Call Center Specialist Job at Beacon Hill (Washington, D.C.)

Donor Recruitment Specialist Call Center

As a member of our Donor Recruitment team, you’ll be the first point of contact ...

Location

United States , McCully area (Young Street Donor Center)

Salary:

16.53 USD / Hour

Blood Bank of Hawaii

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Ability to type 45 words per minute and be PC literate
Strong communication skills (both oral and written) with the ability to read, write, and speak English
Good listening skills, with the ability to gauge a donor’s interest in donating
Strong interpersonal and customer service skills to work with diverse individuals
Detail-oriented with excellent organizational and time management skills, especially under pressure
Ability to work independently and as part of a team to achieve goals
Collaborative and team-oriented approach to ensure smooth operations
Professional, business-like appearance
Good attendance record

Job Responsibility

Call and schedule appointments with blood donors
Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments
Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii
Collect and verify donor information to ensure safety and accurately update records in the donor database
Schedule donor appointments, ensuring eligibility, and enter data into the system
Acknowledge, reassure, and thank donors in accordance with guidelines
Meet appointment scheduling goals with minimal customer complaints
Ensure calls are courteous and professional
respond to donor questions and needs appropriately
Accurately update and maintain donor profiles in the database

What we offer

100% Health, Dental, Vision Insurance
Matching 401(k) plan
Paid time off
Paid Training
Career Development
Opportunities for Promotion and Advancement

Fulltime

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...

Location

United States , Brooklyn

Salary:

20.00 - 23.00 USD / Hour

Premium Health

Expiration Date

Until further notice

Requirements

Work well under pressure
Work in fast paced environments

Job Responsibility

Answer phone calls
Schedule appointments
Verify medical insurances
Create referrals
Respond to patient medical questions
Perform tasks as assigned by supervisor

What we offer

Public service loan forgiveness (PSLF)
Paid Time Off
Medical plans
Dental plans
Vision plans
Retirement plans

Fulltime

Service Assurance Center Accounts Specialist

Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a cr...

Location

United States , White Plains

Salary:

22.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of one (1) year of prior customer service experience
Ability to navigate a web-based system and type while assisting callers
Experience working in a team environment as well as independently
Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone
Highly motivated self-starter

Job Responsibility

Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
Train/retrain officers on call-in procedures
Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
Receive calls from Allied Universal employees and transfer calls to appropriate personnel
Create and distribute after-action reports directly to the client

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Trainer & Quality Specialist

We are currently looking for a talented Trainer & Quality Specialist to join our...

Location

Greece , Paianias

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Education or related fields
1+ years of experience in training, quality assurance, telesales team leadership, or a similar role in a B2C call center environment
Proficiency in MS Office
Experience in reporting
Certifications in training or quality management are a plus
Familiarity with CRM systems and evaluation tools
Strong understanding of training methodologies and quality assurance processes
Excellent presentation and communication skills
Detail-oriented with strong organizational and multitasking abilities
Strong interpersonal skills and the ability to work collaboratively with various teams

Job Responsibility

Performing quality assurance processes to monitor and evaluate employee performance
Providing on-the-job training through call evaluations (B2C) to foster continuous performance improvement and enhance service quality
Giving constructive feedback to employees derived from quality assessments and observations
Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices
Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans
Generating reports to communicate training and quality metrics to the team’s management
Implementing improvements and adjustments based on feedback and evaluation outcomes
Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities

What we offer

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Fulltime

Inside Sales Specialist

The Call Center Sales Representative is responsible for inbound and outbound com...

Location

United States , Aurora

Salary:

18.00 - 20.00 USD / Hour

Rittenhouse Village At Michigan City

Expiration Date

Until further notice

Requirements

High School Graduate / GED Equivalent – Associates Degree Preferred
Strong proficiency with MS Office Word, Outlook, Excel – required
One (1) year sales experience contact center environment
Familiar with CRM systems and best practices
Must have a dedicated, private home office
Ability to communicate effectively in writing and verbally
Strong phone and verbal communication skills along with active listening skills
Ability to write accurate and engaging communications during Live Chat sessions and follow up correspondence
Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet
Ability to use customer relationship management software

Job Responsibility

Answer inbound calls and make outbound calls in a friendly and engaging manner to foster sustainable relationships and build trust
Follow protocols in engaging leads using a scripted dialogue but must have the ability to go off script to guide customer effectively through the sales flow
Utilize the discovery process with prospective residents to learn about the needs and wants of a prospective resident
Share information about our community differentiators to peak interest and motivate the prospect to take the next step in the sales cycle
Manage time properly to maximize AHT (Average Handling Time) while offering an exceptional experience for the prospective resident
Translate Live Chat messages and text messages and respond appropriately using engaging and accurate communication with the prospective residents
Utilizing AI technology in conjunction with outbound and inbound calls to engage with leads
Capture and document all conversations and sales activities accurately and completely in the Customer Relationship Management (CRM) system
Follow sales processes and sales talking points to customize conversations with prospects
Conduct outbound telephone calls and send outbound messages to remind prospects of scheduled tours and upcoming events at the community level

Fulltime

Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in B...

Location

United States , Bergen County

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of three years of experience in a healthcare or medical office setting
strong verbal and written communication skills, with bilingual proficiency highly preferred
ability to manage multiple tasks with excellent attention to detail
detail-oriented approach with a focus on providing solutions and maintaining customer satisfaction
quick learner who can adapt to new software systems and tools
knowledge of orthopedics or related healthcare fields is beneficial
proven ability to handle customer inquiries in a call center or similar environment

Job Responsibility

Process customer orders accurately, including entering insurance information and recommending suitable products
coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment
maintain detailed and organized documentation, including patient records and related files
address customer concerns and troubleshoot issues, escalating complex problems as necessary
perform general administrative tasks and provide clerical support to the team
apply knowledge of healthcare processes and terminology to address customer needs effectively
ensure consistent and attentive communication with customers via phone, email, and other channels
collaborate with cross-functional teams to improve customer service procedures and workflows
stay updated on company systems and tools to deliver accurate and timely assistance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join a customer support team in B...

Location

United States , Blue Bell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a call center or customer service environment
Background handling inbound calls while maintaining professionalism and accuracy
Ability to provide strong customer support and de-escalate concerns in a courteous manner
Familiarity with customer service software and standard office tools
Basic office and administrative skills, including accurate data entry and recordkeeping
Clear verbal communication skills and the ability to listen actively
Comfortable learning and using technical tools, including environments involving Ethernet-connected systems

Job Responsibility

Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions
Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts
Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information
Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution
Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems
Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results
Demonstrate patience, empathy, and courtesy during every customer interaction
Use office and customer service software tools effectively to support daily call center operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join an onsite team in Blue, Bell...

Location

United States , Blue Bell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a call center or customer service environment
Background in handling high-volume outbound calling activities
Working knowledge of inbound call support and general customer service practices
Proficiency with Microsoft Office Suite and customer service software
Basic office and administrative skills, including accurate data entry and record maintenance
Familiarity with Ethernet-connected office systems and standard workplace technology
Strong verbal communication skills and the ability to manage conversations professionally and efficiently

Job Responsibility

Place a high volume of outbound calls to individuals participating in the life insurance settlement program
Provide clear, courteous, and attentive assistance while addressing customer questions and concerns
Document call activity, outcomes, and follow-up details accurately within customer service systems
Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications
Coordinate next steps with internal team members to ensure timely handling of customer needs
Maintain consistent productivity and quality standards in a structured onsite call center setting
Handle inbound inquiries as needed and deliver a positive customer experience across each interaction

What we offer

medical
vision
dental
life insurance
disability insurance
company 401(k) plan

Fulltime

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