CrawlJobs Logo

Call Center Specialist

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Holyoke

Category Icon
Category:
Call Center

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Our client in Holyoke, Massachusetts is seeking a Call Center Specialist for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.

Job Responsibility:

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Provide accurate information regarding products, services, accounts, or processes
  • Resolve customer concerns and escalate more complex issues as needed
  • Document customer interactions, updates, and outcomes in internal systems
  • Maintain a high level of professionalism and empathy in all communications
  • Meet performance metrics related to call volume, response time, and service quality
  • Collaborate with internal departments to support customer needs and resolve issues efficiently

Requirements:

  • Previous call center, customer service, or high-volume phone support experience preferred
  • Strong verbal and written communication skills
  • Excellent problem-solving and listening skills
  • Comfortable navigating multiple systems and entering detailed information accurately
  • Strong attention to detail and organizational skills
  • Ability to work independently and in a fast-paced environment
  • Proficiency with Microsoft Office and customer service software is a plus
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Call Center Specialist

Donor Recruitment Specialist Call Center

As a member of our Donor Recruitment team, you’ll be the first point of contact ...
Location
Location
United States , McCully area (Young Street Donor Center)
Salary
Salary:
16.53 USD / Hour
bbh.org Logo
Blood Bank of Hawaii
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • Ability to type 45 words per minute and be PC literate
  • Strong communication skills (both oral and written) with the ability to read, write, and speak English
  • Good listening skills, with the ability to gauge a donor’s interest in donating
  • Strong interpersonal and customer service skills to work with diverse individuals
  • Detail-oriented with excellent organizational and time management skills, especially under pressure
  • Ability to work independently and as part of a team to achieve goals
  • Collaborative and team-oriented approach to ensure smooth operations
  • Professional, business-like appearance
  • Good attendance record
Job Responsibility
Job Responsibility
  • Call and schedule appointments with blood donors
  • Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments
  • Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii
  • Collect and verify donor information to ensure safety and accurately update records in the donor database
  • Schedule donor appointments, ensuring eligibility, and enter data into the system
  • Acknowledge, reassure, and thank donors in accordance with guidelines
  • Meet appointment scheduling goals with minimal customer complaints
  • Ensure calls are courteous and professional
  • respond to donor questions and needs appropriately
  • Accurately update and maintain donor profiles in the database
What we offer
What we offer
  • 100% Health, Dental, Vision Insurance
  • Matching 401(k) plan
  • Paid time off
  • Paid Training
  • Career Development
  • Opportunities for Promotion and Advancement
  • Fulltime
Read More
Arrow Right

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...
Location
Location
United States , Brooklyn
Salary
Salary:
20.00 - 23.00 USD / Hour
premiumhealth.org Logo
Premium Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Work well under pressure
  • Work in fast paced environments
Job Responsibility
Job Responsibility
  • Answer phone calls
  • Schedule appointments
  • Verify medical insurances
  • Create referrals
  • Respond to patient medical questions
  • Perform tasks as assigned by supervisor
What we offer
What we offer
  • Public service loan forgiveness (PSLF)
  • Paid Time Off
  • Medical plans
  • Dental plans
  • Vision plans
  • Retirement plans
  • Fulltime
Read More
Arrow Right

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...
Location
Location
United States , Baltimore
Salary
Salary:
56778.00 - 82328.25 USD / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of High School diploma, GED, or equivalent education
  • Minimum 3 years of experience working with communication
  • Minimum 2 years in Learning & Development platform/software implementation and utilization
  • Experience presenting and leading in front of local management and global partners
  • Strong consultation and communication skills, especially in written and verbal presentation
  • Strong stakeholder management skills
  • Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
  • Worked with customers to understand their information in connection to omnichannel shopping experiences
  • Ability to write information in a customer-facing way
  • Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations
Job Responsibility
Job Responsibility
  • Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
  • Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
  • Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
  • Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
  • Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
  • Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
  • Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right

Service Assurance Center Accounts Specialist

Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a cr...
Location
Location
United States , White Plains
Salary
Salary:
22.00 USD / Hour
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • Minimum of one (1) year of prior customer service experience
  • Ability to navigate a web-based system and type while assisting callers
  • Experience working in a team environment as well as independently
  • Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
  • Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone
  • Highly motivated self-starter
Job Responsibility
Job Responsibility
  • Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
  • Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
  • Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
  • Train/retrain officers on call-in procedures
  • Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
  • Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
  • Receive calls from Allied Universal employees and transfer calls to appropriate personnel
  • Create and distribute after-action reports directly to the client
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Fulltime
Read More
Arrow Right

Engagement Specialist

Position at LHH (Global). Customer Onboarding Specialist (Polish speaking). LHH ...
Location
Location
Poland , Warsaw or Lodz
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous call center experience or customer service experience
  • Target driven mindset
  • Excellent communication skills, both verbal and written, with a professional phone manner
  • Strong interpersonal skills, capable of building rapport and connecting with participants effectively
  • Empathy and understanding in supporting individuals through career transitions and talent development
  • Basic computer literacy and data entry skills
  • Ability to multitask, manage time effectively, and work in a fast-paced environment
  • A positive and proactive attitude
  • Full fluency in Polish and good command of English is required
Job Responsibility
Job Responsibility
  • Reaching out to career transition program participants via call and email to introduce them to the career transition process and activate their program on the system
  • Engage with the individuals professionally, addressing their queries and providing relevant information about the career coaching program
  • Encourage participation within the program, understanding the challenges they may face
  • One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour
What we offer
What we offer
  • Growth opportunities within a HR Solutions global leader
  • We prioritize learning to stay agile in an increasingly competitive business environment
  • We foster an open-minded environment where people spark new ideas and explore alternatives
  • Additional benefits including PTO, Paid Holidays, and more
  • Fulltime
Read More
Arrow Right

Trainer & Quality Specialist

We are currently looking for a talented Trainer & Quality Specialist to join our...
Location
Location
Greece , Paianias
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Education or related fields
  • 1+ years of experience in training, quality assurance, telesales team leadership, or a similar role in a B2C call center environment
  • Proficiency in MS Office
  • Experience in reporting
  • Certifications in training or quality management are a plus
  • Familiarity with CRM systems and evaluation tools
  • Strong understanding of training methodologies and quality assurance processes
  • Excellent presentation and communication skills
  • Detail-oriented with strong organizational and multitasking abilities
  • Strong interpersonal skills and the ability to work collaboratively with various teams
Job Responsibility
Job Responsibility
  • Performing quality assurance processes to monitor and evaluate employee performance
  • Providing on-the-job training through call evaluations (B2C) to foster continuous performance improvement and enhance service quality
  • Giving constructive feedback to employees derived from quality assessments and observations
  • Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices
  • Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans
  • Generating reports to communicate training and quality metrics to the team’s management
  • Implementing improvements and adjustments based on feedback and evaluation outcomes
  • Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant
  • Preferential household electricity plan
  • Group Health Insurance program
  • Pension Plan
  • Fulltime
Read More
Arrow Right

Inside Sales Specialist

The Call Center Sales Representative is responsible for inbound and outbound com...
Location
Location
United States , Aurora
Salary
Salary:
18.00 - 20.00 USD / Hour
rittenhousevillages.com Logo
Rittenhouse Village At Michigan City
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate / GED Equivalent – Associates Degree Preferred
  • Strong proficiency with MS Office Word, Outlook, Excel – required
  • One (1) year sales experience contact center environment
  • Familiar with CRM systems and best practices
  • Must have a dedicated, private home office
  • Ability to communicate effectively in writing and verbally
  • Strong phone and verbal communication skills along with active listening skills
  • Ability to write accurate and engaging communications during Live Chat sessions and follow up correspondence
  • Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet
  • Ability to use customer relationship management software
Job Responsibility
Job Responsibility
  • Answer inbound calls and make outbound calls in a friendly and engaging manner to foster sustainable relationships and build trust
  • Follow protocols in engaging leads using a scripted dialogue but must have the ability to go off script to guide customer effectively through the sales flow
  • Utilize the discovery process with prospective residents to learn about the needs and wants of a prospective resident
  • Share information about our community differentiators to peak interest and motivate the prospect to take the next step in the sales cycle
  • Manage time properly to maximize AHT (Average Handling Time) while offering an exceptional experience for the prospective resident
  • Translate Live Chat messages and text messages and respond appropriately using engaging and accurate communication with the prospective residents
  • Utilizing AI technology in conjunction with outbound and inbound calls to engage with leads
  • Capture and document all conversations and sales activities accurately and completely in the Customer Relationship Management (CRM) system
  • Follow sales processes and sales talking points to customize conversations with prospects
  • Conduct outbound telephone calls and send outbound messages to remind prospects of scheduled tours and upcoming events at the community level
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team i...
Location
Location
United States , Vacaville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • a minimum of 2 years of experience in a call center or customer support role
  • proficiency with CRM systems and other relevant computer programs
  • strong customer focus with an ability to adapt to diverse personality types
  • excellent multitasking, prioritization, and time management skills
  • a team-oriented mindset with a strong sense of responsibility and dependability
  • positive and detail-oriented attitude in all interactions
  • bilingual proficiency in Spanish is an advantage
Job Responsibility
Job Responsibility
  • Handle a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction
  • schedule appointments for the sales team while maintaining accurate records in the company’s CRM system
  • respond promptly to customer inquiries via phone and online communication channels
  • adhere to communication guidelines and scripts to address a variety of customer concerns
  • identify customer needs, provide accurate information, and offer appropriate solutions
  • monitor and track all customer interactions within the designated company systems
  • assist in hiring and training new team members as required
  • meet and exceed individual and team performance metrics, including qualitative and quantitative targets
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • access to free online training
  • Fulltime
Read More
Arrow Right