Call Center Service Advocate I Job at CVS Health

Contact Center Service Advocate

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
some undergraduate education preferred
1 year of customer service experience
call center environment experience preferred
a flexible and positive attitude
a friendly and nurturing attitude toward our patient population of older adults
experience with EMR (Electronic Medical Record) documentation preferred
ability to multitask, prioritize, and manage time effectively
outstanding phone demeanor and etiquette
high level of integrity

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
provide courteous and professional service to patients, addressing their inquiries and concerns
accurately enter patient information and appointment details into the scheduling system
communicate appointment details and any necessary instructions to patients clearly and effectively
address and resolve any scheduling conflicts or issues promptly
work closely with medical staff and other departments to ensure smooth scheduling operations
conduct follow-up calls to confirm appointments and provide reminders to patients
maintain accurate records of all interactions and transactions with patients
other duties or special projects as assigned

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs for wellness screenings, tobacco cessation and weight management programs
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave
dependent care resources

Fulltime

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Call Center Service Advocate

The CC Service Advocate helps manage comprehensive care and provide an unmatched...

Location

United States

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
1 year of customer service experience
Flexible and positive attitude
Friendly and nurturing attitude toward older adults
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
US work authorization

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details
Communicate appointment details and instructions to patients
Address and resolve scheduling conflicts
Work closely with medical staff
Conduct follow-up calls to confirm appointments
Maintain accurate records of patient interactions

What we offer

Paid vacation
Sick time
Investment/retirement 401K match options
Health insurance
Vision benefits
Dental benefits
Opportunities for leadership development
Continuing education stipends
Flexible work environments
Wellness screenings

Fulltime

Call Center Service Advocate I

The CC Service Advocate helps manage comprehensive care and provide an unmatched...

Location

United States

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
1 year of customer service experience
Call center environment experience preferred
Proficient PC skills and computer literacy
Basic Google Suite skills
Basic Microsoft Excel skills
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details into scheduling system
Communicate appointment details and instructions to patients clearly
Address and resolve scheduling conflicts or issues promptly
Work closely with medical staff and other departments
Conduct follow-up calls to confirm appointments and provide reminders
Maintain accurate records of all patient interactions

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Manager, People Experience

HR Shared Service Center- Manager, People Experience

Location

United States

Salary:

47.50 - 71.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources or related field or equivalent knowledge
Typically requires 5 years of experience in human resources that includes experiences in developing, implementing and executing successful operations strategies in a service or call center
Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
Advanced knowledge of state and federal laws and regulations that influence HR
Knowledge of HR functions such as compensation, benefits, employee relations and organizational development
Ability to operate large contact center using contemporary call management and knowledge base tools
Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals and successfully implement programs
Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success
Ability to work within a fast-paced environment, fostering teamwork across HR functions
Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively

Job Responsibility

Designs and implements an integrated shared service center strategy
Ensures the execution of consistent and legally sound processes
Partners with other Human Resources functions to ensure alignment and integration of strategies
Oversees and coordinates the day-to-day services and operations of the service center, ensuring compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice
Ensures that the service center provides quality, consistent and efficient customer service and identifies service center best practices supporting quality initiatives
Establishes and maintains appropriate customer services procedures and standards
Interfaces with customers and resolves problems and conflicts as necessary
Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements
Develops and implements changes and enhancements as appropriate, collaborating with HR Business Partners, Center of Expertise, HRIS, IT and vendors to ensure delivery of high levels of service and customer satisfaction
Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Manager, People Experience

HR Shared Service Center- Manager, People Experience

Location

United States

Salary:

47.50 - 71.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources or related field or equivalent knowledge
Typically requires 5 years of experience in human resources that includes experiences in developing, implementing and executing successful operations strategies in a service or call center
Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
Advanced knowledge of state and federal laws and regulations that influence HR
Knowledge of HR functions such as compensation, benefits, employee relations and organizational development
Ability to operate large contact center using contemporary call management and knowledge base tools
Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals and successfully implement programs
Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success
Ability to work within a fast-paced environment, fostering teamwork across HR functions
Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively

Job Responsibility

Designs and implements an integrated shared service center strategy
Ensures the execution of consistent and legally sound processes
Partners with other Human Resources functions to ensure alignment and integration of strategies
Oversees and coordinates the day-to-day services and operations of the service center, ensuring compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice
Ensures that the service center provides quality, consistent and efficient customer service and identifies service center best practices supporting quality initiatives
Establishes and maintains appropriate customer services procedures and standards
Interfaces with customers and resolves problems and conflicts as necessary
Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements
Develops and implements changes and enhancements as appropriate, collaborating with HR Business Partners, Center of Expertise, HRIS, IT and vendors to ensure delivery of high levels of service and customer satisfaction
Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Outbound Sales Advocate III

Your role as an Outbound Sales Advocate III As an Outbound Sales Advocate III at...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years' experience in a financial services call center
Must be able to work onsite from the Dallas location 5 days a week and attend Credit Union sponsored community events based on business needs
Strong cross-selling and telemarketing skills
Excellent member service, interpersonal, written, and telephone communication skills
Effective training, shadowing, and peer-mentoring skills
Must have a high level of interpersonal skills to handle sensitive and confidential situations
Ability to exercise discretion and sound judgment
Must possess a superior level of member service, be a positive role model for staff, and demonstrate a high level of commitment to the organization
Strong organizational skills and ability to manage multiple priorities
Strong knowledge and understanding of financial products and services

Job Responsibility

Processing transactions
Updating accounts
Opening new accounts
Handling loan applications
Adhering to the Credit Union's rigorous service standards
Cultivating and deepening member relationships through high-quality consultative service
Supporting team development by sharing best practices and reinforcing positive sales behaviors
Contributing to business development efforts
Ensuring members receive value-added products and services that meet their specific needs

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Client Advocate I

Are you motivated to participate in a dynamic, multi-tasking environment? Do you...

Location

United States , Fort Myers

Salary:

18.00 - 24.00 USD / Hour

NeoGenomics Laboratories

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Additional training in a medical or call center environment preferred
Minimum one (1) years of experience equivalent to working in Customer Service preferred
Excellent typing and data entry skills
Proficient with MS Office programs and database management
Experience handling multiple projects
Highly focused on service orientation
Strong organizational skills, attention to detail, and follow-up skills

Job Responsibility

Assists with managing the client base within their respective region and serves as the point of contact for their regional sales representatives
Providing excellent customer service to all internal and external customers
Obtain client updates and troubleshoot case delays within the laboratory
Receives and initiates telephone calls to/from NeoGenomics customers and sales representatives
Reporting test results accurately to the appropriate person
Adding/Canceling tests
Providing specimen requirements and Researching test availability
Providing testing fees
Basic problem solving
Ordering supplies

What we offer

Career development and empowering employees
Career coaches internally
Many training opportunities to expand knowledge base
Highly competitive benefits with HMO and PPO options
Company 401k match
Employee Stock Purchase Program
Tuition reimbursement
Leadership development
Start employees off with 16 days of paid time off plus holidays
Wellness courses

Fulltime

Call Center Service Advocate I

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 22, 2026

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