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Robert Half Logo Robert Half · Call Center

Call Center Specialist

United States, Charlotte · Job Posted June 10, 2026
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Job Description

We are looking for a Call Center Specialist to support customer inquiries and deliver a detail-oriented service experience for a long-term contract position based in Charlotte, North Carolina. This role focuses on handling inbound interactions, resolving questions efficiently, and ensuring each customer exchange is accurately captured in company systems. The ideal candidate is comfortable working with customer service platforms, follows established communication standards, and contributes to a dependable, high-quality support operation.

Job Responsibility

  • Respond to incoming customer calls with accuracy and a strong service mindset
  • Record detailed notes from each customer interaction and keep system information current using tools such as Excel, CRM platforms, and Salesforce
  • Follow established call handling procedures and communication guidelines to provide a consistent customer experience
  • Identify issues that require additional support and route them to supervisors or the appropriate specialized team in a timely manner
  • Assist customers with service-related questions, complaints, and general account support while working toward efficient resolution
  • Prepare and review customer information, quotations, or service details as needed to support clear and accurate communication
  • Use internal applications and customer service software effectively to track activity, manage follow-up, and support daily operations

Requirements

  • Prior experience in a call center or customer support environment, particularly with inbound call handling
  • Strong verbal communication skills and the ability to manage customer concerns professionally
  • Experience working with CRM systems and customer service software, including Salesforce or similar platforms
  • Proficiency with Microsoft Excel, including basic data entry and formula use
  • Solid administrative and basic office skills with strong attention to detail in documentation
  • Ability to manage complaints, prioritize tasks, and escalate issues appropriately
  • Familiarity with service delivery support, quotations, or account-related customer assistance is preferred

Nice to have

Familiarity with service delivery support, quotations, or account-related customer assistance

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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