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Robert Half Logo Robert Half · Call Center

Call Center Specialist

United States, New Orleans Employment contract · Job Posted May 03, 2026
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Job Description

We are looking for an experienced Call Center Specialist to join a non-profit organization in New Orleans, Louisiana. In this short-term contract to permanent position, you will play a vital part in providing exceptional customer service while supporting housing-related programs. If you excel in managing high volumes of inbound calls and have a passion for helping others, this opportunity may be perfect for you.

Job Responsibility

  • Respond swiftly and professionally to inbound calls, addressing customer inquiries and concerns
  • Provide accurate information about housing programs, including Housing Choice Voucher and LIHTC
  • Maintain detailed and organized records of customer interactions using customer service software
  • Collaborate with team members to resolve issues and enhance service delivery
  • Uphold high standards of customer care, ensuring satisfaction and positive outcomes
  • Assist with office-related tasks, such as data entry and documentation management
  • Stay informed about affordable housing policies and apply this knowledge to support clients
  • Communicate effectively with diverse populations, demonstrating empathy and cultural sensitivity
  • Monitor and report recurring issues to improve processes and customer experiences
  • Ensure compliance with organizational and industry standards in all interactions

Requirements

  • Proven experience in a call center or customer service role
  • Familiarity with affordable housing programs, such as Housing Choice Voucher and LIHTC
  • Proficiency in using customer service software and basic office applications
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Demonstrated ability to handle sensitive information with discretion
  • Adept at problem-solving and conflict resolution
  • Commitment to delivering excellent service and improving client satisfaction

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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