Call Center Specialist Job at Robert Half (Charlotte)

Donor Recruitment Specialist Call Center

As a member of our Donor Recruitment team, you’ll be the first point of contact ...

Location

United States , McCully area (Young Street Donor Center)

Salary:

16.53 USD / Hour

Blood Bank of Hawaii

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Ability to type 45 words per minute and be PC literate
Strong communication skills (both oral and written) with the ability to read, write, and speak English
Good listening skills, with the ability to gauge a donor’s interest in donating
Strong interpersonal and customer service skills to work with diverse individuals
Detail-oriented with excellent organizational and time management skills, especially under pressure
Ability to work independently and as part of a team to achieve goals
Collaborative and team-oriented approach to ensure smooth operations
Professional, business-like appearance
Good attendance record

Job Responsibility

Call and schedule appointments with blood donors
Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments
Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii
Collect and verify donor information to ensure safety and accurately update records in the donor database
Schedule donor appointments, ensuring eligibility, and enter data into the system
Acknowledge, reassure, and thank donors in accordance with guidelines
Meet appointment scheduling goals with minimal customer complaints
Ensure calls are courteous and professional
respond to donor questions and needs appropriately
Accurately update and maintain donor profiles in the database

What we offer

100% Health, Dental, Vision Insurance
Matching 401(k) plan
Paid time off
Paid Training
Career Development
Opportunities for Promotion and Advancement

Fulltime

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...

Location

United States , Brooklyn

Salary:

20.00 - 23.00 USD / Hour

Premium Health

Expiration Date

Until further notice

Requirements

Work well under pressure
Work in fast paced environments

Job Responsibility

Answer phone calls
Schedule appointments
Verify medical insurances
Create referrals
Respond to patient medical questions
Perform tasks as assigned by supervisor

What we offer

Public service loan forgiveness (PSLF)
Paid Time Off
Medical plans
Dental plans
Vision plans
Retirement plans

Fulltime

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Service Assurance Center Accounts Specialist

Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a cr...

Location

United States , White Plains

Salary:

22.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of one (1) year of prior customer service experience
Ability to navigate a web-based system and type while assisting callers
Experience working in a team environment as well as independently
Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone
Highly motivated self-starter

Job Responsibility

Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
Train/retrain officers on call-in procedures
Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
Receive calls from Allied Universal employees and transfer calls to appropriate personnel
Create and distribute after-action reports directly to the client

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Engagement Specialist

Position at LHH (Global). Customer Onboarding Specialist (Polish speaking). LHH ...

Location

Poland , Warsaw or Lodz

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Previous call center experience or customer service experience
Target driven mindset
Excellent communication skills, both verbal and written, with a professional phone manner
Strong interpersonal skills, capable of building rapport and connecting with participants effectively
Empathy and understanding in supporting individuals through career transitions and talent development
Basic computer literacy and data entry skills
Ability to multitask, manage time effectively, and work in a fast-paced environment
A positive and proactive attitude
Full fluency in Polish and good command of English is required

Job Responsibility

Reaching out to career transition program participants via call and email to introduce them to the career transition process and activate their program on the system
Engage with the individuals professionally, addressing their queries and providing relevant information about the career coaching program
Encourage participation within the program, understanding the challenges they may face
One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour

What we offer

Growth opportunities within a HR Solutions global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Additional benefits including PTO, Paid Holidays, and more

Fulltime

Trainer & Quality Specialist

We are currently looking for a talented Trainer & Quality Specialist to join our...

Location

Greece , Paianias

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Education or related fields
1+ years of experience in training, quality assurance, telesales team leadership, or a similar role in a B2C call center environment
Proficiency in MS Office
Experience in reporting
Certifications in training or quality management are a plus
Familiarity with CRM systems and evaluation tools
Strong understanding of training methodologies and quality assurance processes
Excellent presentation and communication skills
Detail-oriented with strong organizational and multitasking abilities
Strong interpersonal skills and the ability to work collaboratively with various teams

Job Responsibility

Performing quality assurance processes to monitor and evaluate employee performance
Providing on-the-job training through call evaluations (B2C) to foster continuous performance improvement and enhance service quality
Giving constructive feedback to employees derived from quality assessments and observations
Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices
Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans
Generating reports to communicate training and quality metrics to the team’s management
Implementing improvements and adjustments based on feedback and evaluation outcomes
Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities

What we offer

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Fulltime

Inside Sales Specialist

The Call Center Sales Representative is responsible for inbound and outbound com...

Location

United States , Aurora

Salary:

18.00 - 20.00 USD / Hour

Rittenhouse Village At Michigan City

Expiration Date

Until further notice

Requirements

High School Graduate / GED Equivalent – Associates Degree Preferred
Strong proficiency with MS Office Word, Outlook, Excel – required
One (1) year sales experience contact center environment
Familiar with CRM systems and best practices
Must have a dedicated, private home office
Ability to communicate effectively in writing and verbally
Strong phone and verbal communication skills along with active listening skills
Ability to write accurate and engaging communications during Live Chat sessions and follow up correspondence
Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet
Ability to use customer relationship management software

Job Responsibility

Answer inbound calls and make outbound calls in a friendly and engaging manner to foster sustainable relationships and build trust
Follow protocols in engaging leads using a scripted dialogue but must have the ability to go off script to guide customer effectively through the sales flow
Utilize the discovery process with prospective residents to learn about the needs and wants of a prospective resident
Share information about our community differentiators to peak interest and motivate the prospect to take the next step in the sales cycle
Manage time properly to maximize AHT (Average Handling Time) while offering an exceptional experience for the prospective resident
Translate Live Chat messages and text messages and respond appropriately using engaging and accurate communication with the prospective residents
Utilizing AI technology in conjunction with outbound and inbound calls to engage with leads
Capture and document all conversations and sales activities accurately and completely in the Customer Relationship Management (CRM) system
Follow sales processes and sales talking points to customize conversations with prospects
Conduct outbound telephone calls and send outbound messages to remind prospects of scheduled tours and upcoming events at the community level

Fulltime

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team i...

Location

United States , Vacaville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
a minimum of 2 years of experience in a call center or customer support role
proficiency with CRM systems and other relevant computer programs
strong customer focus with an ability to adapt to diverse personality types
excellent multitasking, prioritization, and time management skills
a team-oriented mindset with a strong sense of responsibility and dependability
positive and detail-oriented attitude in all interactions
bilingual proficiency in Spanish is an advantage

Job Responsibility

Handle a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction
schedule appointments for the sales team while maintaining accurate records in the company’s CRM system
respond promptly to customer inquiries via phone and online communication channels
adhere to communication guidelines and scripts to address a variety of customer concerns
identify customer needs, provide accurate information, and offer appropriate solutions
monitor and track all customer interactions within the designated company systems
assist in hiring and training new team members as required
meet and exceed individual and team performance metrics, including qualitative and quantitative targets

What we offer

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Fulltime

Call Center Specialist

Robert Half

Location:
United States , Charlotte

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 12, 2026

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Location:United States , Charlotte

Category:Call Center

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 12, 2026

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Job Posted:
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