Call Center Team Lead Job at Uap Inc. (Montréal)

Call Center Manager

We are seeking an experienced Call Center Supervisor to oversee a team of 5-10 r...

Location

United States , Belmont

Salary:

60000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

ServiceTitan experience required
Background in home services trades (HVAC, plumbing, electrical, pest control, lawn care, or similar)
Strong understanding of call center operations and dispatching practices
CRM experience (Salesforce, HubSpot)
High school diploma or GED
Excellent organizational skills, critical thinking, and ability to provide constructive feedback
Strong leadership and communication skills
ability to handle urgent situations calmly
Availability during call center hours (M-F, 8:00 AM-6:00 PM) and flexibility for early emergencies

Job Responsibility

Supervise and guide a team of CSRs and dispatchers
oversee daily workflow and performance
Dispatch 15-16 technicians daily for routine maintenance and service calls
Handle escalated customer issues and ensure high-level customer service standards
Train new hires in customer service and dispatch procedures
lead team meetings and quality control initiatives
Manage CRM systems and call center platforms, including ServiceTitan, Salesforce, and HubSpot
Monitor call types, customer interactions, and ensure proper flow of operations
Participate in leadership meetings and assist with interviewing and hiring decisions
Provide backup support for inbound/outbound calls and dispatching during peak times

Fulltime

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Call Center Representative

Are you the kind of person who can calm someone down just by how you talk to the...

Location

United States , San Antonio

Salary:

20.00 - 30.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED
MediClear credential or equivalent HIPAA compliance certification
Demonstrated success in a high-volume customer service or call center environment
Strong verbal and written communication skills with a professional phone presence
Ability to stay calm, organized, and solutions-focused under pressure
Basic math skills and comfort working with numbers (copays, balances, etc.)
Proficiency with Microsoft Office and general computer literacy is a plus

Job Responsibility

Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
Follow up with inbound and outbound leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
Partner with internal healthcare teams to support seamless, coordinated patient care
Provide clear information regarding services, procedures, and office policies
Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
Follow established protocols and scripts for managing patient inquiries and triage
Offer solutions and escalate issues to supervisors or clinical staff when appropriate
Verify patient information, including insurance details and eligibility

Fulltime

Call Center Representative

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Lewisburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

HS Diploma/GED
Customer Service
Communication
Sales
Office Functions
Microsoft Excel
Training
Procedures
Policy
Answering Inbound Calls

Job Responsibility

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
Take the extra mile to engage customers

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Representative

A fast-growing healthcare organization is seeking a Call Center Representative t...

Location

United States , Atlanta

Salary:

20.00 - 30.00 / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

MediClear credential or equivalent HIPAA compliance certification
High School Diploma or GED
Proven success in a high-volume customer service environment
Strong verbal and written communication skills
Ability to stay calm, organized, and solutions-focused
Basic math skills

Job Responsibility

Guide new or hesitant patients toward scheduling their first appointment with professionalism
Follow up with leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately
Serve as a liaison between patients and their provider
Communicate with internal healthcare teams to ensure seamless patient care
Provide information regarding services, procedures, and policies
Address patient questions, concerns, and complaints professionally
Follow established protocols for managing patient inquiries
Offer solutions and escalate issues when appropriate
Verify patient information, insurance details, and eligibility

Fulltime

Team Lead, Debt Solutions Manager

The primary responsibility of the Team Leader, DSM is to motivate and coach a sm...

Location

Canada

Salary:

Not provided

FARBER

Expiration Date

Until further notice

Requirements

Post-secondary education or related equivalent experience
2+ years of experience in Sales Management within the financial industry, insolvency industry and/or sales call center setting
2+ years of front line insolvency experience is an asset
Excellent verbal, listening and written communication
High computer literacy including the ability to learn new programs
Great interpersonal and relationship building skills
Excellent problem-solving skills with the ability to prioritize and manage workload demands and multiple tasks
Ability to set and meet targets and service levels of the team
Strong organizational, analytical, and critical thinking skills
Highly motivated with a desire to be successful and the innate desire to motivate others

Job Responsibility

Build, manage, and develop an effective and high performing team
Maintain frequent visibility and provide leadership to each team member
Measure and coach to key KPI’s including closing ratios, best practices compliance and pipeline management
Support RPL and assist with scheduling and organizing shift patterns for the team
Develop, maintain, and apply the knowledge learned of the insolvency industry to support the team
Answer questions from the team and help solve problems while overseeing work to ensure quality and conformity
Listen to calls to identify opportunities for improvement and provide coaching
Create superior customer experience by having team members engage, listen, and understand the needs of potential clients
Promote a strong working relationship with team members to ensure high morale, maximize productivity and customer satisfaction
Conduct one-on-one weekly meetings with team members

Fulltime

Senior Contact Center Call Routing & Cloud Solutions SME

We are seeking an experienced and highly knowledgeable Contact Center Voice Subj...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Work experience of 8 to 10 years on Voice routing technology
Experience working with Genesys (Cloud/On-premises) and NICE CXone platforms
Certifications in Genesys and/or NICE CXone
Deep understanding of call routing (Cisco ICM/Swampfox ICX), IVR, ACD, CTI, omnichannel capabilities, and reporting/analytics
Experience with scripting languages such as JavaScript, Python, Ansible automation or Genesys Composer/SCXML
Solid grasp of APIs, data integrations, and CRM (Salesforce, MS Dynamics) integrations
Familiarity with telephony infrastructure (SIP, VoIP) and cloud-hosted environments (AWS, Azure)
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team in a fast-paced environment

Job Responsibility

Serve as the technical SME for Genesys (Cloud/On-premises) and NICE CXone platforms
Lead product certification, design, configuration, and deployment of contact center solutions across platforms
Work with cross-functional teams to integrate contact center solutions with CRMs, IVRs, WFM, and other enterprise systems
Analyze business requirements and recommend optimal platform configurations and workflows
Ensure platform stability, scalability, and performance through continuous monitoring and proactive maintenance
Collaborate with vendors and internal stakeholders for feature enhancements and roadmap alignment
Develop and maintain comprehensive documentation including architecture diagrams, SOPs, and user guides
Conduct platform training and knowledge transfer to team members and end-users
Work with controls team to ensure systems are compliant with Citi standards
Actively participate in Internal/external Audit

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Branch Team Lead

The Branch Team Lead role helps lead the daily operations to ensure customer ser...

Location

United States , Clearwater

Salary:

23.00 - 28.00 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High school diploma or Bachelor's degree preferred
Minimum 3 years customer service and sales experience
2+ years of management experience in a customer service environment
Competence in the use of computers and software applications including SAP
Operate powered industrial equipment

Job Responsibility

Provide customer service and direction regarding the daily activities of a team at the branch location
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
Monitor counter transactions to provide appropriate guidance to team members
Facilitate team member onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes for improvement opportunities using Continuous Improvement methodology
Suggests and implements changes to enhance defined processes and improve sales and service

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

Fulltime

Call Center Team Lead

Uap Inc.

Location:
Canada , Montréal

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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