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Robert Half Logo Robert Half · Call Center

Call Center Specialist

United States, Hudson Employment contract · Job Posted June 15, 2026
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Job Description

We are looking for a Call Center Specialist to join a team in Hudson, Wisconsin in a Contract to Permanent opportunity. This role is ideal for someone who enjoys helping customers, managing administrative tasks, and keeping documentation accurate and organized. The position combines inbound call support, problem resolution, and clerical coordination in a fast-paced environment where strong communication and attention to detail are essential.

Job Responsibility

  • Respond to incoming inquiries from internal partners and external customers with professionalism, empathy, and timely follow-up
  • Handle challenging customer interactions by calming concerns, identifying solutions, and ensuring issues are resolved appropriately
  • Review, complete, and update forms and supporting documentation while maintaining accurate digital files and records
  • Assist with accounts receivable-related processes by checking service authorizations for accuracy and coordinating needed corrections with appropriate representatives
  • Maintain clear communication across teams to support workflow coordination, scheduling needs, and service-related updates
  • Use business applications and office software, including tools such as Adobe and DocuSign, to manage documents and support operational tasks
  • Follow company policies, compliance standards, and applicable regulations while handling customer information and internal records
  • Take part in training and ongoing development activities to strengthen product knowledge, system proficiency, and service delivery
  • Apply sound judgment and problem-solving skills to prioritize work, address administrative issues, and support efficient daily operations
  • 50 - 80 outbound calls per day

Requirements

  • Prior experience in customer service, call center support, or administrative coordination is preferred. Experience taking high volume call amounts
  • Ability to manage inbound calls while delivering a detail-oriented and service-focused customer experience
  • Strong written and verbal communication skills with the ability to interact effectively with both internal and external contacts
  • Comfortable performing clerical and administrative tasks, including data entry, document handling, and digital file management
  • Intermediate computer skills, including experience with Microsoft Excel, CRM platforms, and common office software
  • Strong organizational skills with the ability to coordinate schedules, manage multiple tasks, and maintain accuracy under deadlines
  • Demonstrated problem-solving ability and sound decision-making skills in customer-facing or administrative environments

Nice to have

Experience in home health or a related service setting

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training
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