Call Centre Adviser Job at 360 Resourcing Solutions (Kingston upon Hull)

National Call Centre Senior Parts Advisor

Provide customer service in NAPA CV contact centre for our national key account ...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

2+ years commercial parts experience ideally in the aftermarket
Track record in customer service and sales targets
Familiarity with MAM Autopart (training available)
Strong communication and problem-solving skills
Willingness to work as part of a team

Job Responsibility

Advise customers on parts needed for their vehicles
Interpret customer enquiries and provide accurate advice on parts
Locate parts from inventory and order parts as required across multiple sites
Process customer orders for parts and accessories to enable a one stop shop
Maintain customer database
Provide advice on pricing and promotions
Liaise with suppliers and manufacturers for parts information
Preparing quotations and processing invoices
Building strong relationships with internal teams and external customers
Identifying, sourcing and ordering vehicle parts using manufacturer systems

Fulltime

Imac Data Centre Engineer (Ad Hoc/ On Call)

The Data Centre IMAC Engineer will work as part of a team within the Data Centre...

Location

United Kingdom

Salary:

35.00 - 45.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in Voice and Data Cabling environment
Experience of Moves Adds and Changes environment
Thorough understanding of modern computer network infrastructure
Thorough understanding and practical experience of fibre and copper voice and data cabling including terminating, test equipment, test parameters and test techniques
Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems
Good knowledge of Service Now (and other Process and Asset Management Tools)
Good knowledge of Server Patching
Knowledge of LAN / WAN and Active devices
Able to use all types of Modern Handheld Cable Standards Testers
Able to use light Source and Power Meter

Job Responsibility

Hardware Installs, Moves & Changes, and Decommissions
IT Logistics & Media Handling
Data Centre Audits
Visitor Escorting
General DC Operations and Support
Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA
Audit and document existing cabling installations
Audit and document desktop configuration, including patching and power, for existing and proposed user locations
Compile patching schedules as required
Utilise Cable Management Software as required for patching planning

Parttime

Maintenance Officer

Harbour Healthcare are recruiting for a Maintenance Assistant in Sheffield. Your...

Location

United Kingdom , Sheffield

Salary:

12.88 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

General maintenance knowledge / experience e.g. minor electrical, plumbing, joinery work etc.
Good communication skills
Confident team player
Clean driving licence
Use of a car or similar vehicle
Willingness to receive training on current Health & Safety / EHO issues
Satisfactory Police check and check against the POVA List (where applicable)

Job Responsibility

Ensure ALL Legal documentation is completed on time
Report and action any known defects to appliances, damaged furniture / equipment and any other potential hazards to the Home Manager, who will advise accordingly
Ensure the maintenance of the Care Centre's exterior
Carry out any patching up or touching up of decoration as and when required in order to maintain the standard of Care Centre
Test the fire alarm system, and log results, weekly
Check call points, fire exits, door retaining devices and fire emergency lights, as specified in Company procedures
Ensure all ventilation units and lights are kept clean
Replace any defective light bulbs / diffusers
Test all portable appliances as specified in Company procedures
Test, and record, water temperatures as specified in Company procedures

What we offer

Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
Flex Earn – Earned wage access
FREE face-to-face counselling, for you and your family!
Staff recognition award ceremonies
£30 voucher available every month for the nominated ‘Employee of the month’
Opportunities for training and career progression
Salary Sacrifice Pension scheme
Blue Light Card – up to 50% discount across 100’s of retailers
Access to a FREE eye test and discounted glasses
Cashback card – save up to £500 annually, can be used at over 80 big brands

Fulltime

French Speaking Customer Service Representative

Foundever is looking for a French Speaking Customer Service Representative to jo...

Location

United Kingdom , UK Wide, Work at Home

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Office
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
Self motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.

Job Responsibility

Deliver professional, timely, and accurate support for our client
Using telephone and email, effectively use excellent customer service skills to deliver friendly and knowledgeable product information to end users
Advise customers on procedures to give the best resolution
Work as part of a multilingual team, using French and English language skills to support customers
Respond to enquiries by phone and email in both French and English, ensuring care and efficiency and within given timescales
Develop and maintain full knowledge of Client products and services
Take responsibility to investigate or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever guidelines and procedures
Consult product manuals and knowledge bases, advising customers of appropriate options and solutions
Act as a representative for the company, providing first class support

What we offer

Employee recognition platform
progression opportunities
award-winning culture
electronic equipment provided
balanced work-life pattern with competitive salary
disability confident employer
inclusive work environment

Fulltime

IMACD Data Centre Engineer

ONNEC builds, supports and optimises the IT infrastructure, networks and connect...

Location

Switzerland , Zurich

Salary:

75000.00 - 95000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Be able to work on multiple client sites across allocated regions
Be available for out of hours working, being part of an on-call rota to include weekends and evenings as business demands
Work the following hours: Monday to Friday a mixture of shifts including 07:00 - 16:00 and 12:00 - 21:00 (Shift Rota) - Weekday overtime and Weekend working as required
Understanding of Spoken and Written German Language is required
Tier 1 data‑centre experience
Proven experience working on-site in a live data‑centre environment
Familiar with DC access controls, change management, and working under data‑centre standards
Server hardware experience
Hands‑on rack and stack of physical servers
Power cabling (A/B feeds), basic hardware troubleshooting, server swaps

Job Responsibility

Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA
Audit and document existing cabling installations
Audit and document desktop configuration, including patching and power, for existing and proposed user locations
Compile patching schedules as required
Utilise Cable Management Software as required for patching planning
Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection
IMAC-D of all desktop equipment including any peripherals
Carry Out Data Wiping activities by use of Software tools
Carry out all types of patching / jumpering including all types of voice & data, copper & fibre
Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers

Fulltime

Polish Speaking Customer Service Representative

Polish Speaking Customer Service Representative - Foundever®. Work from Home, UK...

Location

United Kingdom , Work from Home, UK-based only

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and Polish, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous, however full training will be given
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Office
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
Self motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.

Job Responsibility

deliver professional, timely, and accurate support for our client, Citibank Real Estate Services (RES)
using telephone and email, effectively use your excellent customer service skills to assist Citibank employees with their facilities related requests and advise them on procedure to give the best resolution
work as part of a multilingual team, using your Polish and English language skills to support customers
play an integral role in delivering a superior customer service experience through various channels
respond to enquiries by phone and email in both Polish and English, ensuring care and efficiency and within the given timescales
develop and maintain a full knowledge of Client products and services
take responsibility to investigate and track cases or escalate to a senior member of staff as required
ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
consult product manuals and knowledge bases, advising customers of appropriate options and solutions
act as a representative for the company, providing first class support

What we offer

Employee recognition platform
progression opportunities
an award-winning culture

Fulltime

Italian Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll deliver professiona...

Location

United Kingdom

Salary:

13218.40 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and Italian, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Passion for the fashion industry is also highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word and Excel
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience

Job Responsibility

Respond to inbound customer enquiries by phone, email, and live chat in both Italian and English, ensuring care and efficiency
Develop and maintain a full knowledge of Client products and services
Transfer cases to another department or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
Consult product manuals, advising customers of appropriate options and solutions

What we offer

Employee recognition platform
progression opportunities
award-winning culture
electronic equipment provided

Parttime

Customer Coordinator

We’re looking for a Customer Coordinator to join our Advo Health team on a perma...

Location

United Kingdom , Exeter

Salary:

24851.23 GBP / Year

Advo Health

Expiration Date

Until further notice

Requirements

Strong customer service skills

Job Responsibility

Oversee the day-to-day running of the Assessment Centre reception area
Conduct courtesy calls with claimants in advance of their appointments
Assist customers with form completion including expense claims
Use in-house computer systems to update records accurately and reschedule appointments when needed
Advise healthcare professionals and management teams of additional claimant needs
Prepare and maintain assessment rooms and equipment to ensure readiness for assessments
Maintain a clean and professional workspace that creates a welcoming environment
Escalate any accidents, incidents or inappropriate behaviour immediately
Provide cover at other sites when required and support general administrative duties
Build strong relationships with claimants, healthcare professionals, and the wider team

What we offer

Flexible working opportunities

Fulltime

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Call Centre Adviser

Job Description

Job Responsibility

Requirements

What we offer

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