Call Center Supervisor Job at Randstad (Laval)

Call Center Supervisor

Customer Service Associate is responsible for providing assistance to customers ...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

Excellent communications skills with the ability to speak clearly and accurately respond to citizens
Ability of effectively communicate in a courteous and professional manner
Ability to learn and apply knowledge accordingly
Must be reliable, on time and in attendance on a daily basis
High School diploma or general education degree (GED)
Possess at least three (3) years prior experience in the performance of call center functions
Possess at least two years previous supervisory/management experience
or equivalent combination of education and experience
Ability to read, write, and understand English and/or Spanish
Ability to add, subtracts, multiply and divide

Job Responsibility

Enforce company and department policies and procedures
Maintain verbal, written email to manager regarding department
Prepares work schedule to expedite workflow
Maintain staff personnel file which include time and attendance records
Completes daily and weekly payroll
Monitor all lunch and break records
Responsible for coaching, counseling, and /or corrective actions of staff
Responsible for staff motivation
Responsible for staff development and training
Complete telephone and correspondence monitoring to assure accuracy and quality

Fulltime

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...

Location

United States , Brooklyn

Salary:

20.00 - 23.00 USD / Hour

Premium Health

Expiration Date

Until further notice

Requirements

Work well under pressure
Work in fast paced environments

Job Responsibility

Answer phone calls
Schedule appointments
Verify medical insurances
Create referrals
Respond to patient medical questions
Perform tasks as assigned by supervisor

What we offer

Public service loan forgiveness (PSLF)
Paid Time Off
Medical plans
Dental plans
Vision plans
Retirement plans

Fulltime

Operations Control Center Shift Supervisor

Clearway Energy Group is looking for an Operations Control Center Shift Supervis...

Location

United States , Scottsdale

Salary:

92000.00 - 109000.00 USD / Year

Clearway Energy

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in power plant operations
4-year degree or relevant experience may be considered
Able to demonstrate competent technical knowledge of plant and system processes and experience in operating electrical or SCADA systems
Able to interpret NERC, ERCOT, WECC, CAISO, PJM, and SPP regulations and requirements
Available for 24-hour on-call duty to meet obligations to the Operations Team as issues arise
Knowledge of functional system interactions and the ability to pay attention to critical elements in a complex and regulated environment
Ability to make financial decisions based on real-time power plant equipment analysis and contract-related cost weighting, risk versus reward
Ability to coordinate multiple activities and ensure safety, quality, and schedule adherence
Ability to take direction, identify problems, develop solutions, conduct analysis independently and in collaboration with others
Ability to work in difficult customer situations

Job Responsibility

Provide direction and supervision to the on-shift Real-Time Operations Specialist in day-to-day job activities and responsibilities
Manage the RCA and continuous improvement process regarding real-time operations issues, mistakes, and common practices
Assist in proactively monitoring real-time activity, performance, and operational status of all wind, solar, and BESS assets
Assist in Real-Time Operations Specialist in understanding and identifying abnormal operations or alarm conditions that arise during the shift and appropriately troubleshoot in a timely fashion
Perform periodic operator log reviews for accuracy and compliance
Perform acceptance testing on RPMC tools or applications used by the on-shift Operations Specialist
Support the commission activities of new projects
Support and assist in the onboarding process, training, and qualification activities of new operations specialists
Implementation of processes and procedures to assure compliance with internal controls and quality controls for customers and field personnel, and distribute the information to the real-time operations specialists.
Support and assist in RFIs, data requests, and other assigned duties

What we offer

generous PTO
medical, dental & vision care
HSAs with company contributions
health FSAs
dependent daycare FSAs
commuter benefits
relocation
401(k) plan with employer match
a variety of life & accident insurances
fertility programs

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
Locates appropriate physicians/services for callers and facilitates the connection of the two
Operates overhead paging system and pages physicians as needed
Serves as the answering service for hospital departments and physician practices
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Provides rapid and professional response to all internal and external callers
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Olathe

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members
performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results
manages team members time off requests and overtime requirements
Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings
Attend all quarterly Call Center operational, computer and customer service training sessions

Fulltime

Customer Service Supervisor

As a Customer Service Supervisor, you will guide and manage a team of frontline ...

Location

United States , Indianapolis, Indiana

Salary:

55000.00 - 88000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

5+ years of experience in a call center environment, including prior leadership or supervisory experience
Experience coaching and developing team members, including giving feedback and leading team meetings or training
Demonstrated written and verbal communication skills with the ability to analyze reports and data to track performance and drive improvements
Proficiency in Microsoft Office tools, including Excel and PowerPoint
Experience with contact center systems such as Nice CXone, SAP, Esker, and Webstation
Comfortable collaborating across teams and managing changing priorities in a dynamic environment

Job Responsibility

Manager, coach, and inspire a team of frontline customer service associates to achieve performance and quality goals
Oversee daily call center operations, including scheduling, workload balancing, and performance tracking
Provide guidance and support to your team by answering questions and resolving escalated customer concerns
Ensure service standards and procedures are consistently met across all customer interactions
Conduct regular one-on-ones, team huddles, and coaching sessions to develop talent and reinforce performance excellence
Collaborate with leadership and training teams to enhance efficiency, recognize achievements, and support associate growth
Partner cross-functionally with internal departments to resolve issues and improve the end-to-end customer experience
Manage daily, weekly, and monthly reporting on key metrics including productivity, error tracking, and KPIs
Support system testing, process audits, and rollout of new technologies and workflows
Provide backup support to the Customer Service Manager and fulfill ad-hoc requests as needed

What we offer

Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Employee Resource Groups (ERGs)

Fulltime

Call Center Supervisor

We are currently seeking a Call Center Supervisor to join our team in Nashville,...

Location

United States , Nashville

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree and five years of experience
or a master’s degree with four years of experience
or an associate degree with eight years of related experience
or 10 years of related experience with no degree.
Minimum 5 years of experience in responding to requests for information and searching automated systems for data.
Ability to obtain a Public Trust.

Job Responsibility

Works with the call center manager to determine call center operational strategies by conducting needs assessments, performance reviews, and capacity planning.
Maintains and improves call center operations by monitoring system performance
identifying and resolving problems
preparing and completing action plans
completing system audits and analyses
managing system and process improvement and quality assurance programs.
Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assess caller concerns.
Responsible for making databases and manual queries related to individuals encountered by client or other persons in immigration proceedings received when necessary.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Fulltime

Customer Support Supervisor

The Customer Support Supervisor provides direct supervision, leadership, mentori...

Location

United States , Batesville

Salary:

56000.00 - 77000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Associate’s degree or sufficient post-high school education or experience in a related field required
Bachelor’s degree preferred
7+ years of customer service experience with a minimum of 5 years technical or help desk experience required
1+ year previous supervisory or team leadership experience required
Proficient in technology, especially computers, and software applications
Capability of being flexible with work schedule
Excellent written and verbal communication skills.

Job Responsibility

Providing leadership, coaching, and daily direction to your team
Implementing change initiatives
Continuously identify areas of improvement in operations and eliminate waste in processes where it exists
Maintaining technical product knowledge to keep tabs on updates and changes by continued product training to accurately handle customer troubleshooting calls and provide queue support when needed
Identifying and providing year-round technical and procedural training
Leading technical information database for departmental use
Performing monthly quality phone monitoring
Processing priority complaints, investigations, and critical issues in a timely manner
Interviewing, hiring, and training employees
Planning, assigning, and advising work

What we offer

Medical and dental coverage starting day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan with options for company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays

Fulltime

Call Center Supervisor

Randstad

Location:
Canada , Laval

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 29, 2026

Expiration:
June 11, 2026

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Call Center Supervisor

Randstad

Location:Canada , Laval

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 29, 2026

Expiration:June 11, 2026

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Location:
Canada , Laval

Category:
Call Center

Contract Type:
Not provided

Job Posted:
April 29, 2026

Expiration:
June 11, 2026