Call Centre Agent Job at Fortem Solutions Ltd (Hitchin, Hertfordshire)

Call Centre Agent

Fortem Solutions are currently recruiting for an Out of Hours Call Centre Agent ...

Location

United Kingdom , Hitchin, Hertfordshire

Salary:

Not provided

Fortem Solutions Ltd

Expiration Date

June 28, 2026

Requirements

Excellent telephone manner with proven track record of dealing with customer service and complaint handling
Excellent communication skills both written and verbal
Experience on a variety of systems and a robust understanding of core IT skills
Interpersonal skills with the ability to engage people and build strong working relationships at all levels, both in house and externally

Job Responsibility

Provide an efficient and customer focused service
Be the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance
Ensure customer satisfaction remains the highest priority

What we offer

Pay review every January
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Parttime

Call Centre Agent

Fortem Solutions are currently recruiting for an Out of Hours Call Centre Agent ...

Location

United Kingdom , Hitchin

Salary:

Not provided

Fortem Solutions Ltd

Expiration Date

June 28, 2026

Requirements

Excellent telephone manner with proven track record of dealing with customer service and complaint handling
Excellent communication skills both written and verbal
Experience on a variety of systems and a robust understanding of core IT skills
Interpersonal skills with the ability to engage people and build strong working relationships at all levels, both in house and externally

Job Responsibility

Provide an efficient and customer focused service, being the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance, ensuring customer satisfaction remains the highest priority

What we offer

Pay review every January
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Fulltime

Call Centre Agent

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values en...

Location

United Kingdom , Birkenhead

Salary:

24500.00 GBP / Year

Jacobs Enforcement

Expiration Date

Until further notice

Requirements

Strong interpersonal and negotiation skills
Resilience and ability to handle challenging conversations
Self-motivated, with excellent time management and organisation skills
Target and results driven
Experience in a Call Centre or Sales role is desirable
Experience of a target-driven role or negotiating finances is also desirable
Successful candidates will need to undergo right to work and reference checks

Job Responsibility

Handling inbound and outbound calls to engage with members of the public
Negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement

What we offer

Competitive salary - £24,500 basic salary per annum
Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm
Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown
Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future
Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses
Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family
Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career

Fulltime

Call Centre Agent

The Contact Centre Agent allows Interact to provide services to our clients and ...

Location

United Kingdom , Wigan

Salary:

21174.40 - 23795.20 GBP / Year ▼

Interact CC

Expiration Date

Until further notice

Requirements

18+
Confident individual
Thrive in a fast-paced environment
Willingness to learn
Telecommunication, Retail and Customer service experience (preferred)

Job Responsibility

Managing inbound and outbound calls for clients
Answering calls promptly and professionally
Exceeding client sales and cross sell targets
Assisting customers with inquiries related to products, services, billing and account management
Accurately documenting customer interactions
Ensuring customer satisfaction on all calls

What we offer

28 days holiday inclusive of bank holidays
Employee bonus scheme
New starter bonus
Free local gym memberships
Cycle to work scheme
Employee assistance program
Internal progression opportunities
Biweekly pay (2 weeks)
Employee-owned trust bonus (criteria apply)
Pension (22+)

Fulltime

Call Centre Agent

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values en...

Location

United Kingdom , Birkenhead

Salary:

24050.00 GBP / Year

Jacobs Enforcement

Expiration Date

Until further notice

Requirements

Strong interpersonal and negotiation skills
Resilience and ability to handle challenging conversations
Self-motivated, with excellent time management and organisation skills
Target and results driven
Successful candidates will need to undergo right to work and reference checks

Job Responsibility

Handling inbound and outbound calls to engage with members of the public
Negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement

What we offer

Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm
Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown
Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future
Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family
Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career

Fulltime

Call Centre Agent

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values en...

Location

United Kingdom , Birkenhead

Salary:

24050.00 GBP / Year

Jacobs Enforcement

Expiration Date

Until further notice

Requirements

Strong interpersonal and negotiation skills
Resilience and ability to handle challenging conversations
Self-motivated, with excellent time management and organisation skills
Target and results driven
Experience in a Call Centre or Sales role is desirable
Experience of a target-driven role or negotiating finances is also desirable
Successful candidates will need to undergo right to work and reference checks

Job Responsibility

Handling inbound and outbound calls to engage with members of the public
Negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement

What we offer

Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm
Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown
Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future
Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family
Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career

Fulltime

Call Centre Agent

Brook Street is working with a client that is seeking a Contact Centre Advisor o...

Location

United Kingdom , Hedge End

Salary:

22000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Confident on the phone
Strong verbal & written communication skills

Job Responsibility

To take inbound calls and arrange bookings
To make occasional outbound calls as required
To upsell where possible
To assist with exceptional customer service

What we offer

Pension contributions
24 days leave + bank holidays
Excellent development opportunities
Bonus pay - Uncapped

Fulltime

Customer Services & Call Centre Agent - Night - MI Regional Office Cape Town

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (G.E.D.)
Proficiency in Microsoft applications
Fluent and well-spoken English is essential
Strong customer service orientation and communication skills
Proficiency in telephone etiquette and clear, professional language
Ability to work collaboratively in a team and maintain positive relationships
Basic computer literacy and ability to learn reservation systems

Job Responsibility

Process all reservation requests, changes, and cancellations received via phone, fax, or email
Identify guest reservation needs and recommend suitable room types and rates
Verify room availability and rates
accurately input data into the reservation system
Explain policies regarding guarantees, special rates, and cancellations
Accommodate and document special requests with precision
Answer guest inquiries about property facilities, services, and room accommodations
Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable
Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax
Follow escalation procedures for guest concerns and ensure issues are addressed professionally

What we offer

Competitive salary and benefits package
A collaborative and supportive work environment
Opportunities for professional growth and development within Marriott International

Fulltime

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