CrawlJobs Logo

Call Center Specialist

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , New Orleans

Category Icon
Category:
Call Center

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for an experienced Call Center Specialist to join a non-profit organization in New Orleans, Louisiana. In this short-term contract to permanent position, you will play a vital part in providing exceptional customer service while supporting housing-related programs. If you excel in managing high volumes of inbound calls and have a passion for helping others, this opportunity may be perfect for you.

Job Responsibility:

  • Respond swiftly and professionally to inbound calls, addressing customer inquiries and concerns
  • Provide accurate information about housing programs, including Housing Choice Voucher and LIHTC
  • Maintain detailed and organized records of customer interactions using customer service software
  • Collaborate with team members to resolve issues and enhance service delivery
  • Uphold high standards of customer care, ensuring satisfaction and positive outcomes
  • Assist with office-related tasks, such as data entry and documentation management
  • Stay informed about affordable housing policies and apply this knowledge to support clients
  • Communicate effectively with diverse populations, demonstrating empathy and cultural sensitivity
  • Monitor and report recurring issues to improve processes and customer experiences
  • Ensure compliance with organizational and industry standards in all interactions

Requirements:

  • Proven experience in a call center or customer service role
  • Familiarity with affordable housing programs, such as Housing Choice Voucher and LIHTC
  • Proficiency in using customer service software and basic office applications
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Demonstrated ability to handle sensitive information with discretion
  • Adept at problem-solving and conflict resolution
  • Commitment to delivering excellent service and improving client satisfaction
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
Unlock more languages and countries
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Call Center Specialist

Donor Recruitment Specialist Call Center

As a member of our Donor Recruitment team, you’ll be the first point of contact ...
Location
Location
United States , McCully area (Young Street Donor Center)
Salary
Salary:
16.53 USD / Hour
bbh.org Logo
Blood Bank of Hawaii
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • Ability to type 45 words per minute and be PC literate
  • Strong communication skills (both oral and written) with the ability to read, write, and speak English
  • Good listening skills, with the ability to gauge a donor’s interest in donating
  • Strong interpersonal and customer service skills to work with diverse individuals
  • Detail-oriented with excellent organizational and time management skills, especially under pressure
  • Ability to work independently and as part of a team to achieve goals
  • Collaborative and team-oriented approach to ensure smooth operations
  • Professional, business-like appearance
  • Good attendance record
Job Responsibility
Job Responsibility
  • Call and schedule appointments with blood donors
  • Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments
  • Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii
  • Collect and verify donor information to ensure safety and accurately update records in the donor database
  • Schedule donor appointments, ensuring eligibility, and enter data into the system
  • Acknowledge, reassure, and thank donors in accordance with guidelines
  • Meet appointment scheduling goals with minimal customer complaints
  • Ensure calls are courteous and professional
  • respond to donor questions and needs appropriately
  • Accurately update and maintain donor profiles in the database
What we offer
What we offer
  • 100% Health, Dental, Vision Insurance
  • Matching 401(k) plan
  • Paid time off
  • Paid Training
  • Career Development
  • Opportunities for Promotion and Advancement
  • Fulltime
Read More
Arrow Right

Call Center Specialist

Premium Health is looking for outstanding candidates for the Call Center Special...
Location
Location
United States , Brooklyn
Salary
Salary:
20.00 - 23.00 USD / Hour
premiumhealth.org Logo
Premium Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Work well under pressure
  • Work in fast paced environments
Job Responsibility
Job Responsibility
  • Answer phone calls
  • Schedule appointments
  • Verify medical insurances
  • Create referrals
  • Respond to patient medical questions
  • Perform tasks as assigned by supervisor
What we offer
What we offer
  • Public service loan forgiveness (PSLF)
  • Paid Time Off
  • Medical plans
  • Dental plans
  • Vision plans
  • Retirement plans
  • Fulltime
Read More
Arrow Right

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...
Location
Location
United States , Baltimore
Salary
Salary:
56778.00 - 82328.25 USD / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of High School diploma, GED, or equivalent education
  • Minimum 3 years of experience working with communication
  • Minimum 2 years in Learning & Development platform/software implementation and utilization
  • Experience presenting and leading in front of local management and global partners
  • Strong consultation and communication skills, especially in written and verbal presentation
  • Strong stakeholder management skills
  • Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
  • Worked with customers to understand their information in connection to omnichannel shopping experiences
  • Ability to write information in a customer-facing way
  • Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations
Job Responsibility
Job Responsibility
  • Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
  • Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
  • Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
  • Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
  • Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
  • Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
  • Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right

Service Assurance Center Accounts Specialist

Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a cr...
Location
Location
United States , White Plains
Salary
Salary:
22.00 USD / Hour
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • Minimum of one (1) year of prior customer service experience
  • Ability to navigate a web-based system and type while assisting callers
  • Experience working in a team environment as well as independently
  • Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
  • Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone
  • Highly motivated self-starter
Job Responsibility
Job Responsibility
  • Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
  • Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
  • Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
  • Train/retrain officers on call-in procedures
  • Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
  • Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
  • Receive calls from Allied Universal employees and transfer calls to appropriate personnel
  • Create and distribute after-action reports directly to the client
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Fulltime
Read More
Arrow Right

Engagement Specialist

Position at LHH (Global). Customer Onboarding Specialist (Polish speaking). LHH ...
Location
Location
Poland , Warsaw or Lodz
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous call center experience or customer service experience
  • Target driven mindset
  • Excellent communication skills, both verbal and written, with a professional phone manner
  • Strong interpersonal skills, capable of building rapport and connecting with participants effectively
  • Empathy and understanding in supporting individuals through career transitions and talent development
  • Basic computer literacy and data entry skills
  • Ability to multitask, manage time effectively, and work in a fast-paced environment
  • A positive and proactive attitude
  • Full fluency in Polish and good command of English is required
Job Responsibility
Job Responsibility
  • Reaching out to career transition program participants via call and email to introduce them to the career transition process and activate their program on the system
  • Engage with the individuals professionally, addressing their queries and providing relevant information about the career coaching program
  • Encourage participation within the program, understanding the challenges they may face
  • One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour
What we offer
What we offer
  • Growth opportunities within a HR Solutions global leader
  • We prioritize learning to stay agile in an increasingly competitive business environment
  • We foster an open-minded environment where people spark new ideas and explore alternatives
  • Additional benefits including PTO, Paid Holidays, and more
  • Fulltime
Read More
Arrow Right

Trainer & Quality Specialist

We are currently looking for a talented Trainer & Quality Specialist to join our...
Location
Location
Greece , Paianias
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Education or related fields
  • 1+ years of experience in training, quality assurance, telesales team leadership, or a similar role in a B2C call center environment
  • Proficiency in MS Office
  • Experience in reporting
  • Certifications in training or quality management are a plus
  • Familiarity with CRM systems and evaluation tools
  • Strong understanding of training methodologies and quality assurance processes
  • Excellent presentation and communication skills
  • Detail-oriented with strong organizational and multitasking abilities
  • Strong interpersonal skills and the ability to work collaboratively with various teams
Job Responsibility
Job Responsibility
  • Performing quality assurance processes to monitor and evaluate employee performance
  • Providing on-the-job training through call evaluations (B2C) to foster continuous performance improvement and enhance service quality
  • Giving constructive feedback to employees derived from quality assessments and observations
  • Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices
  • Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans
  • Generating reports to communicate training and quality metrics to the team’s management
  • Implementing improvements and adjustments based on feedback and evaluation outcomes
  • Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant
  • Preferential household electricity plan
  • Group Health Insurance program
  • Pension Plan
  • Fulltime
Read More
Arrow Right

Inside Sales Specialist

The Call Center Sales Representative is responsible for inbound and outbound com...
Location
Location
United States , Aurora
Salary
Salary:
18.00 - 20.00 USD / Hour
rittenhousevillages.com Logo
Rittenhouse Village At Michigan City
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate / GED Equivalent – Associates Degree Preferred
  • Strong proficiency with MS Office Word, Outlook, Excel – required
  • One (1) year sales experience contact center environment
  • Familiar with CRM systems and best practices
  • Must have a dedicated, private home office
  • Ability to communicate effectively in writing and verbally
  • Strong phone and verbal communication skills along with active listening skills
  • Ability to write accurate and engaging communications during Live Chat sessions and follow up correspondence
  • Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet
  • Ability to use customer relationship management software
Job Responsibility
Job Responsibility
  • Answer inbound calls and make outbound calls in a friendly and engaging manner to foster sustainable relationships and build trust
  • Follow protocols in engaging leads using a scripted dialogue but must have the ability to go off script to guide customer effectively through the sales flow
  • Utilize the discovery process with prospective residents to learn about the needs and wants of a prospective resident
  • Share information about our community differentiators to peak interest and motivate the prospect to take the next step in the sales cycle
  • Manage time properly to maximize AHT (Average Handling Time) while offering an exceptional experience for the prospective resident
  • Translate Live Chat messages and text messages and respond appropriately using engaging and accurate communication with the prospective residents
  • Utilizing AI technology in conjunction with outbound and inbound calls to engage with leads
  • Capture and document all conversations and sales activities accurately and completely in the Customer Relationship Management (CRM) system
  • Follow sales processes and sales talking points to customize conversations with prospects
  • Conduct outbound telephone calls and send outbound messages to remind prospects of scheduled tours and upcoming events at the community level
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team i...
Location
Location
United States , Vacaville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • a minimum of 2 years of experience in a call center or customer support role
  • proficiency with CRM systems and other relevant computer programs
  • strong customer focus with an ability to adapt to diverse personality types
  • excellent multitasking, prioritization, and time management skills
  • a team-oriented mindset with a strong sense of responsibility and dependability
  • positive and detail-oriented attitude in all interactions
  • bilingual proficiency in Spanish is an advantage
Job Responsibility
Job Responsibility
  • Handle a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction
  • schedule appointments for the sales team while maintaining accurate records in the company’s CRM system
  • respond promptly to customer inquiries via phone and online communication channels
  • adhere to communication guidelines and scripts to address a variety of customer concerns
  • identify customer needs, provide accurate information, and offer appropriate solutions
  • monitor and track all customer interactions within the designated company systems
  • assist in hiring and training new team members as required
  • meet and exceed individual and team performance metrics, including qualitative and quantitative targets
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • access to free online training
  • Fulltime
Read More
Arrow Right