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Call Centre Agent – Outbound Sales

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Optical Express Group

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Location:
United Kingdom , Glasgow

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Category:

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Contract Type:
Not provided

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Salary:

27040.00 - 28080.00 GBP / Year

Job Description:

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Job Responsibility:

  • Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement
  • Make outbound calls to patients who have enquired about refractive treatments
  • Deliver an outstanding customer experience while identifying opportunities
  • Consistently meet and exceed KPIs and conversion targets
  • Building trust and rapport, Guiding patients through the consultation booking journey
  • Take ownership of every interaction, Ensuring a positive and informative experience

Requirements:

  • A driven individual with a target-focused mindset
  • Experience in outbound sales or a high-contact customer service role
  • Strong communication and persuasion skills
  • Willingness to push yourself to meet and exceed performance goals
  • Resilience, motivation and a hunger to succeed
What we offer:
  • State of the art, modern working environments
  • 29 days annual leave (pro rata)
  • Free Breakfast and Subsidised staff canteen
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Full training on refractive treatments and patient handling
  • Clear progression routes for top performers
  • Pension scheme

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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