Call Centre Advisor Job at Activate Group Limited (Peterborough)

Call Centre Advisor

We are looking for people to join our 24/7 365 days a year Contact Centre. This ...

Location

United Kingdom , Halifax

Salary:

24570.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service and communication Skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Strong multitasking abilities
High attention to detail and accuracy
Experience of working in a target driven environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Record accurately the first notification of loss following a motor traffic accident
Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
Assist with administrative tasks and emails
Using MRN’s bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising each day and ensuring any tasks are complete
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Service Advisor

We are looking for a high volume of full-time Inbound Call Centre Agents to work...

Location

United Kingdom , Sheffield

Salary:

12.21 GBP / Hour

ant marketing

Expiration Date

Until further notice

Requirements

Comfortable in speaking on the phone
Able to use a computer/laptop
Previous call centre experience is an advantage, but not essential as full training will be given
Previous Customer Service experience is advantageous

Job Responsibility

Taking Inbound & making Outbound calls
Providing excellent customer service
Updating records
Escalating calls where necessary

Fulltime

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...

Location

United Kingdom , Barnsley

Salary:

12.97 GBP / Hour

Angard Staffing

Expiration Date

Until further notice

Requirements

Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Good level of spoken English and clear communication skills

Job Responsibility

Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time

Fulltime

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...

Location

United Kingdom , Sunderland

Salary:

12.97 GBP / Hour

Angard Staffing

Expiration Date

Until further notice

Requirements

Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Good level of spoken English and clear communication skills

Job Responsibility

Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time

Fulltime

Customer Service Advisor

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of C...

Location

United Kingdom , Glasgow

Salary:

12.97 GBP / Hour

Angard Staffing

Expiration Date

Until further notice

Requirements

Passion for delivering great customer experiences
Confidence in taking consecutive phone calls and handling complaints
Ability to prioritize and manage workloads
Flexible and adaptable to changing customer demands
Enthusiastic and responsive
Self-motivated, able to work independently or as part of a team
Ability to work under pressure and meet deadlines
Call centre/contact centre experience is essential
Good level of spoken English and clear communication skills

Job Responsibility

Provide first-time solutions for customers via telephone and email
Handle consecutive phone calls and manage complaints effectively
Deliver excellent quality of service within agreed handling time

Fulltime

Outbound Customer Service Advisor

We are looking for a high volume of full-time Outbound Call Centre Agents to wor...

Location

United Kingdom , Sheffield

Salary:

12.21 GBP / Hour

ant marketing

Expiration Date

Until further notice

Requirements

Comfortable in speaking on the phone
Able to use a computer/laptop
Previous call centre experience is an advantage, but not essential as full training will be given
Previous Customer Service experience is advantageous

Job Responsibility

Making Outbound calls
Providing excellent customer service
Updating records
Escalating calls where necessary

Fulltime

Care Advisor

Allianz Partners provides global and local health insurance and other employee b...

Location

Ireland , Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in a customer focused role, in an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and second language (German)

Job Responsibility

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What we offer

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad
Discounts on Allianz Partners products
Modern Offices

Fulltime

Sales advisor

This is a telephony-based role where the advisor will guide and inform prospecti...

Location

Canada , North York

Salary:

60000.00 CAD / Year

Randstad

Expiration Date

January 18, 2026

Requirements

Excellent English communication skills and active listening
Must have LLQP license (Life License Qualification Program)
Must be comfortable with sales
Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
Strong computer/multitasking skills
Previous Customer Service or Call Centre experience is required
Ability to work under pressure, adaptable and must be empathetic

Job Responsibility

Effectively resolve telephone inquiries using various systems and tools in a timely fashion
Present and explain insurance options to existing clients, and or potential clients by emphasizing the benefits and coverage details
Ensure compliance with all regulatory and company standards for record keeping and client confidentiality
Provide a strong customer service experience

What we offer

Commission
Hybrid
Full time hours
4 weeks' vacation
10 personal days
Compensation offered towards transport
Amazing company culture, great work environment and amazing benefits
Room for growth within the company

Fulltime

!

Call Centre Advisor

Activate Group Limited

Location:
United Kingdom , Peterborough

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

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Job Posted:
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