Call Center Supervisor Job at NTT DATA (Nashville)

Call Center Supervisor

Customer Service Associate is responsible for providing assistance to customers ...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

Excellent communications skills with the ability to speak clearly and accurately respond to citizens
Ability of effectively communicate in a courteous and professional manner
Ability to learn and apply knowledge accordingly
Must be reliable, on time and in attendance on a daily basis
High School diploma or general education degree (GED)
Possess at least three (3) years prior experience in the performance of call center functions
Possess at least two years previous supervisory/management experience
or equivalent combination of education and experience
Ability to read, write, and understand English and/or Spanish
Ability to add, subtracts, multiply and divide

Job Responsibility

Enforce company and department policies and procedures
Maintain verbal, written email to manager regarding department
Prepares work schedule to expedite workflow
Maintain staff personnel file which include time and attendance records
Completes daily and weekly payroll
Monitor all lunch and break records
Responsible for coaching, counseling, and /or corrective actions of staff
Responsible for staff motivation
Responsible for staff development and training
Complete telephone and correspondence monitoring to assure accuracy and quality

Fulltime

Legal Project Supervisor (Call Center)

This role will serve as a Project Supervisor (Call Center) assigned to the Radia...

Location

United States , Washington, District of Columbia

Salary:

65000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

At least two years of progressively more responsible experience on major litigation support projects, including at least one year of supervisory experience, including proven capabilities and communication skills to successfully interact with clients and attorneys
Requires in-depth knowledge of litigation support, excellent written and oral communication skills
Must be able to anticipate litigation support and claims processing needs, and develop and execute detailed plans for addressing those needs
Experience in claim management or processing environments, particularly having worked with a claim management system
Familiarity with the review of claims documents, both electronically and in hard-copy – to include assessing document information against decision-tree guidance and applying categorization standards
Experience with claim review lifecycles and the ability to triage claims based on established guidelines
Highly skilled in coordinating across teams and with other Managers, Supervisors, team members, and clients
Demonstrated ability to oversee and coordinate numerous complex and time-critical claim support activities simultaneously, including technical/data processing support activities
Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, and internet and server-based databases and other applications
Undergraduate degree required

Job Responsibility

Act as primary supervisor for assigned staff members, to include oversight of timekeeping, narratives, corrective action, and other staff management concerns
Oversee and direct all aspects of Amentum staff assigned to the RECA Call Center, to include supervision of Call Center activities, training new team members, and updating training materials as guidance changes
Assist claimants with substantive questions as they relate to the filing of claims, timing of submissions, and troubleshooting issues with submission
Assist claimants and Call Center staff with resolving discrepancies, missing information, and explanations of policies and procedures
Perform troubleshooting for the platforms on which calls are received and databases used in reviewing claims and potential claims
Reports directly to leadership on issues identified in Call Center activities and calls escalated for unique circumstances
Interfaces with Federal attorney team members to identify daily team priorities and communicate expectations of priorities to team members
Reports to the Project Manager on the performance of Call Center staff and recommendations for process improvement in associated workflows
Tracks, compiles, and reports on Call Center activity performance metrics, and assesses Call Center staff performance against measurable standards and goals
Determine individual team member capacity and reassign members to high priority tasks, while maintaining coverage of other team tasks

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Olathe

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members
performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results
manages team members time off requests and overtime requirements
Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings
Attend all quarterly Call Center operational, computer and customer service training sessions

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for providing care/service safely and efficiently for the care of each patient
Locates appropriate physicians/services for callers and facilitates the connection
Operates overhead paging system and pages physicians as needed
Serves as the answering service for hospital departments and physician practices
Responsible for managing staff to perform job responsibilities and tasks to achieve above average service levels
Responsible for the preparation & reconciliation of reports daily, weekly and monthly
Responsible for providing cover when additional phone coverage is needed
Responsible for overseeing and acting as backup for all medical and security related emergency code activations
Manages a core group of team members and conducts bi weekly meetings

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
Locates appropriate physicians/services for callers and facilitates the connection of the two
Operates overhead paging system and pages physicians as needed
Serves as the answering service for hospital departments and physician practices
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Provides rapid and professional response to all internal and external callers
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department

Fulltime

Pharmacy Technician Supervisor - Outpatient Pharmacy Call Center

Join our Retail Pharmacy team! The Pharmacy Technician Supervisor – Outpatient P...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
2 or more years experience as a Pharmacy Tech or previous leadership role
Pharmacy Technician Registration - State Board of Pharmacy
Basic keyboarding
Microsoft Word, Excel and Access

Job Responsibility

Actively participates in local, regional and national professional organizations to facilitate networking and benchmarking
Assures compliance with all applicable local, state and federal regulations and JCAHO standards relative to the acquisition, storage, handling, and dispensing of pharmaceuticals and the provision of pharmaceutical care
Completes all aspects of personnel management and supports the ongoing development for Pharmacy staff in areas of responsibility
Identifies opportunities and needs for new or enhanced pharmacy services to support the mission of the organization
Maintains focus on all key stakeholders and supports the unit/team ability to deliver on all valid stakeholder expectations
Manages his/her responsibilities in a way that supports the achievement of departmental goals
Works effectively with others in the management team to accomplish organizational goals and to identify and resolve problems at the departmental level
Skillfully administers, directs and allocates all organizational resources. Monitors departmental productivity and prepares reports as required
Adapts to meet service, quality, and cost expectations utilizing data
Participates in interdisciplinary efforts to enhance medication use and cost, quality and service initiatives to improve patient care

Call Center Specialist

We are looking for a Call Center Specialist to support customer inquiries and de...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center or customer support environment, particularly with inbound call handling
Strong verbal communication skills and the ability to manage customer concerns professionally
Experience working with CRM systems and customer service software, including Salesforce or similar platforms
Proficiency with Microsoft Excel, including basic data entry and formula use
Solid administrative and basic office skills with strong attention to detail in documentation
Ability to manage complaints, prioritize tasks, and escalate issues appropriately
Familiarity with service delivery support, quotations, or account-related customer assistance is preferred

Job Responsibility

Respond to incoming customer calls with accuracy and a strong service mindset
Record detailed notes from each customer interaction and keep system information current using tools such as Excel, CRM platforms, and Salesforce
Follow established call handling procedures and communication guidelines to provide a consistent customer experience
Identify issues that require additional support and route them to supervisors or the appropriate specialized team in a timely manner
Assist customers with service-related questions, complaints, and general account support while working toward efficient resolution
Prepare and review customer information, quotations, or service details as needed to support clear and accurate communication
Use internal applications and customer service software effectively to track activity, manage follow-up, and support daily operations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Call Center Representative

Robert Half is partnering with a well-established organization seeking a reliabl...

Location

United States , Allentown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of call center or customer service experience preferred
Strong communication and problem-solving skills
Ability to handle high call volumes in a fast-paced, structured environment
Proficiency with computer systems, CRM tools, and Microsoft Office
Reliable attendance and punctuality for a fully onsite role

Job Responsibility

Handle inbound and outbound customer calls in a professional and timely manner
Provide accurate information, resolve inquiries, and escalate issues when needed
Document all interactions in the company’s CRM or call tracking system
Maintain a high level of customer satisfaction and service quality
Meet daily/weekly performance metrics (call volume, response time, etc.)
Collaborate with team members and supervisors to ensure smooth operations

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

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Call Center Supervisor

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