Call Center Supervisor Job at PRWT Services, Inc. (Philadelphia)

Training Specialist, Customer Care Call Center

The Customer Care Training Specialist is responsible for delivering impactful tr...

Location

United States , Mesa

Salary:

25.00 - 27.00 USD / Hour

Strive Compounding Pharmacy

Expiration Date

Until further notice

Requirements

Must have a current and active Arizona Pharmacy Technician license (not Trainee License)
Must have a current and active PTCB or CPhT certification
2+ years of professional experience in Call Center Training, or Quality Operations
2+ years of professional experience with training and motivating adult learners
Strong written communication skills and the ability to create clear, comprehensive training materials
High attention to detail, strong organizational habits, and the ability to manage multiple and changing priorities
Comfort with fast-paced environments, evolving processes, and cross-functional collaboration
Experience with tools like HubSpot, Genesys, Slack, LifeFile, Google Workspace, and similar platforms
Pharmacy or healthcare experience

Job Responsibility

Facilitate new hire training sessions (systems, workflows, call handling, soft skills, etc.)
Deliver ongoing training such as refreshers, upskilling, and cross-training
Develop high-quality training materials including SOPs, job aids, interactive guides, and knowledge articles
Maintain the centralized Customer Care training guide and keep all documents version-controlled and up to date
Manage onboarding schedules, track trainee progress, and coordinate with supervisors to ensure readiness for live calls
Conduct call reviews, QA assessments, and follow-up coaching to support trainee success
Identify knowledge gaps and implement solutions such as updated guides, FAQs, workflows, or training modules
Collaborate with Customer Care leadership, QA, Pharmacy, Billing, and Technology teams on updates, new processes, and large rollouts (Genesys, HubSpot enhancements, workflow changes, etc.)
Support change management by preparing training communications, launch plans, and educational materials

What we offer

Employer paid healthcare coverage available after 30 days of employment
Choice of an FSA/HSA
Voucher for new hire scrubs (if applicable)
Parental leave
401(k) plan with matching contributions
Weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members

Fulltime

Call Center Representative

Are you the kind of person who can calm someone down just by how you talk to the...

Location

United States , San Antonio

Salary:

20.00 - 30.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED
MediClear credential or equivalent HIPAA compliance certification
Demonstrated success in a high-volume customer service or call center environment
Strong verbal and written communication skills with a professional phone presence
Ability to stay calm, organized, and solutions-focused under pressure
Basic math skills and comfort working with numbers (copays, balances, etc.)
Proficiency with Microsoft Office and general computer literacy is a plus

Job Responsibility

Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
Follow up with inbound and outbound leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
Partner with internal healthcare teams to support seamless, coordinated patient care
Provide clear information regarding services, procedures, and office policies
Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
Follow established protocols and scripts for managing patient inquiries and triage
Offer solutions and escalate issues to supervisors or clinical staff when appropriate
Verify patient information, including insurance details and eligibility

Fulltime

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...

Location

United States , Brooklyn

Salary:

20.00 - 23.00 USD / Hour

Premium Health

Expiration Date

Until further notice

Requirements

Work well under pressure
Work in fast paced environments

Job Responsibility

Answer phone calls
Schedule appointments
Verify medical insurances
Create referrals
Respond to patient medical questions
Perform tasks as assigned by supervisor

What we offer

Public service loan forgiveness (PSLF)
Paid Time Off
Medical plans
Dental plans
Vision plans
Retirement plans

Fulltime

Call Center Representative

Job Summary: Reporting to the Customer Service Supervisor, the position handles ...

Location

United States , Concord

Salary:

18.00 - 22.00 USD / Hour

Emerson Hospital

Expiration Date

Until further notice

Requirements

HS Diploma
college degree preferred
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
Working knowledge of the Meditech system
Excellent communication and correspondence skills
Excellent customer service skills
Ability to read, write, and communicate in English
Strong computer skills
Ability to maintain confidential information
Assist with patient meal selection

Job Responsibility

Reporting to the Customer Service Supervisor
Handles all inquiries from patients and must be responded to in a courteous and timely manner
Responsible to work with patients on various diets and assist them in a nutritious meal selection

Parttime

Distribution Center Outbound Operations Supervisor

The Outbound Operations Supervisor is a people leader that drives the successful...

Location

United States , New Kingstown

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High School Diploma, general education degree (GED) or equivalent combination of experience and education
1+ years’ experience within a distribution center or similar environment
Ability to comply with all safety requirements pertaining to job functions and general Distribution Center safety requirements
Strong interpersonal skills
Ability to develop and maintain cooperative working relationships with others
Strong organizational skills detail oriented
Ability to use good judgment in order to carry out detailed instructions
Basic computer skills required
Must be capable of lifting/moving heavy items up to 60 lbs
Must be forklift and pallet jack certified

Job Responsibility

Responsible for supervising and implementing functions of efficient outbound operations by instructing employees how to perform work, monitoring progress and troubleshooting as needed
Responsible for designing and maintaining organization of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are maintained
Responsible for consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees, including but not limited to picking, sorting and truck load procedures
Proactively maintains awareness of budget planning and enforces cost-saving initiatives and process improvements
Supervises and provides leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions
Works with other DC management to investigate and resolve shipping errors
addresses shipping errors with team to mitigate future issues
Schedules team hours to ensure peak period coverage and efficiency
Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts
Responsible for leading efficient and accurate methods of processing outbound orders, cross/docks, stock orders, special orders, UPS, Will Call and any other miscellaneous orders as applicable

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

Distribution Center Outbound Operations Supervisor

The Outbound Operations Supervisor is a people leader that drives the successful...

Location

United States , Coppell

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High School Diploma, general education degree (GED) or equivalent combination of experience and education
1+ years’ experience within a distribution center or similar environment
Ability to comply with all safety requirements pertaining to job functions and general Distribution Center safety requirements
Strong interpersonal skills
Ability to develop and maintain cooperative working relationships with others
Strong organizational skills detail oriented
Ability to use good judgment in order to carry out detailed instructions
Basic computer skills required
Must be capable of lifting/moving heavy items up to 60 lbs
Must be forklift and pallet jack certified

Job Responsibility

Responsible for supervising and implementing functions of efficient outbound operations by instructing employees how to perform work, monitoring progress and troubleshooting as needed
Responsible for designing and maintaining organization of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are maintained
Responsible for consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees, including but not limited to picking, sorting and truck load procedures
Proactively maintains awareness of budget planning and enforces cost-saving initiatives and process improvements
Supervises and provides leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions
Works with other DC management to investigate and resolve shipping errors
addresses shipping errors with team to mitigate future issues
Schedules team hours to ensure peak period coverage and efficiency
Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts
Responsible for leading efficient and accurate methods of processing outbound orders, cross/docks, stock orders, special orders, UPS, Will Call and any other miscellaneous orders as applicable

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

Center Operations Supervisor

Center Operations Supervisors (COSs) are an important part of the Oak Street Hea...

Location

United States , Decatur

Salary:

43888.00 - 85068.00 USD / Year

CVS Health

Expiration Date

January 26, 2026

Requirements

An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style
able to take ownership of tasks
2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required, Bachelor's degree preferred

Job Responsibility

Support front desk coverage and contribute to service teamwork
Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
Help maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Operations Control Center Shift Supervisor

Clearway Energy Group is looking for an Operations Control Center Shift Supervis...

Location

United States , Scottsdale

Salary:

92000.00 - 109000.00 USD / Year

Clearway Energy

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in power plant operations
4-year degree or relevant experience may be considered
Able to demonstrate competent technical knowledge of plant and system processes and experience in operating electrical or SCADA systems
Able to interpret NERC, ERCOT, WECC, CAISO, PJM, and SPP regulations and requirements
Available for 24-hour on-call duty to meet obligations to the Operations Team as issues arise
Knowledge of functional system interactions and the ability to pay attention to critical elements in a complex and regulated environment
Ability to make financial decisions based on real-time power plant equipment analysis and contract-related cost weighting, risk versus reward
Ability to coordinate multiple activities and ensure safety, quality, and schedule adherence
Ability to take direction, identify problems, develop solutions, conduct analysis independently and in collaboration with others
Ability to work in difficult customer situations

Job Responsibility

Provide direction and supervision to the on-shift Real-Time Operations Specialist in day-to-day job activities and responsibilities
Manage the RCA and continuous improvement process regarding real-time operations issues, mistakes, and common practices
Assist in proactively monitoring real-time activity, performance, and operational status of all wind, solar, and BESS assets
Assist in Real-Time Operations Specialist in understanding and identifying abnormal operations or alarm conditions that arise during the shift and appropriately troubleshoot in a timely fashion
Perform periodic operator log reviews for accuracy and compliance
Perform acceptance testing on RPMC tools or applications used by the on-shift Operations Specialist
Support the commission activities of new projects
Support and assist in the onboarding process, training, and qualification activities of new operations specialists
Implementation of processes and procedures to assure compliance with internal controls and quality controls for customers and field personnel, and distribute the information to the real-time operations specialists.
Support and assist in RFIs, data requests, and other assigned duties

What we offer

generous PTO
medical, dental & vision care
HSAs with company contributions
health FSAs
dependent daycare FSAs
commuter benefits
relocation
401(k) plan with employer match
a variety of life & accident insurances
fertility programs

Fulltime

Call Center Supervisor

PRWT Services, Inc.

Location:
United States , Philadelphia

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Call Center Supervisor

PRWT Services, Inc.

Location:United States , Philadelphia

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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