Call Center Supervisor Job at PRWT Services, Inc. (Philadelphia)

Call Center Representative

Are you the kind of person who can calm someone down just by how you talk to the...

Location

United States , San Antonio

Salary:

20.00 - 30.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED
MediClear credential or equivalent HIPAA compliance certification
Demonstrated success in a high-volume customer service or call center environment
Strong verbal and written communication skills with a professional phone presence
Ability to stay calm, organized, and solutions-focused under pressure
Basic math skills and comfort working with numbers (copays, balances, etc.)
Proficiency with Microsoft Office and general computer literacy is a plus

Job Responsibility

Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
Follow up with inbound and outbound leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
Partner with internal healthcare teams to support seamless, coordinated patient care
Provide clear information regarding services, procedures, and office policies
Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
Follow established protocols and scripts for managing patient inquiries and triage
Offer solutions and escalate issues to supervisors or clinical staff when appropriate
Verify patient information, including insurance details and eligibility

Fulltime

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...

Location

United States , Brooklyn

Salary:

20.00 - 23.00 USD / Hour

Premium Health

Expiration Date

Until further notice

Requirements

Work well under pressure
Work in fast paced environments

Job Responsibility

Answer phone calls
Schedule appointments
Verify medical insurances
Create referrals
Respond to patient medical questions
Perform tasks as assigned by supervisor

What we offer

Public service loan forgiveness (PSLF)
Paid Time Off
Medical plans
Dental plans
Vision plans
Retirement plans

Fulltime

Call Center Representative

Job Summary: Reporting to the Customer Service Supervisor, the position handles ...

Location

United States , Concord

Salary:

18.00 - 22.00 USD / Hour

Emerson Hospital

Expiration Date

Until further notice

Requirements

HS Diploma
college degree preferred
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
Working knowledge of the Meditech system
Excellent communication and correspondence skills
Excellent customer service skills
Ability to read, write, and communicate in English
Strong computer skills
Ability to maintain confidential information
Assist with patient meal selection

Job Responsibility

Reporting to the Customer Service Supervisor
Handles all inquiries from patients and must be responded to in a courteous and timely manner
Responsible to work with patients on various diets and assist them in a nutritious meal selection

Parttime

Distribution Center Outbound Operations Supervisor

The Outbound Operations Supervisor is a people leader that drives the successful...

Location

United States , Coppell

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High School Diploma, general education degree (GED) or equivalent combination of experience and education
1+ years’ experience within a distribution center or similar environment
Ability to comply with all safety requirements pertaining to job functions and general Distribution Center safety requirements
Strong interpersonal skills
Ability to develop and maintain cooperative working relationships with others
Strong organizational skills detail oriented
Ability to use good judgment in order to carry out detailed instructions
Basic computer skills required
Must be capable of lifting/moving heavy items up to 60 lbs
Must be forklift and pallet jack certified

Job Responsibility

Responsible for supervising and implementing functions of efficient outbound operations by instructing employees how to perform work, monitoring progress and troubleshooting as needed
Responsible for designing and maintaining organization of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are maintained
Responsible for consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees, including but not limited to picking, sorting and truck load procedures
Proactively maintains awareness of budget planning and enforces cost-saving initiatives and process improvements
Supervises and provides leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions
Works with other DC management to investigate and resolve shipping errors
addresses shipping errors with team to mitigate future issues
Schedules team hours to ensure peak period coverage and efficiency
Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts
Responsible for leading efficient and accurate methods of processing outbound orders, cross/docks, stock orders, special orders, UPS, Will Call and any other miscellaneous orders as applicable

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

Operations Control Center Shift Supervisor

Clearway Energy Group is looking for an Operations Control Center Shift Supervis...

Location

United States , Scottsdale

Salary:

92000.00 - 109000.00 USD / Year

Clearway Energy

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in power plant operations
4-year degree or relevant experience may be considered
Able to demonstrate competent technical knowledge of plant and system processes and experience in operating electrical or SCADA systems
Able to interpret NERC, ERCOT, WECC, CAISO, PJM, and SPP regulations and requirements
Available for 24-hour on-call duty to meet obligations to the Operations Team as issues arise
Knowledge of functional system interactions and the ability to pay attention to critical elements in a complex and regulated environment
Ability to make financial decisions based on real-time power plant equipment analysis and contract-related cost weighting, risk versus reward
Ability to coordinate multiple activities and ensure safety, quality, and schedule adherence
Ability to take direction, identify problems, develop solutions, conduct analysis independently and in collaboration with others
Ability to work in difficult customer situations

Job Responsibility

Provide direction and supervision to the on-shift Real-Time Operations Specialist in day-to-day job activities and responsibilities
Manage the RCA and continuous improvement process regarding real-time operations issues, mistakes, and common practices
Assist in proactively monitoring real-time activity, performance, and operational status of all wind, solar, and BESS assets
Assist in Real-Time Operations Specialist in understanding and identifying abnormal operations or alarm conditions that arise during the shift and appropriately troubleshoot in a timely fashion
Perform periodic operator log reviews for accuracy and compliance
Perform acceptance testing on RPMC tools or applications used by the on-shift Operations Specialist
Support the commission activities of new projects
Support and assist in the onboarding process, training, and qualification activities of new operations specialists
Implementation of processes and procedures to assure compliance with internal controls and quality controls for customers and field personnel, and distribute the information to the real-time operations specialists.
Support and assist in RFIs, data requests, and other assigned duties

What we offer

generous PTO
medical, dental & vision care
HSAs with company contributions
health FSAs
dependent daycare FSAs
commuter benefits
relocation
401(k) plan with employer match
a variety of life & accident insurances
fertility programs

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
Locates appropriate physicians/services for callers and facilitates the connection of the two
Operates overhead paging system and pages physicians as needed
Serves as the answering service for hospital departments and physician practices
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Provides rapid and professional response to all internal and external callers
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department

Fulltime

Distribution Center Outbound Operations Supervisor

The Outbound Operations Supervisor is a people leader that drives the successful...

Location

United States , Lebanon

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High School Diploma, general education degree (GED) or equivalent combination of experience and education
1+ years’ experience within a distribution center or similar environment
Ability to comply with all safety requirements pertaining to job functions and general Distribution Center safety requirements
Strong interpersonal skills
Ability to develop and maintain cooperative working relationships with others
Strong organizational skills detail oriented
Ability to use good judgment in order to carry out detailed instructions
Basic computer skills required
Must be capable of lifting/moving heavy items up to 60 lbs
Must be forklift and pallet jack certified

Job Responsibility

Responsible for supervising and implementing functions of efficient outbound operations by instructing employees how to perform work, monitoring progress and troubleshooting as needed
Responsible for designing and maintaining organization of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are maintained
Responsible for consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees, including but not limited to picking, sorting and truck load procedures
Proactively maintains awareness of budget planning and enforces cost-saving initiatives and process improvements
Supervises and provides leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions
Works with other DC management to investigate and resolve shipping errors
addresses shipping errors with team to mitigate future issues
Schedules team hours to ensure peak period coverage and efficiency
Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts
Responsible for leading efficient and accurate methods of processing outbound orders, cross/docks, stock orders, special orders, UPS, Will Call and any other miscellaneous orders as applicable

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Olathe

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members
performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results
manages team members time off requests and overtime requirements
Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings
Attend all quarterly Call Center operational, computer and customer service training sessions

Fulltime

Call Center Supervisor

PRWT Services, Inc.

Location:
United States , Philadelphia

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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PRWT Services, Inc.

Location:United States , Philadelphia

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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Location:
United States , Philadelphia

Category:
Call Center

Contract Type:
Not provided

Job Posted:
December 11, 2025