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Call Center Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Oklahoma City

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

16.00 USD / Hour
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Job Description:

We are seeking a reliable and detail‑oriented Call Center Specialist to join a high‑volume operations support team. This role serves as a primary point of contact for field employees, supporting onboarding, scheduling, training coordination, and issue resolution. This is a temp‑to‑hire opportunity for candidates who demonstrate strong attendance, communication skills, and a commitment to learning.

Job Responsibility:

  • Contact newly onboarded employees within 48 hours and follow up through completion of required paperwork
  • Confirm acceptance of terms, availability, and readiness to work
  • Schedule and track completion of virtual and in-person training sessions
  • Answer inbound calls and assist with scheduling issues, questions, or concerns
  • Maintain detailed and accurate documentation in internal systems
  • Conduct regular check-ins with field staff (minimum every 30 days)
  • Assist with assignment coverage, unfilled roles, and scheduling changes
  • Review dashboards, reports, and compliance items as assigned
  • Coach and counsel employees as needed and escalate issues when appropriate
  • Perform additional duties to support business and operational needs

Requirements:

  • High School Diploma or equivalent
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks while on the phone and working in computer systems
  • Proficient in Microsoft Outlook, Excel, and Word
  • Comfortable working in a fast-paced, call-center environment
  • Flexible and adaptable to change
What we offer:
  • Clear path to permanent employment
  • Stable, consistent schedule
  • Hands-on training and team support
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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