Call Center Specialist Job at Robert Half (Irmo)

Call Center Specialist

Location

United States , Holyoke

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous call center, customer service, or high-volume phone support experience preferred
Strong verbal and written communication skills
Excellent problem-solving and listening skills
Comfortable navigating multiple systems and entering detailed information accurately
Strong attention to detail and organizational skills
Ability to work independently and in a fast-paced environment
Proficiency with Microsoft Office and customer service software is a plus

Job Responsibility

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Provide accurate information regarding products, services, accounts, or processes
Resolve customer concerns and escalate more complex issues as needed
Document customer interactions, updates, and outcomes in internal systems
Maintain a high level of professionalism and empathy in all communications
Meet performance metrics related to call volume, response time, and service quality
Collaborate with internal departments to support customer needs and resolve issues efficiently

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Specialist

We are seeking a reliable and detail‑oriented Call Center Specialist to join a h...

Location

United States , Oklahoma City

Salary:

16.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Strong verbal and written communication skills
Ability to manage multiple tasks while on the phone and working in computer systems
Proficient in Microsoft Outlook, Excel, and Word
Comfortable working in a fast-paced, call-center environment
Flexible and adaptable to change

Job Responsibility

Contact newly onboarded employees within 48 hours and follow up through completion of required paperwork
Confirm acceptance of terms, availability, and readiness to work
Schedule and track completion of virtual and in-person training sessions
Answer inbound calls and assist with scheduling issues, questions, or concerns
Maintain detailed and accurate documentation in internal systems
Conduct regular check-ins with field staff (minimum every 30 days)
Assist with assignment coverage, unfilled roles, and scheduling changes
Review dashboards, reports, and compliance items as assigned
Coach and counsel employees as needed and escalate issues when appropriate
Perform additional duties to support business and operational needs

What we offer

Clear path to permanent employment
Stable, consistent schedule
Hands-on training and team support
medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

New

Call Center Specialist

We are seeking a detailed oriented, customer-focused Call Center Specialist to j...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1+ years of call center, customer service, or related experience preferred
Strong verbal communication and active listening skills
Ability to type and navigate computer systems efficiently while speaking with customers
Proficiency with Microsoft Office and customer service software is a plus
Strong problem-solving skills and attention to detail
Ability to work on-site in Newark, Delaware

Job Responsibility

Answer inbound calls and place outbound calls in a timely manner
Assist customers with inquiries related to products, services, accounts, orders, or general support
Resolve customer issues and escalate more complex concerns to the appropriate department when needed
Accurately document customer interactions, updates, and resolutions in the system
Maintain a high level of customer service and professionalism during all interactions
Meet performance goals related to call quality, response time, and productivity
Follow company procedures, scripts, and compliance guidelines when handling customer communications
Support team members and contribute to a collaborative call center environment

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan
Free online training

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join an onsite team in Blue, Bell...

Location

United States , Blue Bell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a call center or customer service environment
Background in handling high-volume outbound calling activities
Working knowledge of inbound call support and general customer service practices
Proficiency with Microsoft Office Suite and customer service software
Basic office and administrative skills, including accurate data entry and record maintenance
Familiarity with Ethernet-connected office systems and standard workplace technology
Strong verbal communication skills and the ability to manage conversations professionally and efficiently

Job Responsibility

Place a high volume of outbound calls to individuals participating in the life insurance settlement program
Provide clear, courteous, and attentive assistance while addressing customer questions and concerns
Document call activity, outcomes, and follow-up details accurately within customer service systems
Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications
Coordinate next steps with internal team members to ensure timely handling of customer needs
Maintain consistent productivity and quality standards in a structured onsite call center setting
Handle inbound inquiries as needed and deliver a positive customer experience across each interaction

What we offer

medical
vision
dental
life insurance
disability insurance
company 401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join a busy customer support team...

Location

United States , Union

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center, customer service, or other high-volume support environment is preferred
Ability to manage multiple tasks at once while maintaining accuracy in a fast-paced setting
Strong verbal communication skills with the ability to handle difficult conversations calmly and professionally
Solid organizational skills and close attention to detail when entering and updating service information
Comfortable using customer service software, basic office tools, and related computer systems
Demonstrated problem-solving ability with a willingness to investigate issues and follow through to resolution
Ability to learn new processes quickly and collaborate effectively with technicians and internal teams

Job Responsibility

Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance
Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems
Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail
Distribute service assignments to technicians each day after schedules have been confirmed by dispatch
Adjust technician workloads by removing, reassigning, or rescheduling service calls when priorities change
Review equipment and service history to gather background information that supports troubleshooting and issue resolution
Coordinate with field technicians to provide updates, answer questions, and help resolve service concerns remotely
Work closely with sales and installation teams to address service-related matters and maintain clear communication across departments
Process customer refunds through approved payment platforms in accordance with company procedures

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to support customer and client inter...

Location

United States , Brentwood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
a bachelor’s degree is preferred
At least 1.5 years of experience handling a high volume of calls in a customer-facing environment
Previous background in sales support, inside sales, or telesales is preferred
Strong verbal and written communication skills with the ability to respond quickly and professionally to customer needs
Proven ability to multitask, stay detail-oriented, and manage competing priorities effectively
Solid analytical, basic math, and time management skills
Proficiency with Microsoft Office applications, particularly Excel and Outlook, along with experience using CRM or customer service systems
Bilingual proficiency in French and/or Spanish is highly valued

Job Responsibility

Manage a large volume of incoming and outgoing calls while maintaining professionalism and efficiency in every interaction
Provide timely and accurate account details to customers and resolve inquiries in a fast-paced service environment
Coordinate with clients, sales teams, and project partners to share enrollment updates and support ongoing account activity
Serve as a point of contact between external vendors and clients to address billing concerns and discuss workable payment arrangements
Respond to objections by presenting alternative payment solutions that align with customer needs and business guidelines
Navigate multiple software platforms simultaneously to document interactions, update records, and assist customers without delay
Identify opportunities to recommend additional products or services that may benefit the customer
Route calls to the appropriate department or team member when issues require specialized support
Use strong listening, data entry, and problem-solving skills to manage conversations, complete follow-up tasks, and maintain customer satisfaction
Support additional operational duties as assigned to meet changing business priorities

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Call Center Specialist

Our client is looking for a customer-focused Call Center Specialist to join a gr...

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1–3 years of experience in customer service, call center support, or administrative operations preferred
Ability to work effectively in a collaborative, team-driven environment
Strong attention to detail with the ability to maintain accuracy across records, payments, and account updates
Clear verbal and written communication skills with a customer-focused approach
Comfortable managing multiple priorities in a fast-moving setting while staying organized
Proficiency with Microsoft Office, general office tools, and customer service software
Insurance exposure, payment processing experience, or interest in collector vehicles is a plus

Job Responsibility

Handle inbound customer interactions related to quotes, account servicing, billing questions, and policy updates with professionalism and care
Complete account and policy changes accurately while following established procedures and service standards
Review client files, payment details, and supporting documentation to confirm information is correct and up to date
Post, track, and reconcile payment activity to help maintain accurate policy and financial records
Address service and billing concerns promptly, researching issues thoroughly and providing clear resolutions
Work closely with customer service and accounting partners to support reporting accuracy and efficient workflow management
Investigate discrepancies in customer accounts or transactions and take timely action to correct errors
Safeguard sensitive customer, policy, and financial information in accordance with company expectations and compliance requirements
Assist with additional operational and administrative duties as business needs require

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join a customer support team in B...

Location

United States , Blue Bell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a call center or customer service environment
Background handling inbound calls while maintaining professionalism and accuracy
Ability to provide strong customer support and de-escalate concerns in a courteous manner
Familiarity with customer service software and standard office tools
Basic office and administrative skills, including accurate data entry and recordkeeping
Clear verbal communication skills and the ability to listen actively
Comfortable learning and using technical tools, including environments involving Ethernet-connected systems

Job Responsibility

Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions
Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts
Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information
Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution
Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems
Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results
Demonstrate patience, empathy, and courtesy during every customer interaction
Use office and customer service software tools effectively to support daily call center operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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