Call Center Senior Representative Job at NTT DATA (Chicago)

Call Center Senior Representative

We are currently seeking a Call Center Senior Representative to join our team in...

Location

United States , Chicago

Salary:

31900.00 - 47546.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 + years of experience in a contact center and/or customer service environment, including performance metrics related to Availability, Call Handling, and Quality Assurance
High school diploma or GED required
Language Requirement: Fluency in English (written and verbal)

Job Responsibility

Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence
Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner
Educate and assist customers with account and billing-related questions, concerns, and service requests
Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols
Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters
Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism
Provide application support and navigational guidance for customer-facing technologies
Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines
Deliver accurate information and guidance related to first-level business processes and requirements
Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines

What we offer

Medical
Dental
Vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Call Center Senior Representative

The Customer Service Representative will support customers within an inbound con...

Location

United States , Chicago

Salary:

30990.00 - 52750.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Three to five years of customer service experience, preferably in a call center or contact center environment
One+ years of experience servicing customers in a high-volume, client-facing role
Fluency in English (written and verbal) along with fluency in Spanish(written and verbal)
Strong verbal and written communication skills, including the ability to work effectively with customers who may be upset or in challenging situations
Proven ability to conduct detailed account reviews and apply critical thinking to resolve complex issues
Ability to consistently maintain a professional, courteous, and friendly demeanor
Willingness to work in a performance-driven, client-facing environment
Commitment to meeting established performance standards, including attendance, schedule adherence, productivity, compliance, and quality of service

Job Responsibility

Respond to and assist customers via phone, email, inbound ACD systems, and when applicable, in person
Service customer inquiries related to tax filings, licensing, debt, and administrative hearings
Process payments and establish payment arrangements in accordance with applicable policies and procedures
Educate customers on account details, departmental processes, and relevant city policies, procedures, and protocols
Research and analyze customer inquiries, identify appropriate resolutions, and take necessary action to resolve issues accurately and efficiently
Promote positive customer relationships while supporting revenue collection efforts
Maintain high standards of ethics, quality, accuracy, and service professionalism in all customer interactions

What we offer

Medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Call Center Senior Representative

We are currently seeking a Call Center Senior Representative to join our team in...

Location

United States , Chicago

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 + years of experience in a contact center and/or customer service environment, including experience with performance metrics related to Availability, Call Handling, and Quality Assurance
High school diploma or GED required

Job Responsibility

Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence
Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner
Educate and assist customers with account and billing-related questions, concerns, and service requests
Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols
Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters
Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism
Provide application support and navigational guidance for customer-facing technologies
Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines
Deliver accurate information and guidance related to first-level business processes and requirements
Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines

What we offer

medical insurance
dental insurance
vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Call Center Senior Representative

The Call Center Senior Representative role at NTT DATA involves serving as the p...

Location

United States , Chicago

Salary:

31900.00 - 42546.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 + years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance
High school diploma or GED required
Fluency in English (written and verbal)
Must reside in the greater Chicagoland area

Job Responsibility

Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence
Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner
Educate and assist customers with account and billing-related questions, concerns, and service requests
Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols
Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters
Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism
Provide application support and navigational guidance for customer-facing technologies
Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines
Deliver accurate information and guidance related to first-level business processes and requirements
Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines

What we offer

medical insurance
dental insurance
vision insurance
flexible spending or health savings account
life and AD&D insurance
short term disability coverage
long term disability coverage
paid time off
employee assistance
401k program with company match

Fulltime

BPO Call Center Senior Representative

The Senior Customer Service Representative serves as the first point of contact ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service (freshers with strong communication and technical aptitude are encouraged)
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

BPO Call Center Senior Representative

The Senior Customer Service Representative serves as the first point of contact ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
0–2 years of experience in technical support or customer service (freshers with strong communication and technical aptitude are encouraged)
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with attention to detail

Job Responsibility

Act as the first line of support for customer issues and service requests
Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
Accurately document all incidents and actions taken in the ticketing system
Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
Follow scripted resolutions and standard operating procedures from the Knowledge Base
Resolve customer issues within defined SLAs (Service Level Agreements)
Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
Participate in regular training sessions to stay updated on processes, tools, and technologies
Maintain confidentiality and comply with company data protection and security policies

Call Center Agent

We are seeking a dependable and customer-focused Call Center Agent to join a fas...

Location

United States , Carol Stream

Salary:

19.80 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Minimum of 1 year of call center or customer service experience required
High School Diploma or GED required
Strong verbal communication skills with a clear and professional tone
Demonstrated reliability with consistent attendance and punctuality
Proficiency with computers, including navigating multiple systems and typing efficiently
Strong interpersonal and problem-solving skills
Ability to follow established procedures, scripts, and guidelines
Positive attitude with a professional, customer-focused demeanor

Job Responsibility

Respond to inbound customer inquiries using standard scripts and procedures
Navigate multiple computer systems to research and resolve customer concerns
Gather relevant information to accurately assess and address customer needs
Provide clear and timely resolution options while maintaining a customer-first approach
Escalate non-routine or complex issues to senior representatives as needed
Maintain accurate documentation of customer interactions
Participate in team meetings and contribute ideas to improve processes and service delivery
Support onboarding and training of new team members when applicable
Perform additional duties as assigned

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Call Center Agent

Location

United States , Carol Stream

Salary:

18.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Minimum of 1 year of call center experience required
High School Diploma or GED required
Strong verbal communication and active listening skills
Excellent attendance, reliability, and time management
Proficiency using computers, multiple software applications, and keyboarding skills
Strong interpersonal and customer service skills
Positive, professional, and customer-focused attitude
Ability to follow established guidelines, procedures, and directions

Job Responsibility

Respond to inbound customer inquiries using established scripts, procedures, and multiple computer applications
Gather and verify information from callers to accurately address questions and concerns
Communicate appropriate solutions and next steps in a professional and timely manner
Escalate non-routine inquiries to senior-level representatives when necessary
Accurately document customer interactions and maintain records as required
Participate in team meetings and provide recommendations to improve service quality and operational efficiency
Assist with training and provide guidance to newly hired team members when needed
Maintain professionalism and deliver excellent customer service on every interaction
Perform additional duties as assigned

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Select Country

Call Center Senior Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

Call Center Senior Representative

BPO Call Center Senior Representative

BPO Call Center Senior Representative

Call Center Agent

Call Center Agent

Our AI answers in your language