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Robert Half Logo Robert Half · Call Center

Call Center Specialist

United States, Hudson Employment contract · Job Posted July 03, 2026
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Job Description

We are looking for a Call Center Specialist to join our team in Hudson, Wisconsin in a contract-to-permanent capacity. This role is ideal for someone who combines strong customer support skills with administrative accuracy and can confidently manage inbound inquiries, documentation, and follow-up tasks. The position supports both internal teams and external clients, requiring clear communication, sound judgment, and a consistent, service-focused approach.

Job Responsibility

  • Respond to incoming calls and client inquiries with care, providing timely assistance to both internal partners and external customers
  • Calm tense interactions by listening carefully, addressing concerns constructively, and guiding callers toward practical resolutions
  • Handle day-to-day administrative work such as preparing mailings, scanning records, faxing documents, and entering information into company systems
  • Review, complete, and update forms and related documentation with close attention to accuracy and processing requirements
  • Assist accounts receivable activities by checking service authorizations, identifying discrepancies, and coordinating corrections with appropriate representatives
  • Maintain organized digital records and support document workflows using tools such as Adobe and DocuSign
  • Coordinate scheduling and other workflow-related tasks to help keep team operations efficient and on track
  • Follow company policies, legal standards, and established procedures while completing assigned work
  • Strengthen job knowledge through ongoing training and skill development opportunities

Requirements

  • Experience in customer service, call center support, or administrative coordination roles
  • Ability to manage inbound calls professionally while delivering a high level of service
  • Strong written and verbal communication skills with the ability to handle challenging customer interactions effectively
  • Proficiency with common office technology and intermediate computer skills, including Microsoft Excel and digital document management tools
  • Experience with data entry, record maintenance, and processing forms within CRM or similar systems
  • Strong problem-solving skills and sound judgment when prioritizing tasks or resolving issues
  • Ability to stay organized, manage workflow efficiently, and maintain accuracy in a fast-paced environment

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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