Call Centre Advisor Jobs

Call Centre Advisor

Activate Group Limited

Location:
United Kingdom, Halifax

Category:
Call Center

Contract Type:
Employment contract

Salary:

24570.00 GBP / Year

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Job Description:

We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.

Job Responsibility:

Record accurately the first notification of loss following a motor traffic accident
Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
Assist with administrative tasks and emails
Using MRN’s bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising each day and ensuring any tasks are complete
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded

Requirements:

Excellent customer service and communication Skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Strong multitasking abilities
High attention to detail and accuracy
Experience of working in a target driven environment desirable
Experience within the insurance and claims industry desirable

Nice to have:

Experience of working in a target driven environment
Experience within the insurance and claims industry

What we offer:

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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