Call Center Specialist

• Respond to a high volume of inbound and outbound calls, chats, and emails, addressing inquiries and concerns by collecting relevant information, researching solutions, and providing accurate guidance
• Educate customers about available services, explaining features and benefits to help them make informed decisions
• Handle escalations for complex issues, ensuring they are directed to the appropriate department or team member
• Coordinate and manage appointments or requests according to established scheduling protocols
• Maintain detailed records of interactions, appointments, and follow-ups using designated systems
• Utilize software and other tools to efficiently manage scheduling, customer requests, and communications
• Navigate multi-line phone systems to efficiently handle and route calls
• Collaborate with team members to ensure a seamless workflow and high-quality service
• Maintain professionalism and accuracy while handling high volumes of communication across multiple channels
• Support the team by assisting customers with questions, scheduling, and other needs
• Ensure compliance with office procedures and maintain familiarity with office equipment and systems

• Previous experience in the healthcare industry is mandatory, with a strong background in customer service or sales
• Proficiency in Microsoft Office and other computer systems
• Familiarity with medical software or scheduling systems is preferred
• Strong understanding of office procedures and the operation of standard office equipment
• Capable of managing high-volume communication across multiple channels with accuracy and attention to detail
• Commitment to working onsite five days a week
• Dedication to maintaining a patient-focused and detail-oriented demeanor

Familiarity with medical software or scheduling systems is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan