Call Center Specialist Job at Robert Half (Bloomington)

Call Center Specialist

We are looking for a Call Center Specialist to support customer inquiries and de...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center or customer support environment, particularly with inbound call handling
Strong verbal communication skills and the ability to manage customer concerns professionally
Experience working with CRM systems and customer service software, including Salesforce or similar platforms
Proficiency with Microsoft Excel, including basic data entry and formula use
Solid administrative and basic office skills with strong attention to detail in documentation
Ability to manage complaints, prioritize tasks, and escalate issues appropriately
Familiarity with service delivery support, quotations, or account-related customer assistance is preferred

Job Responsibility

Respond to incoming customer calls with accuracy and a strong service mindset
Record detailed notes from each customer interaction and keep system information current using tools such as Excel, CRM platforms, and Salesforce
Follow established call handling procedures and communication guidelines to provide a consistent customer experience
Identify issues that require additional support and route them to supervisors or the appropriate specialized team in a timely manner
Assist customers with service-related questions, complaints, and general account support while working toward efficient resolution
Prepare and review customer information, quotations, or service details as needed to support clear and accurate communication
Use internal applications and customer service software effectively to track activity, manage follow-up, and support daily operations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join a team in Hudson, Wisconsin ...

Location

United States , Hudson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in customer service, call center support, or administrative coordination roles
Ability to handle dissatisfied customers professionally and apply sound judgment in resolving issues
Strong verbal and written communication skills with the ability to interact effectively across teams
Intermediate computer proficiency, including experience with Microsoft Excel and digital document management
Familiarity with CRM systems, electronic forms, and office tools such as Adobe and DocuSign
Strong organizational skills with the ability to manage multiple tasks, schedules, and priorities accurately
Demonstrated problem-solving ability and attention to detail in a fast-paced environment

Job Responsibility

Respond to inbound calls from internal and external contacts, delivering courteous and attentive support during each interaction. 40-50 calls per day
Address customer concerns calmly and work toward practical resolutions when situations become tense or escalated
Perform day-to-day administrative tasks such as document handling, scanning, fax coordination, mailing, and accurate data entry
Review and complete forms and related records in designated systems while maintaining organized digital documentation
Assist with accounts receivable support by checking service authorizations for accuracy and following up to correct discrepancies
Coordinate scheduling and calendar-related activities to help maintain smooth operational workflow
Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to manage records and support team processes
Follow established policies, procedures, and applicable compliance standards in all customer service and administrative activities

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Call Center Specialist

Location

United States , Holyoke

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous call center, customer service, or high-volume phone support experience preferred
Strong verbal and written communication skills
Excellent problem-solving and listening skills
Comfortable navigating multiple systems and entering detailed information accurately
Strong attention to detail and organizational skills
Ability to work independently and in a fast-paced environment
Proficiency with Microsoft Office and customer service software is a plus

Job Responsibility

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Provide accurate information regarding products, services, accounts, or processes
Resolve customer concerns and escalate more complex issues as needed
Document customer interactions, updates, and outcomes in internal systems
Maintain a high level of professionalism and empathy in all communications
Meet performance metrics related to call volume, response time, and service quality
Collaborate with internal departments to support customer needs and resolve issues efficiently

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Specialist

We are seeking a reliable and detail‑oriented Call Center Specialist to join a h...

Location

United States , Oklahoma City

Salary:

16.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Strong verbal and written communication skills
Ability to manage multiple tasks while on the phone and working in computer systems
Proficient in Microsoft Outlook, Excel, and Word
Comfortable working in a fast-paced, call-center environment
Flexible and adaptable to change

Job Responsibility

Contact newly onboarded employees within 48 hours and follow up through completion of required paperwork
Confirm acceptance of terms, availability, and readiness to work
Schedule and track completion of virtual and in-person training sessions
Answer inbound calls and assist with scheduling issues, questions, or concerns
Maintain detailed and accurate documentation in internal systems
Conduct regular check-ins with field staff (minimum every 30 days)
Assist with assignment coverage, unfilled roles, and scheduling changes
Review dashboards, reports, and compliance items as assigned
Coach and counsel employees as needed and escalate issues when appropriate
Perform additional duties to support business and operational needs

What we offer

Clear path to permanent employment
Stable, consistent schedule
Hands-on training and team support
medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Call Center Specialist

We are seeking a detailed oriented, customer-focused Call Center Specialist to j...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1+ years of call center, customer service, or related experience preferred
Strong verbal communication and active listening skills
Ability to type and navigate computer systems efficiently while speaking with customers
Proficiency with Microsoft Office and customer service software is a plus
Strong problem-solving skills and attention to detail
Ability to work on-site in Newark, Delaware

Job Responsibility

Answer inbound calls and place outbound calls in a timely manner
Assist customers with inquiries related to products, services, accounts, orders, or general support
Resolve customer issues and escalate more complex concerns to the appropriate department when needed
Accurately document customer interactions, updates, and resolutions in the system
Maintain a high level of customer service and professionalism during all interactions
Meet performance goals related to call quality, response time, and productivity
Follow company procedures, scripts, and compliance guidelines when handling customer communications
Support team members and contribute to a collaborative call center environment

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan
Free online training

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join an onsite team in Blue, Bell...

Location

United States , Blue Bell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a call center or customer service environment
Background in handling high-volume outbound calling activities
Working knowledge of inbound call support and general customer service practices
Proficiency with Microsoft Office Suite and customer service software
Basic office and administrative skills, including accurate data entry and record maintenance
Familiarity with Ethernet-connected office systems and standard workplace technology
Strong verbal communication skills and the ability to manage conversations professionally and efficiently

Job Responsibility

Place a high volume of outbound calls to individuals participating in the life insurance settlement program
Provide clear, courteous, and attentive assistance while addressing customer questions and concerns
Document call activity, outcomes, and follow-up details accurately within customer service systems
Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications
Coordinate next steps with internal team members to ensure timely handling of customer needs
Maintain consistent productivity and quality standards in a structured onsite call center setting
Handle inbound inquiries as needed and deliver a positive customer experience across each interaction

What we offer

medical
vision
dental
life insurance
disability insurance
company 401(k) plan

Fulltime

Call Center Specialist

We are looking for a Call Center Specialist to join a busy Information Technolog...

Location

United States , Irmo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient in both Spanish AND English
Previous experience in call center customer service or an inbound call environment
Ability to communicate clearly and professionally over the phone
Proficiency with basic office tools and shared spreadsheets
Experience using customer service software and case management platforms such as Salesforce
Strong attention to detail when entering messages and documenting customer interactions
Reliable organizational skills and the ability to manage multiple tasks during busy periods

Job Responsibility

Handle a steady volume of incoming calls and respond to customer inquiries with professionalism and efficiency
Record caller details, messages, and follow-up information accurately in a shared tracking spreadsheet
Open and maintain case records in Salesforce to support issue tracking and service documentation
Provide clear and courteous assistance while identifying customer needs and directing requests appropriately
Keep call documentation current and complete to ensure team visibility and continuity of service
Use customer service tools and office applications to support daily communication and case management

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Call Center Specialist

We are looking for a Call Center Specialist to join a busy customer support team...

Location

United States , Union

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center, customer service, or other high-volume support environment is preferred
Ability to manage multiple tasks at once while maintaining accuracy in a fast-paced setting
Strong verbal communication skills with the ability to handle difficult conversations calmly and professionally
Solid organizational skills and close attention to detail when entering and updating service information
Comfortable using customer service software, basic office tools, and related computer systems
Demonstrated problem-solving ability with a willingness to investigate issues and follow through to resolution
Ability to learn new processes quickly and collaborate effectively with technicians and internal teams

Job Responsibility

Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance
Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems
Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail
Distribute service assignments to technicians each day after schedules have been confirmed by dispatch
Adjust technician workloads by removing, reassigning, or rescheduling service calls when priorities change
Review equipment and service history to gather background information that supports troubleshooting and issue resolution
Coordinate with field technicians to provide updates, answer questions, and help resolve service concerns remotely
Work closely with sales and installation teams to address service-related matters and maintain clear communication across departments
Process customer refunds through approved payment platforms in accordance with company procedures

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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