Call Center Senior Representative Job at NTT DATA (Chicago)

Senior Customer Service Representative

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Se...

Location

United States

Salary:

18.50 - 42.35 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

1+ years of customer service experience
Experience in a metric based environment
Proficiency with full suite of Microsoft Applications
Comfortability utilizing search engines
Excellent multi-tasking skills
Ability to Effectively Communicate

Job Responsibility

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
Maintain department established performance metrics at a meets or exceeds expectations level
Work together as a team and apply the Aetna Core Values in day-to-day operations

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Senior Customer Service Representative

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Se...

Location

United States , Work at Home

Salary:

18.50 - 42.35 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

1+ years of customer service experience
Experience in a metric based environment
Proficiency with full suite of Microsoft Applications
Comfortability utilizing search engines
Excellent multi-tasking skills
Ability to Effectively Communicate
High School diploma, G.E.D. or equivalent experience

Job Responsibility

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation
Maintain department established performance metrics at a meets or exceeds expectations level
Work together as a team and apply the Aetna Core Values in day-to-day operations
Creating a Differentiated Service Experience
Demonstrating Service Discipline
Handling Service Challenges
Providing Solutions to Constituent Needs
Working Across Boundaries

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

Temporary Polish Speaking Customer Service Representative

We are currently recruiting for a Polish speaking Customer Service Representativ...

Location

United Kingdom

Salary:

23809.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Fluent in English and Polish (it is essential to handle calls in both languages)
Experience of or aptitude for Customer Service
Good organisational skills
A minimum of 20 wpm on a keyboard
A working knowledge of MS Word / Excel
Excellent communication skills and the ability to remain calm in all situations
Ability to work on own initiative and under pressure in order to achieve deadlines

Job Responsibility

Respond to all customer enquires within given timescales, efficiently and effectively
Develop and maintain a full knowledge of client products and services
Be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
Deal with all correspondence as requested/required
Log all calls accurately and in line with procedure
Responsible for maintaining and updating all administration
Consult product manuals, to be able to advise customer of appropriate options/solutions

What we offer

Training: 1 weeks training plus 3 days nesting period (fully paid)
Balanced work-life pattern
Supportive culture
Positive impact in the communities where we operate
Career growth opportunities

Fulltime

Manager, Call Center

We are seeking a dynamic Operations Manager to lead and optimize our LiveCall Co...

Location

United States , Peachtree Corners

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Operations Management, or related field (Master’s preferred)
5+ years of leadership experience in a contact center environment, including 2+ years in operations management
Proven success managing large-scale or multi-site contact center operations
Strong analytical, leadership, and communication skills
Expertise in contact center technologies and performance management tools

Job Responsibility

Directly manage multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship
Build a culture of accountability, collaboration, and high performance
Oversee all contact center KPIs, including telephony metrics (service level, AHT, abandonment) and client performance metrics (quality scores, compliance, ordering accuracy, revenue)
Analyze trends and implement strategies to exceed performance targets
Partner with Workforce Management and Quality teams to optimize staffing and quality programs
Translate organizational goals into actionable plans for managers and frontline teams
Lead initiatives to enhance customer experience and client satisfaction
Ensure compliance with regulatory requirements and client contractual obligations
Deliver clear, actionable performance reports to senior leadership
Represent the contact center in cross-functional meetings and client discussions

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
three weeks Paid Time Off (PTO) in their first year of employment
11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

Fulltime

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