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Call Center

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Robert Half

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Location:
United States , Newark

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
  • Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients
  • Facilitates communication between the patient and the physician or clinic
  • Delivers expert knowledge regarding clinic-specific processes
  • Accurately documents and routes calls to the proper department
  • Identifies urgent customer needs or operational issues, and escalates appropriately
  • Works with care teams, patients, and outside facilities to obtain necessary information required for care
  • Communicates with the care team and support staff on various patient issues
  • Obtains and updates insurance information
  • Meets all regulatory and compliance standards
  • Delivers high-level of customer service
  • Follows documented protocols and guidelines
  • Meets and exceeds departmental quality assurance standards
  • Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding Hospital services
  • Uses functionality of the telephone system as required
  • Other departmental duties as assigned

Requirements:

  • High School Diploma or GED equivalent Experience
  • 2 Years experience in Call Center, Receptions taking incoming calls and assisting with customer assistance
  • 1 year of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment
  • Type 40 words per minute
  • Excellent customer service skills
  • Knowledge of medical terminology
  • Demonstrated knowledge of proper English grammar in speaking and writing
  • Effectively listen to resolve patient's/customers inquiries
  • Maintain respect and composure in stressful situations
  • Navigate complex software tools and accurately input data
  • Effectively document caller notes into the medical record
  • Ability to adjust communication to fit the needs and level of understanding of the receiver
  • Ability to apply business logic to resolve patient/customer issues while managing multiple priorities
  • Working knowledge of EPIC or other patient/customer database
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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