Call Center Senior Representative Job at NTT DATA (Gurugram)

New

Call Center Senior Representative

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
0–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career with barrier-free learning and multiple self-learning tools
Inclusive working environment
Exposure to Fortune 500 clients and world-leading global technology partners

Fulltime

Call Center Senior Representative

The Call Center Senior Representative role at NTT DATA involves serving as the p...

Location

United States , Chicago

Salary:

31900.00 - 42546.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 + years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance
High school diploma or GED required
Fluency in English (written and verbal)
Must reside in the greater Chicagoland area

Job Responsibility

Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence
Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner
Educate and assist customers with account and billing-related questions, concerns, and service requests
Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols
Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters
Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism
Provide application support and navigational guidance for customer-facing technologies
Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines
Deliver accurate information and guidance related to first-level business processes and requirements
Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines

What we offer

medical insurance
dental insurance
vision insurance
flexible spending or health savings account
life and AD&D insurance
short term disability coverage
long term disability coverage
paid time off
employee assistance
401k program with company match

Fulltime

Call Center Senior Representative

We are currently seeking a Call Center Senior Representative to join our team in...

Location

United States , Chicago

Salary:

31900.00 - 47546.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 to 5 years of experience in a contact center and/or customer service environment
Experience with performance metrics related to Availability, Call Handling, and Quality Assurance
High school diploma or GED required
Fluency in English (written and verbal)

Job Responsibility

Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence
Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner
Educate and assist customers with account and billing-related questions, concerns, and service requests
Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols
Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters
Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism
Provide application support and navigational guidance for customer-facing technologies
Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines
Deliver accurate information and guidance related to first-level business processes and requirements
Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits
incentive compensation based on individual and/or company performance

Fulltime

Call Center Senior Representative

We are currently seeking a Call Center Senior Representative to join our team in...

Location

United States , Chicago

Salary:

31900.00 - 47546.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 + years of experience in a contact center and/or customer service environment, including performance metrics related to Availability, Call Handling, and Quality Assurance
High school diploma or GED required
Language Requirement: Fluency in English (written and verbal)

Job Responsibility

Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence
Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner
Educate and assist customers with account and billing-related questions, concerns, and service requests
Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols
Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters
Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism
Provide application support and navigational guidance for customer-facing technologies
Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines
Deliver accurate information and guidance related to first-level business processes and requirements
Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines

What we offer

Medical
Dental
Vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Call Center Senior Representative

The Customer Service Representative will support customers within an inbound con...

Location

United States , Chicago

Salary:

30990.00 - 52750.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Three to five years of customer service experience, preferably in a call center or contact center environment
One+ years of experience servicing customers in a high-volume, client-facing role
Fluency in English (written and verbal) along with fluency in Spanish(written and verbal)
Strong verbal and written communication skills, including the ability to work effectively with customers who may be upset or in challenging situations
Proven ability to conduct detailed account reviews and apply critical thinking to resolve complex issues
Ability to consistently maintain a professional, courteous, and friendly demeanor
Willingness to work in a performance-driven, client-facing environment
Commitment to meeting established performance standards, including attendance, schedule adherence, productivity, compliance, and quality of service

Job Responsibility

Respond to and assist customers via phone, email, inbound ACD systems, and when applicable, in person
Service customer inquiries related to tax filings, licensing, debt, and administrative hearings
Process payments and establish payment arrangements in accordance with applicable policies and procedures
Educate customers on account details, departmental processes, and relevant city policies, procedures, and protocols
Research and analyze customer inquiries, identify appropriate resolutions, and take necessary action to resolve issues accurately and efficiently
Promote positive customer relationships while supporting revenue collection efforts
Maintain high standards of ethics, quality, accuracy, and service professionalism in all customer interactions

What we offer

Medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Call Center Senior Representative

We are currently seeking a Call Center Senior Representative to join our team in...

Location

United States , Chicago

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 + years of experience in a contact center and/or customer service environment, including experience with performance metrics related to Availability, Call Handling, and Quality Assurance
High school diploma or GED required

Job Responsibility

Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence
Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner
Educate and assist customers with account and billing-related questions, concerns, and service requests
Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols
Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters
Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism
Provide application support and navigational guidance for customer-facing technologies
Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines
Deliver accurate information and guidance related to first-level business processes and requirements
Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines

What we offer

medical insurance
dental insurance
vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Call Center Senior Representative

The Call Center Senior Representative role requires a minimum of 3 years of expe...

Location

United States , Chicago

Salary:

27502.00 - 41611.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a contact center and/or customer service environment
Demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance
High school diploma or GED required
Fluency in English and Spanish (written and verbal)

Job Responsibility

Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence
Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner
Educate and assist customers with account and billing-related questions, concerns, and service requests
Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols
Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters
Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism
Provide application support and navigational guidance for customer-facing technologies
Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines
Deliver accurate information and guidance related to first-level business processes and requirements
Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

BPO Call Center Senior Representative

The Senior Customer Service Representative serves as the first point of contact ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service (freshers with strong communication and technical aptitude are encouraged)
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Select Country

Call Center Senior Representative

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

BPO Call Center Senior Representative

Our AI answers in your language