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Activate Group Limited Logo Activate Group Limited · Call Center

Call Centre Advisor

United Kingdom, Peterborough 24570.00 GBP / Year · Job Posted January 10, 2026
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Job Description

We’re looking for a Call Centre Advisor to be part of our success story. We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.

Job Responsibility

  • Record accurately the first notification of loss following a motor traffic accident
  • Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
  • Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
  • Assist with administrative tasks and emails
  • Using bespoke software and databases to record, update and maintain information relating to each claim
  • Manage own workload, prioritising each day and ensuring any tasks are complete
  • Provide accurate updates to team managers and customers as required
  • Ensure that all SLA’s are met and exceeded

Requirements

  • Excellent customer service and communication Skills
  • Ability to handle a high volume of calls daily
  • Excellent written and verbal communication skills
  • Able to manage own time and workload
  • Strong multitasking abilities
  • High attention to detail and accuracy
  • Experience of working in a target driven environment desirable
  • Experience within the insurance and claims industry desirable

Nice to have

  • Experience of working in a target driven environment
  • Experience within the insurance and claims industry

What we offer

  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody
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