Call Center Service Advocate Job at CVS Health

Call Center Service Advocate I

The CC Service Advocate helps manage comprehensive care and provide an unmatched...

Location

United States

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
1 year of customer service experience
Call center environment experience preferred
Proficient PC skills and computer literacy
Basic Google Suite skills
Basic Microsoft Excel skills
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details into scheduling system
Communicate appointment details and instructions to patients clearly
Address and resolve scheduling conflicts or issues promptly
Work closely with medical staff and other departments
Conduct follow-up calls to confirm appointments and provide reminders
Maintain accurate records of all patient interactions

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Contact Center Service Advocate

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
some undergraduate education preferred
1 year of customer service experience
call center environment experience preferred
a flexible and positive attitude
a friendly and nurturing attitude toward our patient population of older adults
experience with EMR (Electronic Medical Record) documentation preferred
ability to multitask, prioritize, and manage time effectively
outstanding phone demeanor and etiquette
high level of integrity

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
provide courteous and professional service to patients, addressing their inquiries and concerns
accurately enter patient information and appointment details into the scheduling system
communicate appointment details and any necessary instructions to patients clearly and effectively
address and resolve any scheduling conflicts or issues promptly
work closely with medical staff and other departments to ensure smooth scheduling operations
conduct follow-up calls to confirm appointments and provide reminders to patients
maintain accurate records of all interactions and transactions with patients
other duties or special projects as assigned

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs for wellness screenings, tobacco cessation and weight management programs
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave
dependent care resources

Fulltime

Task Support Advocate

You will be joining a remote team of 20+ advocates in Poland that are in charge ...

Location

Poland

Salary:

92000.00 PLN / Year

Taskrabbit

Expiration Date

Until further notice

Requirements

Minimum 6 months of customer service experience, contact center experience or similar
Excellent customer service skills: empathy, courtesy, kindness, efficiency, confidence and helpfulness
Excellent time management
Excellent typing skills and adaptable in navigating online tools and systems
Excellent written & verbal communication skills: strong command of grammar and spelling
Excellent Communication Skills: Ability to articulate persuasively over the phone
Strong critical thinker and adept at problem-solving
Interpersonal skills: open to others' ideas and willingness to try new things
Resilience and Persistence: Willingness to face rejection and persistently pursue leads
Prior experience in sales over the phone, preferably in cold calling

Job Responsibility

Understand the business requirement for each programme and be able to put in action the SOPs
Diligently take notes while performing core duties and make suggestions for improvement
Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs
Efficiently manage time to make relevant phone calls while maintaining quality interactions
Build connection and trust with stakeholders to provide an exceptional experience
Be organized, accountable and responsible - using resources to keep informed of all SOPs and programme changes

What we offer

Employer-paid health insurance (US employees)
401k match with immediate vesting (US employees)
Generous and flexible time off with 2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

Fulltime

Outbound Sales Advocate III

Your role as an Outbound Sales Advocate III As an Outbound Sales Advocate III at...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years' experience in a financial services call center
Must be able to work onsite from the Dallas location 5 days a week and attend Credit Union sponsored community events based on business needs
Strong cross-selling and telemarketing skills
Excellent member service, interpersonal, written, and telephone communication skills
Effective training, shadowing, and peer-mentoring skills
Must have a high level of interpersonal skills to handle sensitive and confidential situations
Ability to exercise discretion and sound judgment
Must possess a superior level of member service, be a positive role model for staff, and demonstrate a high level of commitment to the organization
Strong organizational skills and ability to manage multiple priorities
Strong knowledge and understanding of financial products and services

Job Responsibility

Processing transactions
Updating accounts
Opening new accounts
Handling loan applications
Adhering to the Credit Union's rigorous service standards
Cultivating and deepening member relationships through high-quality consultative service
Supporting team development by sharing best practices and reinforcing positive sales behaviors
Contributing to business development efforts
Ensuring members receive value-added products and services that meet their specific needs

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Client Advocate I

Are you motivated to participate in a dynamic, multi-tasking environment? Do you...

Location

United States , Carlsbad, California; Aliso Viejo

Salary:

18.00 - 24.00 USD / Hour

NeoGenomics Laboratories

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Additional training in a medical or call center environment preferred
Minimum one (1) years of experience equivalent to working in Customer Service preferred
Excellent typing and data entry skills
Proficient with MS Office programs and database management
Experience handling multiple projects
Highly focused on service orientation
Strong organizational skills, attention to detail, and follow-up skills

Job Responsibility

Assist with managing the client base within their respective region
Serve as the point of contact for their regional sales representatives
Provide excellent customer service to all internal and external customers
Obtain client updates and troubleshoot case delays within the laboratory
Receive and initiate telephone calls to/from NeoGenomics customers and sales representatives
Report test results accurately to the appropriate person
Add/Cancel tests
Provide specimen requirements and research test availability
Provide testing fees
Basic problem solving

What we offer

Career development and empowering employees
Career coaches internally
Many training opportunities to expand knowledge base
Highly competitive benefits with HMO and PPO options
Company 401k match
Employee Stock Purchase Program
Tuition reimbursement
Leadership development
Start employees off with 16 days of paid time off plus holidays
Wellness courses

Fulltime

Team Leader

The Team Leader, Operations is responsible for the day-to-day supervision of a g...

Location

Portugal , Lisbon

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Mandatory Language requirements DE C1 or FR C1 or IT C1 or ES C1 + EN B2

Job Responsibility

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Customer Service Representative

We are looking for an experienced Customer Service Representative to join our te...

Location

United States , South Holland

Salary:

20.00 - 24.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
A minimum of 3-5 years of customer service or administrative experience
Excellent verbal and written communication skills to interact effectively with customers and team members
Strong organizational skills and attention to detail for managing multiple tasks efficiently
Effective time management abilities to prioritize and meet deadlines in a fast-paced environment
Proven problem-solving skills to address and resolve customer concerns
Familiarity with call center operations, inbound and outbound calls, and order entry processes
Demonstrated ability to work collaboratively in a team-oriented environment

Job Responsibility

Build positive and detail-oriented relationships with customers by providing outstanding service and support
Accurately process customer orders into the system, maintaining a success rate of 95% or higher
Confirm receipt of customer orders within three hours of entry to ensure timely communication
Act as a customer advocate to resolve issues by collaborating with relevant departments, including logistics and product specifications
Monitor and report on the company’s performance metrics, ensuring timely delivery of orders
Coordinate with logistics to record and maintain freight rates in compliance with customer contracts
Review outbound reports to verify that shipments align with schedules and resolve any delays or missed deliveries
Generate and review various customer reports, sharing relevant updates with customers or the sales team
Perform daily checks on order entries from other specialists to ensure accuracy
Provide follow-up communication and correspondence to customers as needed to maintain satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Service Advocate

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 01, 2025

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