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Robert Half Logo Robert Half · Call Center

Call Center Specialist (Sales & Collections- Environment)

United States, Brentwood Employment contract, Contract work · Job Posted June 01, 2026
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Job Description

As a Call Center Specialist, you will play a critical role in a high-performance, metrics-driven call center environment. This position will appeal to professionals with collections, recovery, or high-volume outbound calling experience who thrive in fast-paced settings with incentivized performance and bonus potential tied to results. You will be responsible for initiating contact with strategic vendors not currently participating in our program, managing a structured call queue, and driving engagement through persistence, negotiation, and strong communication skills. Success in this role requires the ability to handle a high volume of daily calls, overcome objections, and influence outcomes, similar to collections or recovery-based roles.

Job Responsibility

  • Initiate contact with strategic vendors not currently participating in our program
  • Manage a structured call queue
  • Drive engagement through persistence, negotiation, and strong communication skills
  • Maintain and manage a high-volume outbound call queue
  • Consistently meet or exceed call metrics, productivity targets, and program enrollment goals
  • Initiate outbound calls and handle inbound inquiries
  • Act as a liaison between vendors and clients to negotiate payment terms, resolve disputes, and address outstanding account issues
  • Confidently overcome objections using negotiation, persuasion, and alternative solution strategies
  • Accurately input and maintain vendor/client data in multiple systems
  • Communicate enrollment and activity metrics with internal stakeholders
  • Cross-sell and promote additional products and services
  • Transfer calls and escalate issues to appropriate departments
  • Provide timely and accurate account information
  • Demonstrate strong multitasking abilities
  • Maintain professionalism and composure while managing high call volumes
  • Collaborate with team members
  • Complete additional duties as needed

Requirements

  • Collections, recovery, or high-volume outbound calling experience
  • Ability to handle a high volume of daily calls
  • Strong negotiation and communication skills
  • Persistence
  • Ability to overcome objections and influence outcomes
  • Strong multitasking abilities
  • Ability to navigate multiple systems simultaneously
  • Professionalism and composure in a fast-paced environment
  • Legally authorized to work in the United States

What we offer

  • Competitive base pay plus performance-based incentives and bonus opportunities
  • Medical, Dental & Vision benefits starting the first month after hire
  • 401(k) with automatic enrollment
  • Company-wide contests, recognition programs, and prizes for top performers
  • Generous PTO, including holidays, vacation, sick, personal, and volunteer time
  • Employee discounts with major providers
  • Access to virtual wellness and fitness programs
  • Dynamic, team-oriented culture
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