Call Center Specialist Job at Robert Half (Hillside)

Call Center Specialist

Robert Half

Location:
United States , Hillside

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Call Center Specialist to join a busy customer support team. This contract opportunity with potential for a long-term role is ideal for someone who thrives in a high-volume setting, communicates clearly, and can manage multiple priorities throughout the day. The person in this role will support customers, technicians, and internal teams by coordinating service requests, resolving issues efficiently, and maintaining accurate records. You will play an important part in delivering responsive service while helping keep daily operations organized and on schedule.

Job Responsibility:

Respond to a large volume of inbound calls from customers and field technicians while providing timely, attentive support
Document service needs by creating detailed work orders and entering accurate information into company systems
Review completed jobs and finalize work orders with careful attention to accuracy and completeness
Distribute assigned service requests to technicians based on the finalized daily schedule and operational priorities
Adjust technician workloads by removing, reassigning, or rescheduling service calls as business needs change
Investigate equipment service history to assist with troubleshooting and help guide next steps for resolution
Work directly with field technicians to offer remote assistance and share updates needed to complete service calls
Coordinate with sales and installation teams to address service concerns and ensure clear communication across departments
Process customer refunds through multiple payment platforms in accordance with company procedures

Requirements:

Prior experience in a call center, customer service, or other high-volume support environment preferred
Ability to manage several tasks at once while maintaining accuracy in a fast-paced setting
Strong verbal communication skills with the ability to remain composed during challenging customer interactions
Good organizational skills and close attention to detail when handling service records and follow-up activities
Proven problem-solving ability and a consistent approach to resolving issues through completion
Comfort using customer service software and basic office tools to track activity and update records
Familiarity with inbound call handling and general office support processes
Ability to learn new systems quickly and adapt to changing daily priorities

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Robert Half - All Job Offers

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