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Robert Half Logo Robert Half · Call Center

Call Center Specialist

United States, New Orleans · Job Posted June 28, 2026
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Job Description

We are looking for a Call Center Specialist to join a mission-driven non-profit organization in New Orleans, Louisiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, communicates clearly, and can build confidence quickly through hands-on training. The person in this role will support callers with professionalism and empathy while managing information accurately in a fast-paced office setting.

Job Responsibility

  • Respond to incoming calls and provide courteous, solution-focused service to individuals seeking assistance and program information
  • Guide callers through questions related to housing support programs, eligibility topics, and general service inquiries with accuracy and care
  • Record conversations, update customer details, and maintain organized documentation within customer service and office systems
  • Use Microsoft Word and Excel to complete routine administrative tasks, track information, and prepare basic records as needed
  • Escalate complex concerns to the appropriate team members while ensuring each interaction is handled promptly and professionally
  • Participate in structured training to learn program guidelines, call handling procedures, and service expectations for the role
  • Support daily call center operations by balancing a high volume of inbound requests with consistent attention to detail

Requirements

  • Previous experience in call center support, inbound customer service, or a similar client-facing role is preferred
  • Ability to communicate clearly, listen actively, and remain attentive during high-volume phone interactions
  • Working knowledge of Microsoft Word and Excel for routine documentation and data entry tasks
  • Comfort learning new customer service platforms, internal procedures, and program-specific information through intensive training
  • Strong organizational skills with the ability to manage records accurately and follow established processes
  • Reliable attendance and availability to work a Monday through Friday schedule in an office environment

Nice to have

Experience with affordable housing, Housing Choice Voucher programs, LIHTC, supportive housing, or recertification processes

What we offer

  • Competitive compensation
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
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