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Call Center Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Blue Bell

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Call Center Specialist to join an onsite team in Blue, Bell Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-paced environment and enjoys connecting with customers through high-volume outbound calling. In this role, you will support a life insurance settlement program while delivering attentive service and maintaining accurate records. The schedule for this position is Monday through Friday from 2:00 PM to 10:00 PM.

Job Responsibility:

  • Place a high volume of outbound calls to individuals participating in the life insurance settlement program
  • Provide clear, courteous, and attentive assistance while addressing customer questions and concerns
  • Document call activity, outcomes, and follow-up details accurately within customer service systems
  • Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications
  • Coordinate next steps with internal team members to ensure timely handling of customer needs
  • Maintain consistent productivity and quality standards in a structured onsite call center setting
  • Handle inbound inquiries as needed and deliver a positive customer experience across each interaction

Requirements:

  • At least 3 years of experience in a call center or customer service environment
  • Background in handling high-volume outbound calling activities
  • Working knowledge of inbound call support and general customer service practices
  • Proficiency with Microsoft Office Suite and customer service software
  • Basic office and administrative skills, including accurate data entry and record maintenance
  • Familiarity with Ethernet-connected office systems and standard workplace technology
  • Strong verbal communication skills and the ability to manage conversations professionally and efficiently
What we offer:
  • medical
  • vision
  • dental
  • life insurance
  • disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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