Call Center Service Advocate, CVS Health

Call Center Service Advocate

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

Save Job

Apply Position

Job Description:

The CC Service Advocate helps manage comprehensive care and provide an unmatched patient experience for Oak Street Health patients. Responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately through phone-based interactions in a remote work environment.

Job Responsibility:

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details
Communicate appointment details and instructions to patients
Address and resolve scheduling conflicts
Work closely with medical staff
Conduct follow-up calls to confirm appointments
Maintain accurate records of patient interactions

Requirements:

High School diploma or equivalent required
1 year of customer service experience
Flexible and positive attitude
Friendly and nurturing attitude toward older adults
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
US work authorization

Nice to have:

Some undergraduate education
Call center environment experience
Experience with EMR (Electronic Medical Record) documentation
Spanish, Mandarin, Cantonese, or Polish speakers

What we offer:

Paid vacation
Sick time
Investment/retirement 401K match options
Health insurance
Vision benefits
Dental benefits
Opportunities for leadership development
Continuing education stipends
Flexible work environments
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Additional Information:

Job Posted:
October 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.