Call Center Senior Sales Generalist, IKEA

IKEA

Location:
United States, Baltimore

Category:
Sales

Contract Type:
Employment contract

Salary:

19.57 - 22.51 USD / Hour

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Job Description:

Deliver excellent customer experiences and maximize sales by providing great offers, creative solutions, and professional support in all call center communication channels. Knowledge in home furnishing design and advanced digital planning tools is essential to exceed customer expectations while driving growth and profitability.

Job Responsibility:

Deliver excellent experiences to Call Center customers and maximize the sales by providing great offers and convenient complete solutions within complex range areas, always with empathy, understanding of customer needs and strong will to create a better life at home for the customer
Provide qualitative customer support in all call center communication channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
Visualize complete attractive home furnishing solutions that matches the unique prerequisites and needs for the specific customer, demonstrating expert skills in advanced digital planning tools, in order to exceed customer expectations and maximize sales
Find and present the best solution for the customer, demonstrating expert knowledge on certain complex range and/or service areas
Make use of call center proactive selling techniques in the customer contact to contribute to growth and sustained long-term profitability
Steer sales and the customer meeting to balance customer needs and business goals

Requirements:

Minimum 2 years of experience in sales roles
Proven skills in creating and selling complex home furnishing solutions
Sales and solutions-oriented with strong home furnishing interest
Knowledge of home furnishing design
Experience in relevant digital planning and sales tools to visualize attractive home furnishing solutions to customers
Strong knowledge of general call center customer behavior across channels as well as of remote customer engagement
Ability to understand and build on customer needs to proactively offer creative, complete home furnishing solutions that exceed customer expectation
Strong selling skills and ability to adapt communication depending on situation and customer needs
Passionate about detailed knowledge and a desire to further develop

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Call Center Senior Sales Generalist