Call Center Specialist

• Receive and respond accurately and professionally to customer inquiries/concerns received via telephone
• Respond to all customer’s inquiries utilizing all available resources and knowledge, researching and exploring answers
• Properly relay information to staff concerning calls and inquiries
• Identify and escalate unresolved inquiries to appropriate departments
• Accurately and thoroughly record all interactions in the company system of record
• Defuse and de-escalate customer's issues to ensure great customer experience
• Verify and update customer information
• Identify and escalate priority issues
• Perform data entry into the company business system
• Proactively address client and vendor issues and concerns
• Efficiently utilize the company records program
• Provide excellent customer service to co-workers, clients and vendors
• Perform other duties as assigned

• Knowledge of call center operations and phone etiquette
• Education equivalent to a two-year degree from a regionally accredited institution in Public Administration
• Related work in customer service and/or call center environments
• Must be able to communicate effectively both orally and in writing
• Possess strong typing and computer skills with knowledge of Microsoft Office products
• Possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time
• Detail oriented
• Self-motivated, self-directed, and flexible
• Maintain confidentiality of work-related information
• Exercise good judgement

Multilingual abilities are a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan