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Robert Half Logo Robert Half · Call Center

Call Center Specialist

United States, Newark Employment contract · Job Posted June 02, 2026
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Job Description

We are seeking a detailed oriented, customer-focused Call Center Specialist to join our team on-site in Newark, Delaware. This role is responsible for handling inbound and outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive service experience. The ideal candidate is an excellent communicator who can multitask, stay organized, and remain calm in a fast-paced environment.

Job Responsibility

  • Answer inbound calls and place outbound calls in a timely manner
  • Assist customers with inquiries related to products, services, accounts, orders, or general support
  • Resolve customer issues and escalate more complex concerns to the appropriate department when needed
  • Accurately document customer interactions, updates, and resolutions in the system
  • Maintain a high level of customer service and professionalism during all interactions
  • Meet performance goals related to call quality, response time, and productivity
  • Follow company procedures, scripts, and compliance guidelines when handling customer communications
  • Support team members and contribute to a collaborative call center environment

Requirements

  • High school diploma or equivalent required
  • 1+ years of call center, customer service, or related experience preferred
  • Strong verbal communication and active listening skills
  • Ability to type and navigate computer systems efficiently while speaking with customers
  • Proficiency with Microsoft Office and customer service software is a plus
  • Strong problem-solving skills and attention to detail
  • Ability to work on-site in Newark, Delaware

Nice to have

  • Experience handling high-volume call environments
  • Ability to de-escalate customer concerns with patience and professionalism
  • Dependability, adaptability, and a team-oriented mindset

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Free online training
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