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Call Center Specialist

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UC San Diego

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Location:
United States , La Jolla

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

57399.00 - 71347.00 USD / Year ▼
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Job Description:

Under the direction of the Clinic Manager, the Call Center Specialist is the first point of contact for patients scheduling appointments. Performs and coordinates call center patient duties (to include, but not limited to): answering high volume of calls, scheduling appointments, registration, authorizations and referrals. Serves as a resource for patients, physicians, staff, and ambulatory care service managers. Performs other related duties as required. The incumbent will need to work and go between Hillcrest and La Jolla campuses. This position is for an 80% FTE opening.

Job Responsibility:

  • Answering high volume of calls
  • Scheduling appointments
  • Registration
  • Authorizations and referrals
  • Serve as a resource for patients, physicians, staff, and ambulatory care service managers
  • Perform other related duties as required
  • Work and go between Hillcrest and La Jolla campuses

Requirements:

  • Three (3) years previous related experience in a large complex healthcare setting
  • Demonstrated knowledge of third party payors including federal, state, and private health plans
  • Must have Call Center experience
  • Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
  • Demonstrated computer skills and be able to work between multiple systems during calls
  • Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone
  • Excellent communication skills with the ability to communicate clearly both verbally and in writing
  • Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability
  • Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision
  • Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion

Nice to have:

  • EPIC, ORSOS, PCIS, and IDX experience
  • Experience working in a pain clinic

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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