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Fortem Solutions Ltd Logo Fortem Solutions Ltd · Call Center

Call Centre Agent

United Kingdom, Hitchin, Hertfordshire · Job Posted May 29, 2026
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Job Description

Fortem Solutions are currently recruiting for an Out of Hours Call Centre Agent to join our Customer First Call Centre team on an initial 12 month maternity cover. The role would be home-based, however we would need you to live close enough to the head office in Hitchin to be able to come in for training or if there are any issues with your equipment. The working pattern would be Saturday 3pm - 7pm & Sunday 8am - 3pm, 10.5 hours in total

Job Responsibility

  • Provide an efficient and customer focused service
  • Be the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance
  • Ensure customer satisfaction remains the highest priority

Requirements

  • Excellent telephone manner with proven track record of dealing with customer service and complaint handling
  • Excellent communication skills both written and verbal
  • Experience on a variety of systems and a robust understanding of core IT skills
  • Interpersonal skills with the ability to engage people and build strong working relationships at all levels, both in house and externally

Nice to have

Experience in social housing repairs & maintenance

What we offer

  • Pay review every January
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
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