Call Center Specialist

• Communicating enrollment statistics with clients, sales, and/or project management teams
• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms
• Overcoming vendor objections by proposing alternative payment options
• Professionally handling a high-volume of both inbound and outbound calls
• Using multiple applications to assist customers efficiently and swiftly
• Demonstrating efficient oral and written communication with customers, department personnel, and management
• Adeptly cross-selling additional products and services
• Transferring calls to the appropriate department or personnel
• Providing customers with accurate account information in a fast-paced setting
• Displaying good interpersonal skills and teamwork awareness
• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques
• Completing additional tasks assigned based on business needs

• A High School Diploma or GED at the minimum
• a Bachelor’s Degree will be given preference
• A least 1.5+ years of experience handling a high volume of calls
• A quick response time to customer issues
• At least a year of previous experience in sales support or inside sales/telesales is preferred
• A keen eye for detail and the ability to handle multiple assignments promptly and effectively
• Analytical and general math skills, and excellent time management skills
• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills
• Verbal and written communication skills, as well as customer service skills
• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively
• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook
• Bilingual in French and/or Spanish highly valued

Bilingual in French and/or Spanish highly valued

• Medical, Dental & Vision benefits from the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Access to company-wide virtual fitness classes
• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers
• Contributions to various local and national philanthropic organizations
• A dynamic culture with company-wide contests and prizes