fulfill customer needs and expectations
understand customer motivation and expectations
ensure a positive shopping experience that creates trust in the IKEA brand
identify the customers’ needs and use knowledge of the IKEA systems and processes to offer solutions
take ownership for resolving customer’s individual needs
communicate a realistic timeline for resolution and keep customers informed
understand the impact of service time responses on the customers’ level of satisfaction
work both individually and with colleagues to ensure agreed service levels are matched
offer appropriate solutions to the customers, giving advice on add-on sales

What we offer

equal opportunity employer
diverse perspectives make us stronger
welcome applications from all qualified individuals, including those with disabilities

Fulltime

Senior Reservations Sales Agent

The Senior Sales Reservations Agent reports to the Reservations Supervisor and i...

Location

Canada , Whitehorse

Salary:

23.00 CAD / Hour

Air North, Yukon's Airline

Expiration Date

Until further notice

Requirements

Minimum Grade 12 diploma or equivalent
Minimum 2 years Reservation or Call Centre experience
Minimum 1 year aviation experience
Excellent English communication skills, both verbal and written
Computer proficiency with Microsoft Office and bookings software
Proven ability to lead and support a team
Must demonstrate a passion for providing superior customer service
Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Job Responsibility

Answer and resolve all Customer Service emails in a timely and professional manner
Provide general flight and airport information
Change and update itineraries
Stay current and knowledgeable on all Company products and services
Provide exceptional customer service – anticipate and identify customer needs and/or situations
provide solutions/services and remain compassionate and professional
Execute individual or travel agent bookings as directed upon request from the customer or colleague
Act as a resource for all agents, answering questions and providing support
Assist with training new agents, as requested
Handle escalated calls from Agents, passing on to Supervisor if required

What we offer

Competitive wages
Attractive benefits package including great travel perks
Enriching work environment

Fulltime

Customer Service Specialist

At MyIntegra, our Customer Service Specialists are the heart of our customer exp...

Location

Australia , Cloverdale

Salary:

Not provided

Assure

Expiration Date

Until further notice

Requirements

Experience as a customer service agent in a call centre, with active listening and call flow control
Strong problem-solving skills and ability to build empathy and rapport
Excellent verbal and written communication skills
High attention to detail and focus on quality in documentation and interactions
Time management skills in a fast-paced environment
Ability to work independently and collaboratively
Adaptability to change and willingness to take initiative and ask for guidance
Familiarity with CRM systems like Salesforce and templated/scripted communications

Job Responsibility

Handle inbound and outbound enquiries across multiple channels with empathy and professionalism
Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner
Build trust and rapport with customers through open, compassionate communication
Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction
Maintain accurate and detailed records of all customer interactions for audit and compliance purposes
Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support
Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks

What we offer

Flexible hybrid work model (split between home and office)
Supportive, inclusive, and friendly team culture
Opportunity to make a meaningful impact in the lives of people with disability
Ongoing training, career development, and progression opportunities
Access to a comprehensive Employee Assistance Program
Discounts with major retailers and corporate health insurance rates

Fulltime

Call Centre Agent

Interact CC

Location:
United Kingdom , Wigan

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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Job Posted:
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