Call Center Service Advocate I, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 34.15 USD / Hour

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Job Description:

The CC Service Advocate helps manage comprehensive care and provide an unmatched patient experience for all Oak Street Health patients. This role involves providing exceptional customer service by scheduling patient appointments efficiently and accurately through handling inbound and outbound calls and managing appointment schedules.

Job Responsibility:

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details into scheduling system
Communicate appointment details and instructions to patients clearly
Address and resolve scheduling conflicts or issues promptly
Work closely with medical staff and other departments
Conduct follow-up calls to confirm appointments and provide reminders
Maintain accurate records of all patient interactions

Requirements:

High School diploma or equivalent required
1 year of customer service experience
Call center environment experience preferred
Proficient PC skills and computer literacy
Basic Google Suite skills
Basic Microsoft Excel skills
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours
Ability to provide own transportation for on-site support when required
Ability to participate in classroom-style remote training sessions
US work authorization

Nice to have:

Some undergraduate education preferred
Spanish, Mandarin, Cantonese, or Polish speakers preferred
Experience with EMR (Electronic Medical Record) documentation preferred
Flexible and positive attitude
Friendly and nurturing attitude toward older adults
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Call Center Service Advocate I