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Robert Half Logo Robert Half · Call Center

Call Center Specialist

United States, Charlottesville · Job Posted March 26, 2026
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Job Description

We are looking for a Call Center Specialist to join our team in Charlottesville, Virginia. In this role, you will assist customers with a variety of banking-related inquiries, including account management and transaction support. This is a long-term contract position that requires strong communication skills and attention to detail.

Job Responsibility

  • Address customer inquiries related to account details, transactions, and money transfers
  • Assist clients with opening new accounts and ordering checks or cards
  • Provide guidance on payment processes and resolving billing concerns
  • Handle consumer and commercial collections activities with professionalism
  • Deliver exceptional service by ensuring accurate and timely responses to banking queries
  • Maintain knowledge of banking operations and services to support customers effectively
  • Collaborate with team members to meet service level agreements and customer satisfaction goals
  • Utilize electronic banking tools to facilitate transactions and resolve issues
  • Monitor and report on collection processes to ensure compliance with company standards
  • Stay updated on industry regulations and best practices in banking services

Requirements

  • Proven experience in a call center or customer service environment
  • Familiarity with collections processes, including consumer and commercial collections
  • Understanding of banking operations and electronic banking tools
  • Strong communication skills, both verbal and written
  • Ability to multitask and prioritize in a fast-paced setting
  • Detail-oriented with a commitment to accuracy in all tasks
  • Experience in the banking industry is preferred
  • Proficiency with financial software and systems is an advantage

Nice to have

  • Experience in the banking industry is preferred
  • Proficiency with financial software and systems is an advantage

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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