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Call Center Specialist

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Robert Half

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Location:
United States , Brentwood

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Call Center Specialist to support customer and client interactions in Brentwood, Tennessee. This is a Long-term Contract position suited for someone who thrives in a fast-moving call center environment, communicates clearly, and can manage several systems and tasks at once. The ideal candidate will deliver accurate account support, help resolve payment-related concerns, and contribute to a positive customer experience while working closely with internal teams and external partners.

Job Responsibility:

  • Manage a large volume of incoming and outgoing calls while maintaining professionalism and efficiency in every interaction
  • Provide timely and accurate account details to customers and resolve inquiries in a fast-paced service environment
  • Coordinate with clients, sales teams, and project partners to share enrollment updates and support ongoing account activity
  • Serve as a point of contact between external vendors and clients to address billing concerns and discuss workable payment arrangements
  • Respond to objections by presenting alternative payment solutions that align with customer needs and business guidelines
  • Navigate multiple software platforms simultaneously to document interactions, update records, and assist customers without delay
  • Identify opportunities to recommend additional products or services that may benefit the customer
  • Route calls to the appropriate department or team member when issues require specialized support
  • Use strong listening, data entry, and problem-solving skills to manage conversations, complete follow-up tasks, and maintain customer satisfaction
  • Support additional operational duties as assigned to meet changing business priorities

Requirements:

  • High school diploma or equivalent required
  • a bachelor’s degree is preferred
  • At least 1.5 years of experience handling a high volume of calls in a customer-facing environment
  • Previous background in sales support, inside sales, or telesales is preferred
  • Strong verbal and written communication skills with the ability to respond quickly and professionally to customer needs
  • Proven ability to multitask, stay detail-oriented, and manage competing priorities effectively
  • Solid analytical, basic math, and time management skills
  • Proficiency with Microsoft Office applications, particularly Excel and Outlook, along with experience using CRM or customer service systems
  • Bilingual proficiency in French and/or Spanish is highly valued
What we offer:
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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