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Call Center Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Horsham

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client is looking for a customer-focused Call Center Specialist to join a growing team in Horsham, PA. This contract opportunity with permanent potential is ideal for someone who enjoys helping clients, managing service-related requests, and keeping records accurate in a fast-paced environment. In this role, you will support policy servicing, payment activity, and quote-related inquiries while partnering with internal teams to maintain smooth daily operations.

Job Responsibility:

  • Handle inbound customer interactions related to quotes, account servicing, billing questions, and policy updates with professionalism and care
  • Complete account and policy changes accurately while following established procedures and service standards
  • Review client files, payment details, and supporting documentation to confirm information is correct and up to date
  • Post, track, and reconcile payment activity to help maintain accurate policy and financial records
  • Address service and billing concerns promptly, researching issues thoroughly and providing clear resolutions
  • Work closely with customer service and accounting partners to support reporting accuracy and efficient workflow management
  • Investigate discrepancies in customer accounts or transactions and take timely action to correct errors
  • Safeguard sensitive customer, policy, and financial information in accordance with company expectations and compliance requirements
  • Assist with additional operational and administrative duties as business needs require

Requirements:

  • High school diploma or equivalent required
  • 1–3 years of experience in customer service, call center support, or administrative operations preferred
  • Ability to work effectively in a collaborative, team-driven environment
  • Strong attention to detail with the ability to maintain accuracy across records, payments, and account updates
  • Clear verbal and written communication skills with a customer-focused approach
  • Comfortable managing multiple priorities in a fast-moving setting while staying organized
  • Proficiency with Microsoft Office, general office tools, and customer service software
  • Insurance exposure, payment processing experience, or interest in collector vehicles is a plus

Nice to have:

  • Insurance exposure
  • payment processing experience
  • interest in collector vehicles
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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